Hyatt House Johannesburg Rosebank

Hyatt House Johannesburg Rosebank

Traveller (44)
Dirty bedding.
Room & Suite (43)
Outside dining area
Dining (16)
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About

4.5
#13 of 79 hotels in Johannesburg
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Feel right at home at Hyatt House Johannesburg Rosebank, a modern, luxurious aparthotel located in the trendy upmarket suburb of Rosebank. Our hotel is conveniently located close to the Rosebank Shopping Mall and the Rosebank Gautrain Station, making it ideal for business and leisure travellers. The hotel features 80 rooms: 49 studio guestrooms and 31 apartment-style suites. These apartments have fully equipped kitchens and larger living rooms. Two bedroom suites are an offer: a 48 square-metre single bedroom suite and a 56 square-metre two bedroom suite. All guests are offered complimentary wi-fi and a daily breakfast. The Collective restaurant is open for breakfast, lunch, and dinner. The H Bar, located alongside the rooftop pool, serves cocktails, beer, wine, and snacks. In keeping with the extended-stay theme, the hotel also features a 24-hour onsite market – or convenience store – which sells snacks, sundries, freshly prepared salads, and sandwiches. It also has a 24-hour gym.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Entertainment staff
Evening entertainment
Books, DVDs, music for children
Secured parking
Wifi
Rooftop pool
Adult pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Patio
Raquetball offsite
Squash offsite
Tennis court offsite
Board games / puzzles
Children's television networks
Business Centre with Internet Access
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Sofa bed
Electric blanket
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Modern

Location

28 Tottenham Avenue Melrose, Johannesburg 2196 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 72 out of 100
72
Johannesburg Intl Airport
22.1 km
See all flights
Lanseria Airport
31.8 km
See all flights
4.5
4.5 of 5 bubbles177 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Hyatt House Johannesburg Rosebank has earned praise for its excellent location near the Rosebank Mall and local amenities, providing travelers with easy access to shops and restaurants. While opinions on value differ, with some guests finding it affordable and others questioning the cost for the service received, the clean and well-equipped rooms often receive compliments. However, there have been some concerns regarding room size, noise, and maintenance. The hotel's cleanliness stands out, with many visitors enjoying a spotless environment thanks to diligent housekeeping. The friendly staff contributes to the inviting atmosphere, although occasional slow service has been noted. Amenities such as a diverse breakfast and convenient facilities are frequently celebrated by guests.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Mixed
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed

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Detailed Reviews
Nel wrote a review Nov 2022
Brooklyn, New York
+1
5.0 of 5 bubbles
New Hyatt hotel located within walking distance from the Rosebank Gautrain station in the Rosebank neighborhood. There's a mall nearby, so plenty of shopping and dining options. Felt safe the whole walking around by myself, though the streets leading to the hotel had no working streetlights at all, maybe due to construction? It was pretty dark walking back to the hotel at night. Keep this in mind when venting venturing out late.

The front desk staff were all very friendly and welcoming. The restaurant in the back of the lobby had a decent menu for dinner, and also was where breakfast was served in the morning, which was a continental style.

Stayed in a one-bedroom suite with a king bed and it was quite spacious with a kitchen area and little balcony area. The bed was comfortable and no complaints there. The sink in the bathroom was comically small and resembled a side sink. It was difficult not to splash water onto the floor when brushing your teeth or washing your hands/face using that sink. On a positive note, there was some of thickest/plushiest hotel bath towels I have ever used! Wish more hotels used them.

On the top floor was a small pool with nice views of the surrounding area and a lounge area to chill.

Had a great stay and would recommend!
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Date of stay: March 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kay Losper, Guest Services / Front Office at Hyatt House Johannesburg Rosebank
Responded 22 Oct 2023
Dear Nel, We sincerely appreciate your thoughtful review of Hyatt House Rosebank. Your detailed feedback about our location, friendly staff, room amenities, and the streetlight situation is invaluable. We're thrilled to hear you had a great stay and thank you for your recommendation. We look forward to welcoming you back in the future. Warm regards, Kay
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elizarenn wrote a review Jun 2022
Chattanooga, Tennessee
4.0 of 5 bubbles
Pros:
— Lovely hotel in a nice location.
— Near the Rosebank Mall and several great restaurants.
— 24-hour manned security gate.
— Breakfast buffet was ample and diverse each day. Eggs were made to order, and there was a range of side dishes, meats, cheeses, cereals, and juices.
— Rooms have spacious, individual balconies.

