African Pride Melrose Arch, Autograph Collection®

African Pride Melrose Arch, Autograph Collection®

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Room & Suite (217)
African Pride Melrose Arch Hotel, Autograph Collection
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About

4.5
#8 of 79 hotels in Johannesburg
4.7 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
5.0 of 5 stars
HOTEL STYLE
Business
Trendy
Languages Spoken
English, Afrikaans
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Car hire
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Outdoor furniture
Shops
Sun loungers / beach chairs
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Desk
Fireplace
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Iron
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Hotel links
Special Offer:Earn points toward free nights.

Location

1 Melrose Square, Johannesburg 2196 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 78 out of 100
78
Johannesburg Intl Airport
18.2 km
See all flights
Lanseria Airport
25.8 km
See all flights
979Reviews33Q+A100Room tips
Traveller rating
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Detailed Reviews
Theresa wrote a review Jan 2020
Auckland Central, New Zealand
+1
5.0 of 5 bubbles
I’ll definitely stay over at African pride again! The hotel is in a safe area where you can browse the streets leisurely, do shopping and have lunch at a street cafe. The hotel staff is friendly and helpful and could arrange an earlier check in for me. I received a welcome letter and cake in my room!
The room is spacious and decorated with art pieces from a famous local artist. The bedroom flows into the bathroom where a big bath tub awaits. The rainfall shower and toilet is nicely hidden behind a glass door.
The pool was inviting and many guests had lunch there.
I didn’t have breakfast as I had an early morning flight.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inspire08190028271, Guest Relations Manager at African Pride Melrose Arch, Autograph Collection®
Responded 12 Jan 2020
Dear Valued GUEST Thank you for your words of appreciation on our GUEST Satisfaction Survey that you completed during your recent stay at African Pride Melrose Arch Hotel, Autograph Collection. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to African Pride and to hearing from you again! Kind Regards Michael Tau Guest Relations Manager Michael.Tau@autographhotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WhySlamDoors wrote a review Feb 2020
5.0 of 5 bubbles
I am now in my 6th year of enjoying this hotel. Melrose Arch is a great location and this hotel achieves a blend of personalisation and respect for privacy which is second to none. The door team, check in team, food and beverage team and the team caring for the rooms all, without exception are friendly and welcoming and somehow anticipate every need.
There is a sincerity to the welcome and a true sense of teamwork between all the functions. A hotel this good ensures that working away from home (in my case Europe) is made significantly easier.
For those who need ground transport the team on the LuxLink desk cannot be beaten. Cars and drivers have always been available even at short notice and the drivers know the city inside and out and are always on time. Traffic conditions never affect them!
This is a World Class hotel and in my business and leisure travel experience is the best anywhere. Thanks African Pride at Melrose Arch!
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from APMelroseArch, Guest Relations Manager at African Pride Melrose Arch, Autograph Collection®
Responded 23 Feb 2020
Dear Valued GUEST The TEAM at African Pride Melrose Arch Hotel, Autograph Collection would like to thank you for taking the time to complete our GUEST Satisfaction Survey and providing us with your honest feedback. We are very delighted and happy to hear that you enjoyed every aspect of your stay with us, your good review will be shared with the entire TEM, as a way to encourage our dedicated staff members to continue providing world class service, and an experience that is " Exactly Like Nothing Else" to our most valued GUESTs such as yourself. We are indeed humbled and honored that you loved our beautiful establishment. We hope and trust that we will be seeing more of you in the near future, whenever your travels bring you back to Johannesburg so that we can continue to create more memorable memories for you. Kind Regards Michael Tau
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Jim W wrote a review Jan 2020
London, United Kingdom
4.0 of 5 bubbles
The hotel itself is very well appointed with good facilities and comfortable rooms. The bathroom is open to the bedroom and close to one side of the bed and the bath tub whilst large has no grab handle to assist with exit. Not good for the older less able guests. The room was clean, tidy and well looked after. The pool is rather odd and for a Joburg hotel is was pretty cold too. Pool bar service was hit and miss and depended on who was on, there was one good, young guy who was helpful, but the others.....
The bar service was average, with no sweet wine available, when offered a local port it turned out they had none, and would not get anymore because of the holiday period.

Breakfast service was ok, apart from on Christmas Day, when the Mgr decided to shut down 1/2 hour early and was surly about letting us in with 15mins left. Not good.

