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Hilton Durban

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Hilton Durban
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1,320 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Durban
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Showing 1,230: English reviews
Secunda, South Africa
Reviewed 20 August 2016

The service was great,staff very friendly, welcoming and helpful. Rooms clean,meals delicious only problem is that the WiFi is not free. I general we were very happy we chose Hilton hotel and would definitely recommend this to friends and family.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank eugenemalgan
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thanks for your review! We're glad to know you found our staff friendly and guestrooms clean. Thank you for your recommendation to fellow travellers and we can't wait to welcome you back soon! We do offer Free Wi-Fi to all Hilton Honors members. Sincerely,

Reviewed 18 August 2016

I was there on conference today. Having been there a few minutes early, I decided to catch up on the newspapers and enjoy a cup of coffee in the lobby coffee shop. Sat there for a good 20 minutes while 4 staff, including the floor manager stood around as if they truly had nothing to do but to stare at...

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Helpful?
1Thank Frank M
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciate your feedback and I am disappointed to hear of your experience at our Coral Lounge. I will pass your comments to our Food & Beverage Manager for further review and remedial action. We hope to have another chance to welcome you in the future and Make it Right. Yours sincerely Markus

Cape Town
Reviewed 18 August 2016

The staff are friendly and efficient, smiles all round, nothing is too much to ask. The room was comfortable, good linen, good towels. I will certainly stay here again, and highly recommend the hotel.

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Helpful?
Thank Leo_travelCapeTown
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I am so glad that you have found the room comfortable and team friendly and efficient! I'm happy that you enjoyed your stay with us and thank you for your recommendation to fellow TripAdvisor's. We look forward to welcoming you back to the hotel soon. Yours sincerely Markus

Greater Johannesburg, South Africa
Reviewed 15 August 2016

We enjoyed our stay, loved the luxurious furnishings. The breakfast was also nice. The staff was very friendly and always available to assist. our stay was definitely value for money. Attend to aircon

Review collected in partnership with Amoma.com
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Helpful?
Thank 371olivem
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your...

Pretoria, South Africa
Reviewed 15 August 2016

Awesome hotel, good price and superb service. Room was very well appointed with everything needed on hand. Comfortable beds and a good nights rest was assured. Breakfast was sumptuous and all to soon it became time to leave. The lobby bar deserves a mention. Awesome whisky at reasonable prices. Recommend anyone to stay over.

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Helpful?
Thank Pieter F
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I'm really happy to see that you enjoyed your stay with us, I know the team will appreciate your kind words! Yours sincerely Markus

Bloemfontein, South Africa
Reviewed 14 August 2016

We always stay in die Hilton's every where we go and we are always satisfied with the friendly staff and excellent service. The location is very good, because we where there for rugby against Glenwood. It took us 10 minutes to get there. We had dinner in the Hotel and the food was excellent. There was a great variety at...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ina H
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest: Thank you so much for the wonderful feedback. I am so glad to have read that your stay with us was an overall enjoyable one and look forward to welcoming you back in the very near future! Yours sincerely, Markus

Reviewed 12 August 2016 via mobile

It is one of my worst experiences with hotels i have ever had in any country. The hotel located in business area far from everything which is something i knew before going there. The breakfast is below expectations. Has two restaurants not up to standards. The rooms are not very good compared to other hiltons in the country The worst...

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Helpful?
Thank Ferasjida
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share a review regarding your recent stay at the Hilton Durban. I am very disappointed to review that your stay with us so disappointing. Please accept my sincere apologies for all the issues you had to face during your stay. Please be assured that your overall experience is not representative...

Hilton Durban, South Africa
Reviewed 11 August 2016

The staff made me feel like i was celebrity. Checking if I needed any further. I usually stay here about 5 times a year and am always pleased with the service an dthe hotel. The room is always clean and immaculate.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Doorsamay M
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest We greatly appreciate the feedback from your recent experience at our hotel. Feedback such as yours is a vital element to our success and lets us know what our guests expect of us. Thank you for bringing your observations to my attention so we can continue to work on areas where we may have opportunity. Should your...

Johannesburg, South Africa
Reviewed 10 August 2016

Very good overall just that experince with meals not great. All was fine, staff generally friendly and helpful. I was impressed with secuity staff, they are brilliant. Meals served and on offer need alot more variety. Many items ordered for room service on the mnu were not even available. The breakfasts were the same everyday so they need to offer...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 822lilliano
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your review on TripADvisor and sharing of your thoughts. It was good to see you enjoyed some elements of your stay and we take on board areas we could have done better and have addressed your feedback with our Executive Chef and Food & Beverage Manager. Your satisfaction is very important to us and...

Durban, South Africa
Reviewed 10 August 2016

Very comfortable. Facilities were good and staff friendly. Location as good. Smoking room has no ashtrays but received after I notified. Breakfast was good but had little to choose from. Overall very happy with stay.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ashley S
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for sharing your feedback. It's lovely to hear your Durban visit was a success! We're so happy our location allowed you to make the very most out of your time here and the service from our team members! We hope it won't be too long until we see you again. Thank you once more, for...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: ₹ 6,514 - ₹ 16,740 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Durban staff and other travellers.
7 questions
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Questions? Get answers from Hilton Durban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel.”
 of 5 bubbles Zakera, 18 Mar 2017 | Read review
“Ask for a refurbished room.”
 of 5 bubbles 896geoffreys, 18 Feb 2017 | Read review
“Ask for a renovated room.”
 of 5 bubbles rosaposer165, 13 Jan 2017 | Read review
“Ask for higher floors.”
 of 5 bubbles 85smangelek, 8 Jan 2017 | Read review
“Request a high floor, away from the elevators. Don't bother with executive rooms unless it is a free upgrade.”
 of 5 bubbles Yuvan29, 31 Dec 2016 | Read review
5 of 5