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Radisson Blu Gautrain Hotel

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Radisson Blu Gautrain Hotel
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1,125 Reviews from our TripAdvisor Community

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There are newer reviews for Radisson Blu Gautrain Hotel
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Showing 984: English reviews
St. Petersburg, Russia
Reviewed 16 May 2016

Nice property, but had to wait a lot to be in! I did a request in advance and just before arrival, after overnight flight we were had to wait for 5 hrs to be in! Being Silver Elite cc members, no recognition appeared. Hotel is nice, service is slow, very slow, sometimes nothing about it!

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Helpful?
Thank alexzhdanov
Radisson Blu Ga... H, Manager at Radisson Blu Gautrain Hotel, responded to this review

Dear Alexzhdanov, We are sorry to hear about the service you experienced during your stay with us. Our aim is to provide “Yes I Can!” service and we are disappointed to hear that we fell short. I sincerely apologize that checking into your room took so long and that you did not feel valued as a Club Carlson member. Our...

Reviewed 15 May 2016 via mobile

This hotel's location is great, and with a brand like Radisson, you would expect it to be associated with great service as well. Not the case. The staff here could hardly care if you are anywhere near made to feel welcome or if you have anything that needs to be taken care of. From check-in through to restaurant and waiting...

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Helpful?
Thank Riaan v
Radisson Blu Ga... H, Manager at Radisson Blu Gautrain Hotel, responded to this review

Dear Riaan v, Thank you for taking the time to write a review, and bringing this matter to our attention. We take pride in our “Yes I Can!” service and sincerely apologize for not meeting your expectations. We do apologize for the air conditioning unit that was leaking in your room. I can assure you that this matter will be...

Toms River, New Jersey
Reviewed 15 May 2016

All in all, I'd say this is a great hotel. The only reason I gave it a three and not a four is for the mediocre service presented by the staff of this hotel. There were several issues with billing and room selection. In fairness we had booked three rooms. Two directly from the hotel and one off third party...

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Helpful?
Thank domega79
Radisson Blu Ga... H, Manager at Radisson Blu Gautrain Hotel, responded to this review

Dear Domega79, Thank you very much for choosing the Radisson Blu Gautrain Hotel on your recent visit to Johannesburg and also for taking the time to tell us about your experience here on Trip Advisor. We strive on 100% satisfaction and are saddened that your expectations of a Radisson Blu hotel were not met. Our team works hard to make...

Reviewed 14 May 2016 via mobile

If they have ever heard of customer service you would never know it. Upon entering the ground floor entrance loaded down with bags, the staff - doormen and concierge didn't even look at us..we dumped our bags and stood in line only to be told after a 5 minute queue that "sorry you have to check in in the third...

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Helpful?
Thank Darren F
Radisson Blu Ga... H, Manager at Radisson Blu Gautrain Hotel, responded to this review

Dear Darren F, Thank you for taking the time to write your review. We apologize for the disappointing service you received throughout your stay in relation to the doormen and concierge. We value your feedback and have shared your concerns with hotel management to review and improve our guest experience. Kind Regards

London, United Kingdom
Reviewed 10 May 2016

The hotel is opposite the train and the shopping centre in Sandton which is extremely convenient. Free shuttle bus is also provided to and from near by locations. Early check in was offered which was a pleasant surprise after an 11 hours flight. Staff was courteous, polite and efficient. Amenities are excellent including free internet and the breakfast which was...

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Helpful?
1Thank lihri2016
RadissonBluGautrain, Manager at Radisson Blu Gautrain Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. Kind Regards

Cape Town, South Africa
Reviewed 9 May 2016

Review collected in partnership with Radisson Blu Hotels
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Helpful?
Thank Corne K
RadissonBluGautrain, Manager at Radisson Blu Gautrain Hotel, responded to this review

Basingstoke, United Kingdom
Reviewed 8 May 2016

It'd be difficult to find a better located hotel for Johannesburg. The Sandton Gautrain station is literally across the road, with a very large shopping mall (with restaurants) a five-minute walk away. The internet connection is extremely fast and the bathroom is spacious. However, for some reason they have an opaque panel between the shower and the rest of the...