Cons:
— Sheets were so crisp that they actually made crunching sounds when you moved.
They weren’t uncomfortable, but they were loud.
— The hair dryer in the room didn’t fit any of the outlets. We had to go down to the front desk with wet hair to ask for an adapter, and then they held us hostage at checkout until we went back up to our room to get the plastic adapter to turn back in.
— The shower has a beautiful rain shower head, but it is too powerful for the construction of the shower itself and will flood the bathroom. It can be used on as a drizzle.

In all, it was a good experience, and we would stay here again. The location was the biggest selling point.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Henry van der Walt, Owner at Hyatt House Johannesburg Rosebank
Responded 21 Jun 2022
Dear Guest thank you for your review and sharing your stay feedback with us. We are delighted to hear that you will stay with us again and we look forward to hosting you again soon. Have a great day. Hyatt House Johannesburg Rosebank.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
amm53901 wrote a review Mar 2023
5.0 of 5 bubbles
Great amenities offered at this property--specifically the rooftop pool with views of the city and surrounding areas. Having access to the pool and a private, clean shower are also great benefits for those traveling in the evening following checkout. The property and rooms were also clean and a chic modern design.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mpho Ntlatleng, Other at Hyatt House Johannesburg Rosebank
Responded 21 Mar 2023
Dear Amm53901 Thank You for taking some time out of your day to post your great feedback regarding our hotel. Your feedback has been shared with the team and we are most appreciative. Hope it won't be too long before your next visit. Kind regards Mpho Ntlatleng - Front Office Team Leader.
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Vijay Singh J wrote a review Mar 2023
Dubai, United Arab Emirates
3.0 of 5 bubbles
I recently stayed in a Hotel Hyatt hotel room that had almost everything one could ask for, but it had some issues that could have been improved. The bed was comfortable, the room was clean, and the location was great. However, the sink in the bathroom was too small, and every time I used it, water would spill over onto the countertop. It was a bit of an inconvenience, and I had to use towels to clean up the water each time.

Furthermore, the water pressure in the shower was disappointingly low, making it difficult to rinse off soap and shampoo properly. Additionally, the AC did not cool the room enough, even though I had it set to the lowest temperature. I found myself sweating throughout the night and was uncomfortable. Despite these issues, I enjoyed my stay at the hotel, but I would suggest that the management should look into upgrading the sink and water pressure in the shower, as well as improving the cooling system to make it more efficient.
Another issue with the bathroom in the hotel room I stayed in was the old design of the showerhead. It was difficult to adjust the pressure, and the water flow was quite weak. As a result, I had to spend more time than usual in the shower to rinse off soap and shampoo properly, which was inconvenient.

I would recommend that the hotel replace the showerhead with a newer, pressure adjustable model. This would not only improve the water pressure in the shower but also enhance the overall showering experience for guests. A good showerhead can make all the difference in a guest's experience, and I believe that investing in a new one would be a wise decision for the hotel management.
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Date of stay: February 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Rooms facing the main gate have lesser privacy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest , Owner at Hyatt House Johannesburg Rosebank
Responded 9 Mar 2023
Good Day Vigay and Thank You for your balanced feedback - Most appreciated. I'm glad you enjoyed your sleep and the cleanliness of the room and i have taken notes for your comments for the bathroom sink and the shower heads and will share with the team to see the best was to resolve. I trust it won't be too long before your next visit and we can Keep well, Kind Regards. Atef Soliman , Hotel Manager
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Thomas D wrote a review Dec 2022
Freising, Germany
+1
3.0 of 5 bubbles
The staff was friendly during my stay. But I was not properly satisfied with my room. First of all, it was spacious, but unfortunately there was a bit dust and dirt everywere on the floor. Then the room was not soundproof, which might have been so due to the connecting doors. The plug of the hairdryer in the room did not fit into their power outlets, which makes absolute no sense to me! In the kitchenette there was a capsule coffee maker, but no capsules… I also missed any dishtowel, paper towels or a sponge to clean the dishes.
Finally I have to say, that there’s still room for improvement!
But anyways, I hope that the Hyatt Regency reopens again soon! Or that the Park Hyatt Johannesburg will open for the first time!
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kay Losper, Guest Services / Front Office at Hyatt House Johannesburg Rosebank
Responded 22 Oct 2023
Dear Thamas, Thank you for sharing your feedback about your stay at Hyatt House Rosebank. We're pleased to hear about the friendly staff. We apologize for the room issues you experienced, and we'll address these concerns for improvement. We look forward to the possibility of serving you at Hyatt House Rosebank in the future. Best regards, Kay
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chasingtheskies wrote a review Jul 2023
Palmdale, California
3.0 of 5 bubbles
Stayed here for three nights in June and it was certainly a mixed bag experience!

