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Southern Sun Elangeni & Maharani

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#2 of 42 Hotels in Durban
Certificate of Excellence
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1,543 Reviews from our TripAdvisor Community

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There are newer reviews for Southern Sun Elangeni & Maharani
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Showing 1,461: English reviews
Richards Bay, South Africa
Reviewed 18 July 2016

I enjoyed staying in this hotel everything was super, food was delicious I did not get sick, I have alovely night. Training venue was conducive, as for restrooms with hand lotions, clean and toiletries filled before any one report shortage. I will recommend this hotel to my friends and family

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Helpful?
Thank lessam2016
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a great stay and look forward to welcoming you back soon. Regards Samantha

Pretoria, South Africa
Reviewed 18 July 2016

The rooms are tired (very 70's furniture) and the corridors have huge air freshener machines pumping out fragrances on each floor which were cloying and unpleasant. Place is basically a conference centre with hotel above. Staff at reception in both Elangeni and Maharani were truly appalling. Long queue in Elangeni where people were walking up and down asking who was...

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Helpful?
Thank PookeyPretoria
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Please accept my sincere apologies for the manner in which you were treated by the front desk team. As we are one hotel, you should have been checked in at the first reception desk you went to (irrespective of which tower your room was located)....

pretoria
Reviewed 17 July 2016

I have given numerous feedback about room 411 but nothing gets done about it. There are at least 5 grab rails placed side by side some behind the toilet cistern! There are International Specifications on where and how to place these. The hotel could easily fix this problem in less than 2 hours.

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Helpful?
Thank 152vuyiswan
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for completing our Guest Satisfaction survey. We were due to commence with the upgrade of the bedrooms at Elangeni, so had left these changes to be made with the refurbishment. As this has been delayed, our maintenance team will make the necessary changes. Regards Samantha

Reviewed 16 July 2016 via mobile

It was our longest stay at the Durban hotels-12 days. We started off at the Elangeni and moved to the Maharani after 3 days. We always book a non-smoking floor but found that despite this regulation, guests were still smoking on the non-smoking floor at the Elangeni. Perhaps smoke detectors are an option? The hotel offered us the neighboring Maharani...

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Helpful?
Thank Regina E
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Please accept my sincere apologies for the inconvenience caused by Guests smoking in non-smoking rooms. We do try our utmost to address this, via the housekeeping and front desk teams, when we discover this is happening. I am delighted that this did not mar your...

Reviewed 16 July 2016 via mobile

I have been to many many 4 star hotels -Elangeni should be no more than 2.5stars the decor and furniture is ancient and filthy!!!!. We were booked into a room on the 3rd floor and later moved to the 20th floor. The noise from outside was was unbearable i asked to moved The room is a smoking room :(. I...

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Thank dkdjshj
Roodepoort, Gauteng, South Africa
Reviewed 15 July 2016

We stayed on the 25th floor in a large room with a double bed, sofa and chair. Although the desk and drawers are minimalistic, we had no problem with the room. The bedding and pillows were good and the shower was more than adequate. The view over the ocean and the promenade were amazing and the fact that the windows...

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Helpful?
Thank Ronald K
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Although the Maharani has 29 floors of bedrooms, there are only 12 bedrooms per floor. The lifts are programmed to react to the calling buttons in an effective manner, so waiting times are not long at all. I am pleased that you had a great...

Johannesburg, South Africa
Reviewed 13 July 2016 via mobile

This hotel is old and extremely dated. The decor in the rooms is very tired, and pretty grim. My first room which was supposed to be non-smoking came with an ash tray and sticky cup marks on the bedside table. The second room feels like a shoe box! Neither of the rooms look that clean and I'm glad I've brought...

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Helpful?
1Thank Jozi_local
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Please accept my sincere apologies for the lapse in service standards experienced from our housekeeping team. Your feedback has been shared with the Executive housekeeper in order for her to address this, as this is most definitely not the standard that we strive to deliver....

Reviewed 13 July 2016 via mobile

The hotel is very busy during the December period. You'd have to wait a long time to be seated at breakfast or to use the elevator. Staff are almost always confused and parking is ALWAYS an issue, whether you pay for it or not. The location is good with the best beach durban has to offer at its doorstep. Security...

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Helpful?
Thank Naeem T
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. December does fall in our peak time and occupancies are high. In order to accommodate all of our Guests, we offer breakfast in four different venues across the complex from 06h30 - 11h00 daily. We advise all guests that the busy times are from 08h30...

Port Elizabeth, South Africa
Reviewed 13 July 2016

I was charged extra for something that was not my fault at all . I had a meal voucher to the value of R 230 and was never advised that the prices over weekend and during the week were differed. I had supper at the hotel Sunday and Monday evening . On Monday evening I was so shocked to hear...

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Helpful?
Thank N8923GGricardop
Johannesburg, South Africa
Reviewed 13 July 2016

A remarkable hotel with really wonderful service and atmosphere. The hotel has a lovely feel about it. The rooms are well equip sea facing and neat and clean. The hotel staff are wonderful accommodating and friendly, each guest is treated like special guest. The general manager Samantha takes special pride in the property and is a hands on person. Her...

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Helpful?
Thank Brian L
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review as well as completing our Guest Satisfaction survey. It really is great to receive such positive feedback - which will be shared with the team. We look forward to welcoming you and your family back soon. Regards Samantha

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 

Additional Information about Southern Sun Elangeni & Maharani

Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: ₹ 9,467 - ₹ 24,043 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Reservation Options:
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban
Hotel Style:
#1 Luxury Hotel in Durban
#1 On the Beach Hotel in Durban
#2 Business Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Elangeni & Maharani staff and other travellers.
13 questions
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Questions? Get answers from Southern Sun Elangeni & Maharani staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing water on a higher floor”
 of 5 bubbles G7278NJscottc, 4 Dec 2016 | Read review
“Prefer the Maharani hotel”
 of 5 bubbles 473michellen, 27 Nov 2016 | Read review
“412 was near the lifts and had a fantastic view over the bay”
 of 5 bubbles chrisgL5115YC, 9 Nov 2016 | Read review
“Any room is good, higher rooms have better views.”
 of 5 bubbles , 9 Nov 2016 | Read review
“rooms at maharani are quieter”
 of 5 bubbles srane_125311, 27 Oct 2016 | Read review
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