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Helpful?
Thank Becca H
RadissonBluGautrain, Manager at Radisson Blu Gautrain Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. Kind Regards

Australia
Reviewed 6 May 2016

Review collected in partnership with Radisson Blu Hotels
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Helpful?
Thank Michael C
RadissonBluGautrain, Manager at Radisson Blu Gautrain Hotel, responded to this review

Harare, Mashonaland East, Zimbabwe
Reviewed 6 May 2016

I always stay at the Radisson Blu Gautrain everytime I am in Johannesburg. I mean, nothing beats that location! Right opposite to the train station and less than 4 mins walk to the sandton city mall. The hotel facilities are great too.... However, the staff is rude!! Snobbish, standofish, arrogant, you name it!! Also, twice, they had my room service...

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Helpful?
1Thank Kitiibwa
CarlsonRezidor, Customer Care at Radisson Blu Gautrain Hotel, responded to this review

Thank you for reaching out and writing your review. We are delighted you like the location and facilities at the hotel. We regret to hear you were disappointed with the service you received throughout your stay, including from room service. We appreciate you bringing this to our attention and have discussed your comments with hotel management to continually improve our...

Pretoria, South Africa
Reviewed 5 May 2016

We enjoyed our stay at the hotel. The location is very central and you can walk to Sandton City. The breakfast was great and the staff friendly. We initially booked a business class room, and while it was very nice I found it strange that there was a glass panel that looks into the bathroom from the bed. There is...

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Helpful?
Thank RikusB
RadissonBluGautrain, Manager at Radisson Blu Gautrain Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. Kind Regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The rooms at the Radisson Blu Gautrain Hotel overlook the beautiful Sandton Skyline, the epitome of South African opulence. This stylish hotel which is located a mere 55 steps from the Sandton Gautrain Station boasts 220 rooms and suites designed in varied moods and tones, ranging from warmth, earthy African tones to bold, contemporary splashes of colour. The rooms are spacious and modern with breath taking views of the city skyline. Each of our guest rooms offer satellite television with a large selection of channels to be enjoyed on a wall mounted flat screen television. Complimentary high speed wireless internet access helps guests stay connected whilst in Johannesburg for business or leisure. The Radisson Blu Gautrain Hotel enjoys a premier location only 55 steps from the high speed Gautrain rapid rail station and has easy access to the Sandton Convention Centre, Sandton City and all the major banking offices in Johannesburg. The Hotels conference facilities offer unique meeting spaces which include elegant meeting rooms as well as executive boardrooms catering for any size event from large banquets to intimate board meetings. The latest audiovisual equipment, climate control, complimentary high speed internet access and natural lighting make these some of the most enviable conference facilities in Johannesburg. The Award Winning Central One Restaurant and Bar offers a unique dining experience with a wide variety of award winning dishes as well as weekly specials to make every stay a memorable one. ... more   less 

Additional Information about Radisson Blu Gautrain Hotel

Address: Rivonia Road, Sandton 2196, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Sandton
Price Range: ₹ 6,616 - ₹ 19,324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Gautrain Hotel 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
Radisson Blu Gautrain Hotel Sandton, Greater Johannesburg
Hotel Style:
#5 Romantic Hotel in Sandton
#8 Luxury Hotel in Sandton
#10 Business Hotel in Sandton
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Questions & Answers

Here's what travellers have asked, with answers from Radisson Blu Gautrain Hotel staff and other travellers.
3 questions
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Lilongwe, Malawi
over a year ago

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Questions? Get answers from Radisson Blu Gautrain Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors”
 of 5 bubbles MianoD, 20 Mar 2017 | Read review
“Ask for a room that's facing Sandton City !! if its possible the junior suites are the best!”
 of 5 bubbles ColAht, 9 Mar 2017 | Read review
“Stay on the opposite side of the Pool, these rooms are more quiet.”
 of 5 bubbles RonF3, 4 Mar 2017 | Read review
“High floor, away from building under construction.”
 of 5 bubbles Howie1953, 20 Feb 2017 | Read review
“Business class rooms are more spacious and convenient for work.”
 of 5 bubbles joshuai311, 17 Feb 2017 | Read review
5 of 5