Now for the positives: it's within walking distance to the Rosebank Gautrain station and it seemed safe enough to go between the hotel and there as well as the Rosebank Mall itself. The City Sightseeing double decker tour buses also start and end their trips from there so there's the added benefit of having that nearby as well. The complimentary breakfast was decent and included local dishes as well as typical entrees. The hotel had the typical Hyatt House amenities like a kitchenette. Now the biggest plus of all was the staff: they were always a pleasure to chat and work with throughout my stay! I honestly felt bad for the situation that they were placed through especially from fellow guests who took out their frustration over the circumstances that will be mentioned.

Those negatives were that on the first night a water pipe bursted on my floor which had staff delivering bottled water to each of the rooms, occasionally during a load shedding power outage which had them bringing them to me with flashlights. While water was restored the following morning, the flooding took out the elevators throughout my stay which made me grateful that I was only on the third floor! Even when it felt like nothing was going right at the property, the staff still managed to maintain that welcoming hospitality that saved this stay from becoming a one-star review!

And it's because of the fantastic staff that has me thinking about giving this property another try the next time I'm in Johannesburg but for now this stay was far from perfect.
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Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mpho Ntlatleng, Guest Services / Front Office at Hyatt House Johannesburg Rosebank
Responded 21 Oct 2023
Dear Chasingtheskies We appreciate having you as our guest at Hyatt House Rosebank, and I would like to extend my heartfelt apologies for any shortcomings you may have encountered during your stay. Your feedback is invaluable to us. We take your comments and overall experience seriously and are committed to making the necessary improvements to meet and exceed your expectations. Your feedback has been shared with the team and we are most appreciative. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. kind regards Mpho Ntlatleng - Front Office Team Leader.
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kimtshabalala2023 wrote a review Dec 2023
Johannesburg, South Africa
2.0 of 5 bubbles
Booked into the Hyatt House Rosebank with my mother for Christmas and having stayed at a number of Hyatt Regency’s I was let down by this place. The place was not well thought out. The dinning area is too small or the number of people who were at the hotel. Moving around between tables is very tight, even with a busy hotel over Christmas they seemed to have allowed outside bookings which just made it worse for the hotel guests. The service in the restaurant left a lot to be desired, very slow and in some instances very unprofessional specially from one male staff member who lacked manners. I thought he did it to just us but I witnessed him behave the same way to other families as well.

