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Protea Hotel by Marriott Hilton

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Protea Hotel by Marriott Hilton
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220 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Atlanta, Georgia
Reviewed 3 January 2017

We usually spend a few nights here around Christmas visiting family in the area. Overall this hotel is pretty comfortable, staff are friendly and the location right next to the highway is good. They don't have an elevator so traveling with luggage can be a little difficult if you're on the second or third floor and no porters are available....

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Helpful?
Thank ZAcouple_in_Atlanta
Management response:

Good Day ZAcouple_in_Atlanta Thank you for taking the time to respond to our GUEST satisfaction survey. Wow, this is an amazing rating of our hotel. It is so heartwarming to know that you and your family had a great stay. I'm also glad that you enjoyed the snack in your room. However, I do apologise for there not being a...

Ermelo
Reviewed 30 December 2016

What a wonderfull surprise we had when we visit the Protea Hilton Hotel in Pietermaritzburg the passed week. We’ve been to a couple of Protea Hotels over the years, including the newly built Protea Fire and Ice in Menlyn Pretoria. The Protea Hilton is by far the best Protea Hotel we’ve ever stayed in. I want to thank and congratulate...

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Helpful?
Thank Hofftri
Management response:

Dear Dr. Van Zyl, Thank you for sharing your experience at the Protea Hotel Hilton through the Guest Satisfaction Survey. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will definitely share...

Pretoria, South Africa
Reviewed 19 December 2016

This hotel is a hidden gem. From the well thought out décor, to the excellent restaurant it's definitely a MUST if you are in the area. I don't know how often one would be in the area... The hotel is neat and very clean, the staff are very professional and helpful and the food...oh the food. Absolutely divine. The usual...

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Helpful?
Thank DopeyMo
Management response:

Dear Valued GUEST, Thank you for sharing your experience at the Protea Hotel Hilton through the Guest Satisfaction Survey. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will definitely share the...

Reviewed 19 December 2016 via mobile

It's a very nice hotel however as we had gifted the stay it was a problem to pay with a credit card and we had to eventually hand the card and pin to the bridal couple to enable payment. The poor couple arrived late at night to no cold water in their room and had to cool the hot water...

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Helpful?
Thank Sally E
East London, South Africa
Reviewed 15 December 2016

I made a booking for my parent's 31st wedding anniversary with some special requests for the room. I liaised with a lady named Zama, who was not only helpful, but very accommodating! I phoned to follow up on arrangements the day of their arrival and was assured that "everything is under control". Which was the case indeed! Arriving in the...

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Helpful?
Thank Zianca
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear Zianca, Thank you for the lovely review, Zama is quite amazing and it has come through in our comment on quite a few platforms. It is great when staff add such value to our guests. I look forward to welcoming you back to our beautiful hotel again. kind regards Heather Poulsen General Manager

Nelspruit, South Africa
Reviewed 7 December 2016

I stayed at Protea Hilton while attending a wedding in Pietermaritzburg.Although the building on the outside looks ancient , the inside of the room was clean and well maintained, I love that the rooms are spacious. I enjoyed the food and the staff were very friendly .

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Thank 967kamol
New York City, New York
Reviewed 4 December 2016

The Protea Hilton is in a great location just off the N3 highway in the middle of the Midlands region. A short drive to Pietermaritzburg and about an hour to Durban. It is a cozy place to spend a night traveling or exploring the numerous attractions in the Midlands. As I forgot my US/SA adapter in Joburg, I really appreciated...

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Helpful?
Thank 357historian
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear 357Historian, I do agree with you that Protea Hilton has a great location especially as we're just 200 meters off the highway. It's a very interesting hotel with a lot of history and if you walk around the hotel you will find we grow a lot of our own vegetables. I look forward to welcoming you back to our...

Brisbane, Australia
Reviewed 24 November 2016

What a shame this hotel has lost its charm. In the glory days, this Tudor-styled establishment was the favoured spot for excellent dining, great accommodation and good hospitality. Now, on a recent trip to South Africa, my husband and I decided to spend a night en route to Durban. We arrived in the early evening and were shown our room...

