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Sheraton Pretoria Hotel

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Sheraton Pretoria Hotel
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470 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Pretoria Hotel
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Showing 404: English reviews
Arlington, Virginia
Reviewed 17 February 2016

Normally when I go to Pretoria, I stay at a boutique Lodge over in Queenswood, but after 20 years in business, the owner is selling the establishment, so my wife and I opted at the last moment for the Sheraton Pretoria, as it is in a central part of the city. We stayed there for a week while a friend...

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Helpful?
Thank DrChipB
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear DrChipB, Many thanks for taking the time to post comments about your recent stay. We are honored that you chose to stay with us for a week and it's wonderful to hear that you enjoyed staying on the Club. We really appreciate you commending the associates for their efforts.Commending the staff for their efforts are really appreciated. The transport...

Reviewed 17 February 2016

The hotel was nice and there was a good wine menu. However, some of the service was not very good. I felt like the staff were constantly trying to up-sell me on the getaways that I was considering. They also charged triple the price to call me a cab as another hotel in the same area where my colleague stayed....

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Helpful?
Thank Stephanie P
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Stephanie P, Thank your for taking the time to post your comments. It's good to hear that you liked the hotel and our wine menu. On the other hand I'm sorry that you experienced some service inconsistencies and that you were subjected to the traffic noise. Some of our rooms on the lower levels are soundproof, so please request...

Reviewed 10 February 2016

The Sheraton in Pretoria is very centrally located with good views straight to the splendid Union buildings. The rooms are very spacious (but with extremely slippery floors :)..... Breakfasts are great...... check in and out was either very efficient and helpful OR very very slow and disorganised depending on the staff members. Roads are busy so maybe double glazing needed...

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Helpful?
Thank Mal1960
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Mal1960, Thank you very much for sharing your experience online. It's great to know that you loved the view, spacious rooms and enjoyed breakfast. You'll be happy to know that we are busy soundproofing the rooms closest to the road to eliminate traffic noise. We take note of the service inconsistencies you've encountered; more focus will be put on...

UK
Reviewed 8 February 2016

Very enjoyable stay at hotel, where staff could not do enough for us, going out of their way to ensure we felt safe and comfortable upon leaving the hotel itself, necessary because the location is slightly out of the way for shops and restaurants so a car or taxi would be needed. Our room, on the 5th floor, was spacious...

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Helpful?
Thank DoggoneUk
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear DoggoneUk, Thank you for having chosen to stay at the Sheraton Pretoria Hotel and taking the time to share your wonderful experience online. We really appreciate your kind words of appreciation towards our associates who love what they do. Your feedback was shared with the whole team. I do hope we'll have the opportunity to welcome you back. Warm...

Suffolk, UK
Reviewed 28 January 2016

Very comfortable hotel with lots of friendly staff plus good food and service. Convenient location for exploring the city. It is not necessarily a modern style hotel, but it does tick all the boxes. If you want a bright, modern glass box type hotel then look elsewhere.

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Helpful?
Thank David B
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear David B, Thank you for your short, but expressive comments. We really value your opinion and hope to welcome you back soon. Warm regards,

Cape Town Central, South Africa
Reviewed 28 January 2016 via mobile

I have stayed at this hotel repeatedly, and I love the style. It's a beautifully decorated and well located. The maintenance and cleaning service is fantastic. The rooms are spacious, quiet and welcoming. However: this hotel has a serious issue with food. Nothing you order is really fantastic, just ok or edible. I don't understand why they have not hired...

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Helpful?
Thank mebneter
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear mebneter, Thank you for your continued support and taking the time to post your valuable comments. You'll be happy to know that a new Executive Chef was appointed and we are confident that you'll be more than impressed with the cuisine. We'll be happy to hear from you again in a few months time. Warm regards,

Sydney, Australia
Reviewed 28 January 2016

The bed, linen and furnishings were luxury, however it seems the room was only set up for 1 person instead of 2 as we'd booked. The bathroom amenities were scarce, not replaced and replenished as a normal hotel would, especially a 5 star. The check-in process took a long time and all my details in the system were incorrect.

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Helpful?
Thank Snelsie
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Snelsie, Thank you for posting your comments to make us aware of the shortcomings you experienced. I'm really sorry for the inconvenience this has caused and hope to make it up to you next time you visit. Please be assured that all was referred to the managers concerned to address and prevent a recurrence. Warm regards,

lancs, uk
Reviewed 23 January 2016

We stayed at this hotel for 1 night before our trip on Rovos Rail. Yes, as other reviewers have said the hotel is dated and not up to 5 star standards, by a long way BUT firstly we arrived at the hotel at about 12pm. Our room was ready and we were given the keys straight away. I always appreciate...

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1Thank mol1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear mol1, Thank you so much for your kind words and the detailed review you posted online. I’m really happy to know that your overall expectations were met and that you enjoyed staying with us. We’ll definitely assess the food on offering to ensure all meals and items on the menu are up to standard. We are looking forward to...

Reviewed 23 January 2016 via mobile

Took my kids to the Sheraton for a buffet breakfast and we were less than wowed. The offering was very limited. Young chef kept getting the omelette orders wrong - I ordered a mushroom, onion and cheese and got pepper and cheese omelette. I then ordered a scrambled eggs with cheese and got eggs that looked like my 6 year...

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Helpful?
Thank MbaliJoy
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear MbaliJoy, Thank you for sharing and alerting us of your experience. We work hard to offer good food and friendly service, and I’m sorry that we didn’t meet your expectations. I hope you will visit us again and give us another chance to serve you the best breakfast ever. Warm regards,

Shepton Mallet, UK
Reviewed 23 January 2016

I did have a comfortable room with an excellent view of Parliament, but there any compliments cease. The hotel just does not function. The staff whilst generally warm and friendly are untrained in the hotel industry and dont understand the concept of service and efficiency. Many of them have only been in their jobs a few months I got no...

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Helpful?
Thank Nigel F
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Nigel F, Thank you for taking the time to review our hotel. It’s disappointing to know that we have failed to meet your expectations, but we appreciate your detailed comments which will be utilised in on-going training efforts to provide the service our valuable guests expects and deserve. Please accept our sincere apology for the service inconsistencies you’ve encountered...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Region: South Africa > Gauteng > Pretoria
Price Range: ₹ 5,827 - ₹ 9,821 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#5 Spa Hotel in Pretoria
#5 Romantic Hotel in Pretoria
#6 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pretoria Hotel staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Pretoria Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the East are more quitter and have the view of the beautiful union building.”
 of 5 bubbles SeemelaOP, 7 Mar 2017 | Read review
“Bring water”
 of 5 bubbles sunshiner, 4 Mar 2017 | Read review
“The sixth floor in the Club Rooms with the Sheraton Club lounge are amazing!”
 of 5 bubbles BeckyWardle23, 9 Feb 2017 | Read review
“Ask for a room with a view of the Union Buildings.”
 of 5 bubbles Alison_R_Travel_Mad, 31 Jan 2017 | Read review
“Rooms looking towards the Union Buildings seem more quiet”
 of 5 bubbles Vaquitalekker, 22 Jan 2017 | Read review
5 of 5