Palm Continental Hotel - Johannesburg

Palm Continental Hotel - Johannesburg

Traveller (39)
In my new room, I discovered a mouse on my bed at 2am the morning.  I have a video but could not upload and to a screen shot, not sure if it is clear. I phoned the reception to complain and they wanted to give me another room.  I didn't want to move rooms again so I asked that they get rat poison or mouse traps to put in the room.  I left my room for the day and when I returned the evening, nothing was done.  No poison or mouse traps....
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Dining (1)

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About

3.5
#55 of 79 hotels in Johannesburg
3.0 of 5 bubbles
Location
3.4 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.6 of 5 bubbles
Value
The Palm Continental - Crown Mines Johannesburg. A contemporary interior design of fusing rich culture, colours and textures of East meets West, sets the mood of the newly opened Palm Continental. This hotel is ideally situated on main reef, Johannesburg. Within close proximity to Gold Reef City and the popular FNB stadium. The hotel boasts a Jacuzzi, sauna, a hi-tech gym and a heated pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Sauna
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Non-smoking hotel
24-hour front desk
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Afrikaans, Hindi, Xhosa and 1 more

Location

9 Church Street, Johannesburg 2092 South Africa
54Reviews3Q+A9Room tips
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Detailed Reviews
Comments3 wrote a review Sept 2022
Libreville, Gabon
4.0 of 5 bubbles
I spent 4 nights at this hotel. Clean, quiet and Well located. Room are bit enough and big enough.
Good staff, very discreet. The food was perfect too. A parking is in the compound too. I did enjoy my stay there.For sure, I'll come again.
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Date of stay: July 2022
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ADC wrote a review Dec 2019
Polokwane, South Africa
4.0 of 5 bubbles
We were pleasantly surprised to see this Hotel which was at a very afordable price in Johannesburg. The Staff were very friendly in their work. The rooms were clean and a good breakfast was given BUT I have a few issues with the construction of the Hotel.
The door keyholder socket was behind the door instead of the front when you open the door.
Also the bathrooms were good but the basin was too high to make wuzu. Added to that the shower in the bathtub had no supporting handles to hold on to when having a shower.
The Manager needs to look into this.
The Hotel was a enjoyable stay inspite of all of the above issues.
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Date of stay: January 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
amino143 wrote a review Oct 2019
Benoni, South Africa
4.0 of 5 bubbles
This hotel has to be a must on your trip to Jhb . Fantastic rooms and facilities for the price. The buffet breakfast was divine. The place has a fantastic spa and pool . The staff are extremely professional and serve with a smile. The rooms are neat and tidy , maybe abit small but comfortable nevertheless. The hotel has safe and secure parking, which gives you peace of mind when visiting Jhb.A special mention must be made to the receptionists Mpumi and Felicia who always welcome you with a smile . Fantastic place.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brendan M wrote a review Jun 2024
Boston, Massachusetts
2.0 of 5 bubbles
I feel like I was misled when choosing this hotel in Joburg. The pictures used to show off are not recent, this place feels like the shell or the memory of a once great hotel maybe from around 2015 that is now run down. It looks like they were victims of the pandemic lockdowns and have never recovered. The spa is closed and they still have a sign on the locked spa saying Covid-19 is the reason why, four years later when other hotels have spa services open. One of the two lifts is out of service. They use kettle bell weights from the gym to prop doors open. The floors are dirty and I saw several cockroaches in the hallway. It was frustrating to me that I called to request a pick up from the airport earlier in the day, gave a time and confirmed with the hotel for 6PM only to be told when I arrived at the airport that they did not have any drivers and had to get a taxi with a person who then tried to scam me into paying more when they went the wrong way. The area immediately around the hotel was filled with homeless beggars and drug users, though I did see plenty of security and cameras on the property and never felt unsafe while in the hotel.

The room was poor. I could not use the safe in the room because the hotel does not have the key for it. Yes that's right, they don't have a key for at least one of their own room safes. The bathroom was okay, the fixtures were nice looking and there was good water pressure and very hot water. The door to the bathroom scraped the floor when opened and closed, it does not seem to be the right size or fitted properly. When I arrived to the room the television remote's batteries were dead. Not a huge problem, I told the front desk and their maintenance man Justin replaced them within 20 minutes. The headboard on the bed was peeling, I woke up to find brown and tan flakes on my shoulders and in my hair. View from the room overlooked a trash heap dumping ground. They lost power several times, but that is not the hotel's fault and they thankfully did have a generator up and running about an hour after the lights went out.