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Helpful?
1Thank Lulucat2003
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear Lulucat2003, Thank you for taking the time to respond to us on our guest survey. We appreciate your efforts to inform us on your visit at our Hotel. We want to apologize sincerely for not meeting your standards and needs at all. We pride ourselves in offering great service to all our GUESTS, especially YOU. And if this was...

Port Elizabeth, South Africa
Reviewed 23 November 2016 via mobile

I visited the Protea Hilton while on business in Pietermaritzburg. A hotel with a bit of old world charm. I found the staff friendly and willing to help. The room I had was spacious, warm and comforting with a nice shower- after a long day of meetings there is nothing better than a good shower and a comfortable bed. This...

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Helpful?
1Thank debbiesE7238HQ
Heather P, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this review

Good Day Debbie Wow, what an amazing review of our Hotel. Thank you so much for taking the time to go onto our GUEST survey. Your comments are most appreciated. We hope to achieve a 5/5 with YOU on your next stay. We look forward to seeing you real soon. Have a wonderful day further. Zama Nxele Guest Liaison Protea...

Reviewed 23 November 2016 via mobile

I stayed at Protea Hilton for business on the 23rd of November 2016. I arrived on a wet, misty evening. In the hotel receptio, a crackling, warm woodfire, welcomed me. The hotel staff are amazing, friendly and extremely helpful. My hotel room took my breath away. Real old world charm with modern finishings. Just the look and feel made me...

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Helpful?
1Thank Wicus P
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear Wicus P, WOW!!! thank you for this amazing review, yet another one for our notice board to inspire the staff. It is the best kind of motivation any hotel could ask for. Kind regards Heather Poulsen General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel Hilton - Opulent Elegance in the heart of the Kwa-Zulu Natal Midlands. Situated right on the doorstep of the Midlands Meander, this four star architectural show piece with its imposing Tudor lines, is a must stay for a meandering country charm seeker. Originally established in 1936, the elegant and upmarket hotel boasts all the modern amenities expected from holiday-makers to businessmen alike, making it the first choice for Pietermaritzburg accommodation. When bringing the family don’t forget your tennis rackets. Our on-site tennis court offers a great opportunity for the whole family to have some fun. Win or lose, a quick dip in the pool will calm everyone down and clear the air. Whether for breakfast, lunch or dinner; a visit to our very own Ellingtons Restaurant offers a mouth-watering choice of local cuisine fit for Royalty. We also offer a private dining area for those special occasions or when entertaining clients. Don’t forget about our Cocktail Lounge that is ready to welcome you for pre or post dinner drinks. So for business or pleasure, Protea Hotel Hilton will take care of your needs. ... more   less 

Additional Information about Protea Hotel by Marriott Hilton

Address: 1 Hilton Avenue,, Pietermaritzburg 3245, South Africa (Formerly Protea Hotel Hilton)
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Price Range: ₹ 5,099 - ₹ 8,991 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Hilton 4*
Number of rooms: 97
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Hilton staff and other travellers.
1 question
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Kwadendamme, The Netherlands

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Questions? Get answers from Protea Hotel by Marriott Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wifi is not great and they offer only a few megabytes for free. Not much at all. Take your own dongle.”
 of 5 bubbles Ian220451, 18 Jan 2017 | Read review
“There are no elevators so if you have a problem with that ask for a room close to the lobby.”
 of 5 bubbles lad123, 16 Jan 2017 | Read review
“A room in the newer section”
 of 5 bubbles paulrO306QC, 7 Jan 2017 | Read review
“Our room was on the side of the pool and i loved the view”
 of 5 bubbles 967kamol, 7 Dec 2016 | Read review
“The wing away from the pub is naturally quieter.”
 of 5 bubbles 357historian, 4 Dec 2016 | Read review
5 of 5