On our arrival there was issue with the wifi which was not communicated to us at check in, when booking I specifically asked for a room higher up and was informed everything was noted. Upon arrival we were put on the first floor with a room that had only 1 side table. We requested to be moved and we were moved to the 4th floor, we were “moved” by a security guard who seemed like he didn’t even want to be there. No assistance with our bags and barely greeted (the staff needs customer care training). Got to a room that was just too tight with the vanity table placed at an awkward angle. We were moved from a room with a balcony (which is what I selected when booking) to a room without a balcony so that was sad. I really wouldn’t return or recommend this place. I am very disappointed.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kay Losper, Guest Services / Front Office at Hyatt House Johannesburg Rosebank
Responded 2 Jan 2024
Dear Gquintao, Thank you for sharing your recent experience at Hyatt House Rosebank. We apologize for the inconveniences you encountered, including the room size, lack of windows, and disturbance from the air conditioning. Your feedback on the multiple TVs, early activation, restaurant offerings, and pool size is appreciated. We will address these issues promptly to enhance our guests' experience. We value your input and hope to welcome you back in the future for an improved stay. Best regards, Kay Losper
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petromulligan wrote a review Mar 2024
5.0 of 5 bubbles
I have made used of Hyatt House for the past year for business purposes. Excellent service, warm welcoming personnel, always willing to assist and walk the extra mile. A warm welcome from the front desk to the restaurant. Personnel are always ready to assist with luggage to and from the room. Menue has a variety to choose from, either sitdown in the restaurant or room service!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4GI wrote a review Aug 2023
New York City, New York
5.0 of 5 bubbles
The hotel staff was very thoughtful and friendly. You were greeted everywhere in the hotel with smiling faces. The apartment style rooms allowed you to prepare your own meals. The included breakfast was served with an abundance of choices. The kids enjoyed the variety of fruits on the menu. We arrived late in the evening dinner was over but the cooks stayed on to prepare us a delicious hot meal delivered via room service. The proximity to the Rose Bank Mall rounded out our reasons for choosing this hotel. The rooms were clean and well attended. The rooftop pool provided a great outlet for the kids. Location, great staff, good food , clean rooms are the reasons I highly recommend a stay at this hotel .
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mpho Ntlatleng, Guest Services / Front Office at Hyatt House Johannesburg Rosebank
Responded 21 Oct 2023
Dear 4GI We would like to extend our heartfelt appreciation for the outstanding rating you've given us at Hyatt House Rosebank. Your positive feedback is truly valued. Your rating serves as a testament to our commitment to providing a top-notch experience for our guests. We are delighted to have met your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. Kind regards Mpho Ntlatleng - Front Office Team Leader
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frizzini wrote a review Mar 2024
Washington DC, District of Columbia
2.0 of 5 bubbles
The room is new and very, very small. They decided a guest doesn’t need space around the sink for toiletries, and the shower gel they provide is absolutely awful, I had to go to the shops and get a shower gel. Wi-fi was terrible. Upon checking in I was assured there would be vegan options for breakfast, i specifically asked for bread with vegan butter, nothing out of the ordinary. When we arrived at the restaurant, the chef didn’t know the difference between gluten free and vegan. They said the only thing they could offer was a frittata. I then asked what they would add instead of eggs and they said they would add nothing, just vegetables. The restaurant is halal, so there is no bar downstairs. If you want a drink you need to go to the outside rooftop pool, tough luck if it is raining.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bomohammed_88888 wrote a tip Jun 2024
Doha, Qatar31 contributions22 helpful votes
1.0 of 5 bubbles
"I would not recommend this hotel for families and believe it should be avoided."
Read full review
Amara M wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Maintain the same culture."
Read full review
NorthStar04921256044 wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"JUST HO AND ENJOY THE BUFFET"
Read full review
NorthStar39295677030 wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"It is the best hotel in Rosebank"
Read full review
Sassypants40 wrote a tip Mar 2024
Catalina, Arizona15 contributions
5.0 of 5 bubbles
"If you are a birder , bring binoculars. The ample vegetation surrounding the hotel, made a very fun experience for my husband, the Bird Nerd"
Read full review
Not the right property for you?
There are more places to choose from in the Johannesburg area.
PRICE RANGE
₹6,264 - ₹8,268 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaGautengGreater JohannesburgJohannesburg
NUMBER OF ROOMS
80
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HYATT HOUSE JOHANNESBURG ROSEBANK - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hyatt House Johannesburg Rosebank
Which popular attractions are close to Hyatt House Johannesburg Rosebank?
Nearby attractions include Top of Africa (0.3 km), James Findlay - Collectable Books & Maps (0.3 km), and Montecasino Bird Gardens (0.00 km).
What are some of the property amenities at Hyatt House Johannesburg Rosebank?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt House Johannesburg Rosebank?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Hyatt House Johannesburg Rosebank?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt House Johannesburg Rosebank?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hyatt House Johannesburg Rosebank?
Conveniently located restaurants include La Parada Rosebank, The Blockman Parkhurst, and Falcon Peak Spur Steak Ranch.
Are there opportunities to exercise at Hyatt House Johannesburg Rosebank?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hyatt House Johannesburg Rosebank located near the city centre?
Yes, it is 0.00 km away from the centre of Johannesburg.
Are any cleaning services offered at Hyatt House Johannesburg Rosebank?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt House Johannesburg Rosebank offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Hyatt House Johannesburg Rosebank?
Many travellers enjoy visiting Constitution Hill Human Rights Precinct (1.7 km), Johannesburg Fort (1.7 km), and Nelson Mandela Foundation (6.4 km).
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