Food was unremarkable. They only serve breakfast via a buffet you need to request a coupon for from the front desk and it looked like whatever was left over was used the next morning. Very few options for hot food (who eats alfredo pasta for breakfast?). There are staff members who stood around doing absolutely nothing but talk and gossip or stare at their phones, everything is self-service and no one bothered to lift a finger. There is no dinner or lunch served. There is a Nando's across the street where you can get food from and the front desk worker offered to have their man Justin escort me there and back to be safe; I really appreciated this gesture. I was able to arrange a drop off to the airport which went smoothly. Overall I would not recommend staying here as a traveler, the four-star status they claim is just not accurate at all for 2024.
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Date of stay: June 2024
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: Don't stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
abuhumza786 wrote a review Oct 2021
Sao Paulo, SP
1.0 of 5 bubbles
I checked in on Friday night. Upon entering the bathroom , I realised that the toilet was full of filth, including traces of filth on the toilet pan. I complained to reception. He said he is working on
it. I waited 30 minutes and nothing happened. I called him back. He said sorry but no cleaners are available and there are no other rooms available. He said he will forward my complaint to management. I wonder if that was ever done as nobody contacted me thereafter. I then had to clean the toilet myself. The next morning I was rushing for a meeting and I had realised that no towels were provided to me at all. I called reception to ask for towels. I waited 20 minutes. No towels arrived. I showered without a towel and ended up being late for my meeting. On Saturday afternoon, I called reception and said I have a pair of clothes to wash, on condition I get it back Sunday morning at 7:30 as I have to leave for the airport. The receptionist said she is confirming this with housekeeping and if 730am is possible, then they will collect it from me. 3 minutes later, a lady knocked on the door and said she can do it for me for R100. I agreed. I confirmed with her that I need it by 730 and she agreed. The next morning I called reception several times regarding my clothes but nobody knew whats happening. I waited and waited. Until eventually I received my clothes at 8:55am! I rushed to the airport & ended up being late for my flight! I was issued with another ticket for the night, so I had to book a room at a hotel nearby to rest. I wanted to be in durban for a very important family occassion which I had missed out on due to their pathetic service.