The location is excellent, with many restaurants within a short walk through the open air mall.
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Date of stay: December 2019
3.0 of 5 bubblesValue
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inspire08190028271, Guest Relations Manager at African Pride Melrose Arch, Autograph Collection®
Responded 26 Jan 2020
Dear Valued GUEST Thank you for taking the time to complete our GUEST Satisfaction Survey and to write down your additional comments after your recent stay at The African Pride Melrose Arch Hotel, Autograph Collection. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the level of service that you received by no means reflects the high standard of quality and service that African Pride is usually proud to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence. Your interest and concern are much appreciated, and we hope to have the privilege of welcoming you to African Pride again in the near future. Best regards, Michael Tau Guest Relations Manager
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Parrottuk wrote a review Mar 2020
UK
4.0 of 5 bubbles
Business type hotel though of better quality than most. Check in after a long flight from the UK was a pain 'not until 3pm' Good location for the Melrose Arch complex which is a 'town' encompassed by security, so wandering about in both the daytime and at night to the many restaurants and bars is relaxing and enjoyable. Lots of shops here too. Good restaurant and a bar looking out towards to square, adequate pool and limited sunbeds plus outside tables some of which are uniquely placed in around 300mm of water to keep you cool!
Read more
Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Rooms at the front overlook the square and at the back overlook the pool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from APMelroseArch, Guest Relations Manager at African Pride Melrose Arch, Autograph Collection®
Responded 15 Mar 2020
Dear Parottuk, Thank you for taking the time to complete this review with regards to your recent stay at the African Pride Melrose Arch Hotel, Autograph Collection. It is, however, quite saddening that our Front Office TEAM failed to exceed your expectations on this occasion. We pride ourselves on them being our ambassadors, who deliver the most excellent service. Please rest assured that we will most certainly use your feedback to look into where it is we went wrong on your check-in process, and of course, to re-inforce our culture and commitment to service excellence with the TEAM. We are so pleased to hear that you so enjoyed the appointment of our bedrooms, and of course - we are exceptionally lucky to call the Melrose Arch lifestyle development our home – a safe and secure destination where one can eat, play, shop and of course stay – all in an al-fresco style, cosmopolitan environment. Thank you once again for choosing us, and we hope to have the pleasure of serving you again in the future. Regards, Lihle Mposula Assistant Guest Relations Manager
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FlyguyT wrote a review Feb 2020
Dubai, United Arab Emirates
+1
5.0 of 5 bubbles
This modern hotel with a comfortable bed was located at the Melrose Arch, where the security is tight and I felt safe to walk around the neighborhood.

The buffet breakfast is good with good options. And the milkshake was the highlight.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from APMelroseArch, Guest Relations Manager at African Pride Melrose Arch, Autograph Collection®
Responded 10 Feb 2020
Dear Valued GUEST Our very heartfelt Thank You for taking the time to complete our Guest Satisfaction Survey and rating us a 5 star. We indeed are happy to received your feedback especially because we are constantly working on finding ways to better our service offering and continue to give our GUESTs an experience that is "Exactly Like Nothing Else." I am glad that you felt safe and enjoyed our breakfast buffet, as well our milkshakes. It was a pleasure hosting you and we hope to serve you again in the future. Thank you again for choosing to stay with us at the African Pride Melrose Arch Hotel, Autograph Collection. Kind Regards Michael Tau Guest Relations Manager
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Moira C wrote a review Mar 2020
5.0 of 5 bubbles
A really lovely hotel and my favorite in Johannesburg. The staff are friendly and charming and go out of their way to be helpful. The food is excellent and they happily accommodate dietary needs. The bedrooms are really comfortable and stylish. My only complaint is the perfume smell in the reception area that makes me sneeze! Melrose Arch has good security and as a woman travelling on my own I always feel safe walking around the shops.
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Date of stay: October 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from APMelroseArch, Guest Relations Manager at African Pride Melrose Arch, Autograph Collection®
Responded 6 Mar 2020
Dear moirac677, Thank you for taking the time to share your feedback on your recent stay with us at the African Pride Melrose Arch Hotel, Autograph Collection. At the outset, we would like to thank you for rating us a whole 5-star! We so appreciate your feedback, and are of course so pleased to hear that you found our STAFF to be welcoming, bedrooms to be at your comfort and of course our Team takes immense pride in offering an unrivalled and passionate food experience. Thank you for bringing the perfume smell to our attention. Our signature scent, Davidoff Cool Waters, cannot be used when the Hotel’s heating system is on thus we resorted to a mobile unit, which might then need to be adjusted. Thank you for the amazing review on everything as we are ecstatic to see that we could make your stay Exactly Like Nothing Else! Regards, Lihle Mposula Assistant Guest Relations Manager
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Aisha W wrote a review Jan 2020
Johannesburg, South Africa
+1
5.0 of 5 bubbles
We didn’t stay at the hotel but had a birthday breakfast celebration in a private dining area. Wow what a beautiful place, great service, good variety and choice of food. The buffet was stunningly displayed. The mains were also good. A red velvet cake with happy birthday encrypted in chocolate on the plate was welcomed. Good hot and cold drinks.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Inspire08190028271, Front Office Manager at African Pride Melrose Arch, Autograph Collection®
Responded 13 Jan 2020
Dear Aisha Thank you for taking the time to complete our Satisfaction Survey and to write down your additional positive feedback after your recent visit with us at our March Restaurant. I am delighted to hear that you loved and enjoyed every minute while dining with us. Your commendations of the service we offer, in particular is highly valued, and I wish to assure you that we have congratulated our team for doing such an outstanding job! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to African Pride Melrose Arch Hotel, Autograph Collection again soon. Kind Regards Michael Tau Guest Relations Manager
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udo s wrote a review Feb 2023
Kingston, Canada
4.0 of 5 bubbles
We stayed her for one night in January, one our way to the Drakensberg mountains.

