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Hilton Durban

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Hilton Durban
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1,320 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Durban
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Showing 1,230: English reviews
Johannesburg, South Africa
Reviewed 4 weeks ago

The hotel is handsomely located within walking distance of the International Convention Centre, the Cricket stadium and other business areas. It also a stone throw from the beach easy access to main roads. Common rooms are beautifully proportioned and the Big Easy Bar and Restaurant offer excellent dining experience for business networking. Conference facilities are world class.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank tebohon437
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for choosing the Hilton Durban during your stay. We are happy to hear that you enjoyed our location, facilities and services. During every guests stay we promise to do whatever it takes to ensure you are satisfied. We look forward to welcoming you back. Yours sincerely Markus

Reviewed 4 weeks ago

As an international brand, the hotel is excellent. Its central location makes access to various parts of the city quite accessible. Staff is friendly and professional. The first problem I encountered was that the hotel system did not identify me as a Hilton Honors member. The second problem I encountered was that of room servicing. I had to call a...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Thembekile X
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send in your TripAdvisor Review and I am very sorry to hear that you did not enjoy your stay with us due to not being recognized as a Silver Hilton Honors member and service received from housekeeping . I will review your feedback with the management team, so they may...

Bloemfontein, South Africa
Reviewed 4 weeks ago

Not Happy with your treatment that was given to us by the restaurant and Business lodge staff, they treated us like we didn't deserve to stay at Hilton hotel. We were even asked to confirm the room number as we entered the business lounge as if we didn't meet the criteria of being in the business lounge.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank N6425MCvictorr
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your review. We are naturally disappointed that you did not have the truly amazing experience due to your experience in the restaurant and Business Lounge. Our Business Lounge exclusivity procedure is to ask all guests their names/room numbers in order for us control on who comes in out as we wouldn't want random walk-ins....

Pretoria, South Africa
Reviewed 4 weeks ago

My room was always clean and fresh. what stood out the most for me was the wireless internet, fast and efficient. keep it up. I hope the renovations finish up fast though, the noise during the day can sometimes be unbearable

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 111siyabonga
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for choosing our hotel when travelling to Durban. We are pleased to hear that you found our location to be convenient, and that you enjoyed our rooms and facilities. Rest assured we will continue to offer the kind of hospitality that you deserve and expect from us. Looking forward to welcoming you back...

Johannesburg, Gauteng, South Africa
Reviewed 5 weeks ago via mobile

They claim to be a 5 star hotel but do not provide even a bottle of complimentary drinking water. Instead they charge R42 for 250 ml when they charge R35 for a 340 ml beer! When I complained I was advised to drink the tap water! The breakfast is also below average. The mixed nuts contain mostly peanuts. At the...

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Helpful?
Thank Ashley C
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for having chosen our hotel for your recent stay in Hilton Durban and we appreciate that you have taken the time to provide us with your feedback. We apologize for the inconvenience regarding our complimetary water only for our Silver, Gold and Diamond Hilton Honors members and that our location is in the heart of...

Dar es Salaam, Dar es Salaam, Tanzania
Reviewed 22 February 2017

Bellow my expectations.Refer to other Hilton hotels.I think we will never go back there unless other wise we get review from some one we know.Their pillows are not comfortable and smells.no free bottle of water.Parking not free!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Pasery A
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your time in posting a review of your recent stay at the Hilton Durban and it is with regret that I acknowledged your extreme dissatisfaction on your overall experience of staying with us and it is equally disappointing to note that we were not able to meet your expectations of a Hilton experience on...

UMKOMAAS, South Africa
Reviewed 21 February 2017

I wish to extend my sincere and heartfelt appreciation to the staff within the Hilton Hotel. All too often, some other Hotels are criticised for non delivery and potrayed as being grossly inefficient. We had the experience of dealing with your efficient staff, perserverance and compassion displayed on them. Your staff has been overwhelming. They remained focussed and confident that...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank nosiphom826
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest We cannot thank you enough for your kind comments with regards to your recent stay. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Hilton Durban take pleasure in creating moments of magic for our guests. I am pleased that we...

Cape Town, South Africa
Reviewed 20 February 2017

The experience was very pleasant. Being the first stay, the arrival and admission was made very pleasant and friendly. When the iron tripped the plugs in the room, my pants and shirt was ironed with no charge, that was a very personal touch for me

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank s0l0mzin
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for staying at the Hilton Durban and taking a moment to share you feedback on your stay with other travelers. Our team takes great pride in your feedback and all your comments. We really appreciate all feedback as it allows us to identify areas in which we can improve. I have shared your...

London, United Kingdom
Reviewed 19 February 2017

This was a nice hotel, nice communal areas, good bar and restaurant. Food was nice. The only problem is the location as we were told by locals and by staff to take taxis everywhere and we could not even walk to the beach.

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Helpful?
Thank katibel2000
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest We would like to take this opportunity to thank you for posting your recent review on TripAdvisor regarding your overall experience during your recent visit to Hilton Durban. From your feedback I realize that you were not made aware of our central location next door to International Convention Centre and 1 mile from the beach. Thank you...

Reviewed 19 February 2017 via mobile

Superb, Big Rooms, state of the art. Good value for money, Hilton Durban is nicely positioned and closer to the beach. Had a fabulous time with the children. A delux room was big enough for family and we had fun and fond memories.

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Helpful?
Thank Tshepo Moffat S
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciate your feedback and are delighted to hear of your experience. From the location to the level of service it sounds like you had a wonderful time in Durban with your family. We can't wait to have the chance to welcome you again soon. Yours sincerely Markus

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: ₹ 6,519 - ₹ 16,754 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hilton EMEA and Hotels.com so you can book your Hilton Durban reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Durban staff and other travellers.
7 questions
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See all questions (7)

Questions? Get answers from Hilton Durban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel.”
 of 5 bubbles Zakera, 18 Mar 2017 | Read review
“Ask for a refurbished room.”
 of 5 bubbles 896geoffreys, 18 Feb 2017 | Read review
“Ask for a renovated room.”
 of 5 bubbles rosaposer165, 13 Jan 2017 | Read review
“Ask for higher floors.”
 of 5 bubbles 85smangelek, 8 Jan 2017 | Read review
“Request a high floor, away from the elevators. Don't bother with executive rooms unless it is a free upgrade.”
 of 5 bubbles Yuvan29, 31 Dec 2016 | Read review
5 of 5