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Hilton Durban

1,571 reviews
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Traveller (248)
Room & Suite (133)
Dining (68)
Overview
  • Excellent42%
  • Very good31%
  • Average15%
  • Poor6%
  • Terrible6%
Travellers talk about
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
Offers from Hilton Durban
Special Offer: LIVE THE BIG EASY
Rooms
25 Feb26 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,571)Write a Review
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All reviewsthe executive loungeeasy restaurantbusiness loungeconvention centerroom serviceattending a conferencefive star hotelcurriesexcellent servicebusiness tripcomrades marathonreception areasouth africaenjoyed my stayiccrainbowdoorman
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221 - 225 of 1,471 reviews
Reviewed 25 April 2017 via mobile

Being members of Hilton Honors, we had superlative expectations.From arrival to departure tons of disappointment fell on us.Our room did not have sleepers and gowns for which we called reception.Beds are only done late in the afternoon!!!! Least said about VASCO restaurant the Better!!!started three/...More

2  Thank NoahRasy
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 26 April 2017

Dear Valued Guest First of all, I would like to thank you for taking the time to inform me of the disappointment you experienced with your recent reservations at Hilton Durban. Please accept our apologies for the level of service you experienced. We, at the...More

Reviewed 23 April 2017

Hilton standards need to improve further at Hilton Durban, also security needs to be tightened even more, + welcome staff outside and the entrance need to be much more warm, courteous and considerate alwaysMore

Review collected in partnership with Hilton Hotels & Resorts
Thank muhammadhashima2016
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 24 April 2017

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. As a DIAMOND Hilton Honors member, you are among our most valued guests. I sincerely appreciate your feedback and very sorry to hear of your...More

Reviewed 23 April 2017

Check-in was slow. The room was spacious. Wi-fi was not working in the room. Out of six nights we spend at the hotel we had a problem with towels for four nights. On one night we got the towels at around 22H00 while we reported...More

1  Thank MsimangaMR
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 24 April 2017

Dear Valued Guest Thank you for taking time to write & give us your feedback. It gives us great insight into your experience in our hotel. We noted your comments regarding your towels, overall breakfast experience and the unexpected water leak in the parking area....More

Reviewed 19 April 2017

My entire family loved it and we would highly recommend anyone staying at the Hilton Hotel in Durban. The Hotel catered for us being vegetarian with no egg and the meals were delicious and well thought out. Thank you for attending to our needs!More

Review collected in partnership with Hilton Hotels & Resorts
Thank trishaanag
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 20 April 2017

Dear Valued Guest I would like to thank you for choosing Hilton Durban and for sharing your comment with us. We are happy to see that you have thoroughly enjoyed your stay with us and found the breakfast, facilities, room and service to your satisfaction....More

Reviewed 19 April 2017

My family and I had the best weekend everything was up to date friendly staff and helpful with all requests added bonus was lounge access complimentary snacks n drinks all day long will definitely recommend hilton

Review collected in partnership with Hilton Hotels & Resorts
Thank fahimaa2017
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 20 April 2017

Dear Valued Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Yours sincerely Markus

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 107 - US$ 189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 107 - US$ 189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (248)
Room & Suite (133)
Dining (68)
Pool & Beach (11)
Business Centre & Event Rooms (11)
Family and Play Areas (7)
Questions & Answers
Ask a question
Muhammad C
14 November 2017|
AnswerShow all 2 answers
Response from MarkusMFritz | Property representative |
Thank you for your question, unfortunately we do not offer shuttle services to and from the beaches, however we do have a preferred transport company that operates from the hotel and the fares to Ushaka Beach is R 50 for a... More
0
Votes
NormajoTampaUSA
23 October 2017|
Answer
Response from MarkusMFritz | Property representative |
Please contact our Reservations Team who will be able to assist your with our preferred transfer company that operates from the hotel. The current cost is approx. R500 one way. Call 031 336 8100
0
Votes
BBBrewing
23 August 2017|
AnswerShow all 6 answers
Response from MarkusMFritz | Property representative |
Dear BBBrewing, yes our Wi-Fi upgrade is currently taking place and will be completed by the week of 1st September, so perfect timing! Looking forward to welcoming you to the Hilton Durban. Kind regards Markus General... More
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Room Tips
"Go high floor"
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"All rooms are good here but I prefer non smoker rooms."
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"Higher floors (5+) are quieter."
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"hotel is not in the nice part of Durban it doesn't matter where you are"
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