I absolutely love the aesthetics of this hotel. There's endless high-end African art scattered throughout the hotel. It's so beautiful. The room is somewhat quirky, and similarly arty. I loved it. There's high-end furniture and bathroom appliances, and, unlike in many other South African hotels, there's a proper coffee maker. Yay! Shame that our's didn't work, but I'm sure they'd have fixed it had we bothered complaining. Shame also that their room service people didn't check it during cleaning. Wifi, aircon, TV worked flawlessly. The safe was hidden behind a painting depicting a safe robbery. How clever is that?!

We had a king size bed, slept perfectly well, no complaints.

There's a gym and a pool, neither of which we tried.

Parking is tricky (you've to drive around the property into a public, underground parking garage), but once you've done it, it's easy. Your Waze or GPS is most likely to fail you, simply ask one of the Melrose Arch guards for assistance, they're used to that and will guide you.

Beware, if you're an international visitor and you have to pay in advance, they struggle charging your international credit card and you end up in a convoluted administrative nightmare involving ever more menacing automated reminders (your responses to those are seemingly not read by anyone). Eventually the deed was done manually, but really, for a property that markets itself as a luxury hotel, this was embarrassing.
Read more
Date of stay: January 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelMother2015 wrote a review Jul 2022
Miami, Florida
5.0 of 5 bubbles
The staff is extremely nice. The property is well kept in a very safe neighborhood. We had an issue with our phone service and they took care of it immediately,
They do not have a gym/fitness center, but they have a partnership w/ a gym very close by (within walking distance), but it is for a fee.

The food at the restaurant was really good and the nearby restaurants serve great food as well.

