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Royal Hotel

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Royal Hotel
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146 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Port Shepstone, South Africa
Reviewed 1 week ago

Came to Durban from out of town to attend a show at the Playhouse. The Royal was a great choice to overnight. Secure parking which cost R75 (felt it could have been included in the rate) accessible eating places and within walking distance to the theatre. The check-in at Reception was rather slow and it was almost half an hour...

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Helpful?
Thank hgvandermerwe
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant...

Reviewed 2 weeks ago

This hotel has a long way to go to be the Royal Hotel, once admired, desired and a beacon of elegant service and luxury on the Durban map. My trip was booked five months prior to my arrival in Durban, and I had a few requests which I directed at the hotel, as my booking had been confirmed and a...

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Helpful?
Thank Clifford J
Durban, South Africa
Reviewed 3 weeks ago

My wife and I stayed a weekend at the Royal Hotel in Durban - Great décor and styling of the hotel but still keeping with old traditions. Room was spacious, only had problem with receiving 2 singles beds after specifying a double bed during my reservation booking. Breakfast was good, staff were very good - even had assistance by the...

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Helpful?
Thank leonardb617
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. Guest feedback is very important to us as it plays a vital role in improving our facilities and services to ensure that your next stay is a memorable experience. We have addressed your feedback with management and staff and we will ensure that we continuously maintain and improve...

Cape Town Central, South Africa
Reviewed 1 November 2016

I stayed at the Royal Hotel from 13-21 October 2016 on business purposes. The all round service was good and staff were friendly. The food was great. The head chef, Mr Charles, and his personnel did an excellent job by catering vegetarian meals for me. The management must be complimented for striving to improve the hotels standards and service. I...

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Helpful?
Thank morganpillay
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk Group Marketing & Sales Manager Coastlands Hotels...

Johannesburg
Reviewed 29 October 2016

Rooms are very standard; hotel definitely not 4 star. Curtains in room safe is shabby; breakfast area is shocking & food was disgusting. Had to pay rent R75 a day for parking. Carpets are old and smelly in so areas. No DSV and no WiFi. I will other recommend this hotel to anybody.

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Helpful?
2Thank 658gaylenep
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant...

Haga Haga
Reviewed 29 October 2016 via mobile

If Antique and style is for you, visit royal hotel. A weekend felt like home. Great service, Amazing staff aand beautiful hotel. The potters are forever willing to help. Amazing view from the room. I enjoyed my stay

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Helpful?
Thank 987yangas
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk Group Marketing & Sales Manager Coastlands Hotels...

Durban, South Africa
Reviewed 23 October 2016

I want to relate the visit Sunday 23 October 2016 whilst waiting to go to the The Playhouse Theatre. The walkway between the parking garage and the hotel was dirty. We went to the Coffee Shop which was such a fabulous place - the decor is still great, but the service was absolutely abysmal. To have to find a waitress...

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Helpful?
Thank Gail565
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant...

Reviewed 17 September 2016 via mobile

One of the better Hotels in Durban to stay at with that old world charm and great cuisine. Just up the road from world class blue flag beaches on the golden mile nearby Ushaka marine world that will keep the whole family entertained with shark cage diving for the adventurers and magnificent aquatic sea life, live dolphin shows and waterpark...

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Helpful?
Thank Cornel v
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. Guest feedback is very important to us as it plays a vital role in improving our facilities and services to ensure that your next stay is a memorable experience. We have addressed your feedback with management and staff and we will ensure that we continuously maintain and improve...

Evander, South Africa
Reviewed 15 September 2016

I first got exposed to Royal Hotel in the early 2000's, the hotel then was a place of luxury. My last visit was far from my previous experience. I guess I should have picked up the signals by the low price per room. The room is still in good condition but can obviously use an upgrade. The space of the...

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Helpful?
Thank Thami M
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. Guest feedback is very important to us as it plays a vital role in improving our facilities and services to ensure that your next stay is a memorable experience. We have addressed your feedback with management and staff and we will ensure that we continuously maintain and improve...

Durban
Reviewed 13 September 2016

I enjoyed my stay at the Royal Hotel. Perfect location, good security and excellent staff service. The view from our room was amazing!!! Great value of money indeed, this hotel is perfect! Great destination for an affordable couple-get-away.

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Helpful?
Thank ek462016
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Royal Hotel

Address: 267 Anton Lembede Street, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: ₹ 4,017 - ₹ 9,663 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Hotel 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Royal Hotel Durban
Hotel Style:
#6 Spa Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are pretty good - even the cheapest was very decent”
 of 5 bubbles leonardb617, 14 Nov 2016 | Read review
“Rooms on higher levels overlooking the bay are a must!”
 of 5 bubbles MikeMouse2910, 21 May 2016 | Read review
“Harbour facing rooms are quieter and good view.”
 of 5 bubbles Upepo71, 12 May 2016 | Read review
“Our room was facing North I think with a view over the carpark”
 of 5 bubbles V8293WNjohnh, 6 May 2016 | Read review
“Not Room 1140”
 of 5 bubbles _caron_burger, 4 May 2016 | Read review
5 of 5
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