Excellent fully fledged halaal breakfast. However, the restaurant is in a seperate building. That morning it rained and we had to walk in the rain to get to the restaurant. They should arrange a sheltered pathway between the hotel and restaurant
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
W Rylands wrote a review Oct 2022
Cape Town Central, South Africa
1.0 of 5 bubbles
On the arrival at the hotel on my first day.. my room was not ready at 2pm and check-inn is at 12h00. In my first room 215, there was a huge patch of mold in my bathroom above my shower. I complained and advised I'm allergic to mold. I was given another room and had a terrible experience of discovering a mouse on my pillow at around 2am in the morning. I have a video as proof of the mouse in my room. I was unable to upload the video and took a screenshot of the mouse. I complained and went out for the day and when I returned the evening around 8pm, nothing was done, no mouse trap or poison was seen. The same morning I discovered the mouse, I went to shower, I had cold water. The indoor heated pool smells terribly like damp. The place is unkept and needs to be maintained, definitely not a 4 star, very disappointing. The housekeeping and receptionists are very friendly and do their best to assist, the manager is just not doing anything at all, can't reach him and won't do anything to compensate for any discomfort you experience. I do not recommend this hotel. I have uploaded my photos,
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Date of stay: September 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maruf Subhani wrote a review Apr 2022
Karachi, Pakistan
+1
5.0 of 5 bubbles
Palm continental hotel johanesburg is very beautiful and 4 star luxurious hotel very neat and clean. Rooms are big and service is good. Lal qilla restaurant is also in hotel premises lal qilla breakfast and food are too much tasty and fresh overall best 4 star hotel and I enjoy my stay in P c hotel
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mohamed farah wrote a review Jul 2022
Eden Prairie, Minnesota
5.0 of 5 bubbles
The hotel has a wonderful staff. You don’t have to go outside for food, is right there. One night there was a leak and immediately they put me another room much better the one I was in. The location: I won’t advise anyone to walk outside alone. Hey is Johannesburg, what you expecting?
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Date of stay: July 2022Trip type: Travelled solo
Room Tip: Avoid walking alone, I wasn’t driving but The hotel has a parking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ahmed a wrote a review Aug 2016
1.0 of 5 bubbles
the worst experience i have ever had at a hotel.the check in process was terrible. Had to wait almost two hours to check in.apparently our rooms keys were with another guest.when we eventually got our room we found water leaking from the floor above .passage was dirty.the pool is not heated .advertised as heated pool.we demanded a refund and went to stay at another better & cheaper hotel .
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Date of stay: August 2016
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rehandhund wrote a review Jul 2016
Karachi, Pakistan
5.0 of 5 bubbles
Stayed for a week in a family room located on the ground floor. Hotel is equipped with a gym. temperature control swimming pool jacuzzi and sauna. Room was superb nicely decorated with two double beds and all amenities of a four star hotel. Breakfast was excellent served in a traditional restaurant called Lal Qila. Will definitely stay again in this hotel
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Date of stay: July 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farzy_SG asked a question Mar 2019
Singapore73 contributions66 helpful votes
Do this hotel provide tours to sun city and Pilannesburg National Park?
Cass-Zim2016 asked a question Apr 2017
Victoria Falls, Zimbabwe9 contributions
Do you offer airport transfers and at what price? Thanks
Answer from Parihar A
Nairobi, Kenya14 contributions11 helpful votes
Yes we have stayed in palm continental it's a very good place.. They do airport transfer. But if they give you contact of Khan or imran be carefull.. don't be misguided by them. Just use there transfer nothing else. Rest you can use uber.
Brendan M wrote a tip Jun 2024
Boston, Massachusetts7 contributions
2.0 of 5 bubbles
"Don't stay here."
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Mohamed farah wrote a tip Jul 2022
Eden Prairie, Minnesota3 contributions
5.0 of 5 bubbles
"Avoid walking alone, I wasn’t driving but The hotel has a parking."
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Nicolene N wrote a tip Jun 2018
South Africa2 contributions1 helpful vote
1.0 of 5 bubbles
"look for location wise and a clean hotel"
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Zakaria D wrote a tip Dec 2017
Durban, South Africa6 contributions1 helpful vote
4.0 of 5 bubbles
"Carry extra 2-pin plug adapters. Ask for extra towels. Get to know the locals and you'll get the extra touch"
Read full review
101GeordieGirl wrote a tip Nov 2017
Newcastle, United Kingdom152 contributions111 helpful votes
3.0 of 5 bubbles
"If you've got lots of electronic gadgetry make sure you take some adapter plugs with you as there is a shortage of available sockets"
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Not the right property for you?
There are more places to choose from in the Johannesburg area.
PRICE RANGE
₹3,512 - ₹4,181 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaGautengGreater JohannesburgJohannesburg
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PALM CONTINENTAL HOTEL - JOHANNESBURG - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Palm Continental Hotel - Johannesburg
Which popular attractions are close to Palm Continental Hotel - Johannesburg?
Nearby attractions include Mr. Smart (0.4 km).
What are some of the property amenities at Palm Continental Hotel - Johannesburg?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Palm Continental Hotel - Johannesburg?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Palm Continental Hotel - Johannesburg?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Palm Continental Hotel - Johannesburg?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Palm Continental Hotel - Johannesburg?
Conveniently located restaurants include Lal Qila, La Dolce Vita Coffee Shop, and Phat Larry's Pizza Shoppe.
Are there opportunities to exercise at Palm Continental Hotel - Johannesburg?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Palm Continental Hotel - Johannesburg have airport transportation?
Yes, Palm Continental Hotel - Johannesburg offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Palm Continental Hotel - Johannesburg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palm Continental Hotel - Johannesburg?
The staff speaks multiple languages, including English, Hindi, Afrikaans, Zulu, and Xhosa.
Are there any historical sites close to Palm Continental Hotel - Johannesburg?
Many travellers enjoy visiting Constitution Hill Human Rights Precinct (4.4 km), Johannesburg Fort (4.8 km), and Bus Factory (2.5 km).
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