There are also convenience stores and a mall within walking distance if you need anything.
The area is very safe.
Read more
Date of stay: July 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eskarina_travels wrote a review Apr 2020
Doha, Qatar
4.0 of 5 bubbles
I really liked this hotel, it was a safe area surrounded by places to eat and some shopping so basic needs could be easily met without being completely dependent on the hotel. Melrose Arch is a cute little area, geared at pedestrians and feels really safe. I did go for a walk and felt a change once out of the immediate little bubble but I still felt safe. The hotel itself was nicely appointed, comfortable, clean and the staff were pleasant. I would recommend the hotel and think I would have liked it even more if the weather had been nicer so the pool area would be more welcoming. The hotel really was all good, no complaints, even decent value for money. However, I would likely stay on more of a train line if I returned. I didn’t like that transportation had to combine train plus Uber or bus. I think there may be other safe areas that also feel less isolated.
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Date of stay: December 2019
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from APMelroseArch, Guest Relations Manager at African Pride Melrose Arch, Autograph Collection®
Responded 4 Apr 2020
Dear Eskarrina_travels, Our heartfelt gratitude to you for taking the time to complete the review and share your honest feedback on your recent stay at the African Pride Melrose Arch Hotel, Autograph Collection. We are so pleased to hear that you so enjoyed your stay, and of course - we are exceptionally lucky to call the Melrose Arch lifestyle development our home – a safe and secure destination where one can eat, play, shop and of course stay – all in an al-fresco style, cosmopolitan environment. Thank you for choosing to stay with us and we are so thrilled to hear that you would recommend us. We hope to have the pleasure of serving you again in the future and hopefully the weather will allow for some sun bathing in our pool deck just as you would like it. Warmest Regards, Lihle Mposula Assistant Guest Relations Manager
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Answer from DrCDB
Chile1,109 contribution143 helpful votes
Hi. You can email the Hotel and get them to arrange the pick up or at least give you the WhatsApp number of a trusted taxi driver. We used trusted taxi drivers arranged by the Hotel reception. Regarding early check in, same recommendation to arrange directly with the hotel the early check in. Regards.
FoodloverLi asked a question Oct 2022
Hoi An, Vietnam6 contributions
Does the hotel have a generator that works during loadshedding?
Answer from Leroy K
Germantown, Maryland34 contributions6 helpful votes
Yes. Not outlets are linked in. I found the ones near the bed worked when the generator was being used.
Scott S asked a question Mar 2022
3 contributions1 helpful vote
Is this hotel currently closed for rennovations?
Prudence asked a question Jan 2022
Gaborone, Botswana
How much is it per night?
David wrote a tip Jun 2024
4 contributions1 helpful vote
5.0 of 5 bubbles
"The Bistro is excellent food and value. No need to go out. Mariott has a winner here. "
Read full review
mulan wrote a tip May 2024
Chicago, Illinois5 contributions
5.0 of 5 bubbles
"Zero Complaints about hotel. Explore other restaurants around the area and seek recommendations for variety. Sit back and relax!"
Read full review
Chas W wrote a tip May 2024
Bethesda, Maryland94 contributions76 helpful votes
5.0 of 5 bubbles
"There is self safe parking. It is R75 per day. Always check Google maps for traffic updates as at certain times of the day Joburg traffic can get hectic."
Read full review
Ann D wrote a tip May 2024
Maynooth, Ireland18 contributions8 helpful votes
5.0 of 5 bubbles
"Small pool, not many sunbeds"
Read full review
DanellaE wrote a tip Jan 2024
Johannesburg, South Africa300 contributions100 helpful votes
5.0 of 5 bubbles
"Try the restaurant!"
Read full review
Not the right property for you?
There are more places to choose from in the Johannesburg area.
PRICE RANGE
₹9,855 - ₹14,949 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
african pride melrose arch hotel johannesburg, african pride melrose arch johannesburg
LOCATION
South AfricaGautengGreater JohannesburgJohannesburg
NUMBER OF ROOMS
118
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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AFRICAN PRIDE MELROSE ARCH, AUTOGRAPH COLLECTION® (Johannesburg) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about African Pride Melrose Arch, Autograph Collection®
Which popular attractions are close to African Pride Melrose Arch, Autograph Collection®?
Nearby attractions include Melrose Arch (0.08 km), The Melrose Gallery (0.2 km), and NPF Tasting Room (0.1 km).
What are some of the property amenities at African Pride Melrose Arch, Autograph Collection®?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at African Pride Melrose Arch, Autograph Collection®?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at African Pride Melrose Arch, Autograph Collection®?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at African Pride Melrose Arch, Autograph Collection®?
Yes, paid private parking on-site, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to African Pride Melrose Arch, Autograph Collection®?
Conveniently located restaurants include Mr George, Mezepoli Meze and Wine Bar, and Restaurante Parreirinha.
Are there opportunities to exercise at African Pride Melrose Arch, Autograph Collection®?
Yes, guests have access to a pool during their stay.
Does African Pride Melrose Arch, Autograph Collection® have airport transportation?
Yes, African Pride Melrose Arch, Autograph Collection® offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at African Pride Melrose Arch, Autograph Collection®?
Yes, dry cleaning and laundry service are offered to guests.
Does African Pride Melrose Arch, Autograph Collection® offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at African Pride Melrose Arch, Autograph Collection®?
The staff speaks multiple languages, including English and Afrikaans.
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