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Lovely hotel ruined by restaurant managers attitude and wanting to confront a client in public. Amazing bad behaviour. Bar snack menu delivered was sub standard and returned twice. On the offer of a 3rd choice complimentary they had the cheek to charge. Eat out is...More
1 Thank Keithr1955
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 16 November 2016
Dear TripAdvisor Member,
Thank you for taking the time to post your comments as we do value feedback from our guests, even if negative, as this ensures we grow and evolve our business. We sincerely apologize for your negative experience in the restaurant and want...More
This is the second time I have stayed there, and I could not fault this establishment. Had a most amazing and wonderful stay there. Super friendly and helpful staff. Loved the gym (not extremely kitted out but I prefer body weight exercises and enjoyed -...More
Thank Nicholas S
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 14 November 2016
Dear Nicholas S,
Thank you for taking the time to share your excellent review online. We are pleased to hear that you enjoyed your second stay in our hotel; especially the gym, the super friendly staff and the value.
We truly appreciate your kind words...More
We arrived early in the morning on a transfer organised by the hotel to find the room we had booked had been let to someone else. They were unable to offer us a double room for our second night until after lunch. Disappointing!
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 18 November 2016
Thank you for staying at the Sheraton Pretoria Hotel and taking the time to post your comments. I'm really sorry about the room allocations and delay and would like to offer you our most sincere apology for the inconvenience that was caused.
Travelling for business is always a tedious task. With the stresses of work, unanticipated curve balls in court and long hot days in a court room, its always important to me to stay somewhere comfortable, where I can have a quiet and restful night's sleep...More
Could not fault anything . From the check -in , the meals , the rooms .... So clean and comfortable . The wine and bar stewards who remembered what we drank , the breakfast chef who made superb omelettes, we can't wait to come back...More
If you are an SPG member then you have free wifi access anywhere in the hotel. Otherwise you can use their computers in the complimentary business lounge on main floor, or pay for wifi on your own device for use in your... More
If you are an SPG member then you have free wifi access anywhere in the hotel. Otherwise you can use their computers in the complimentary business lounge on main floor, or pay for wifi on your own device for use in your room. However, signing up as an SPG member is free and simple, and in my opinion well worth it even if just for the free wifi for your stay.