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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

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873 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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Showing 788: English reviews
Lusaka, Zambia
Reviewed 15 February 2016

Fire & Ice Milkshakes on the 1st Floor of the Protea Hotel... A must have for me each time I am in South Africa. I great place for family and friends! brilliant location. The hotel is situated in a popular complex of Melrose Arch which has lots of shops and restaurants. Love the ambience.

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Helpful?
Thank Mohamed O
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Mohamed O, Thank you for your review! Our milkshake bar is located on the 1st floor of the hotel, which makes it easy to access. I am so glad that we have found a milkshake ambassador in you. We are situated in the vibrant and high end area called Melrose Arch, which is also referred to as a 'City...

Johannesburg, South Africa
Reviewed 15 February 2016

We are a company with branches in CT & Jhb. We continuously bring our staff up from Cape Town for training and use various hotels. In addition to this we have incentives for our staff e.g. weekends or nights away. This weekend we decided to use Fire and Ice and am extremely sorry that we did. Payment was made in...

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Helpful?
1Thank Kevin144
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Kevin144, Thank you for taking the time to write this review! I am absolutely appalled at the standard of service that your GUEST has experienced at our establishment, I assure you that this is not the service offering that we pride ourselves of and for that please accept my most sincerest apologies. Due to the nature of your booking,...

Johannesburg, South Africa
Reviewed 10 February 2016

A gem in Johannesburg, this hotel is situated in a popular complex of Melrose arch which has a lot of shops and restaurants in a short safe walking distance. The check in staff are welcoming, the hall ways to the rooms and long and quiet. The rooms are just spectacular and modern, with great furniture. My room over looked the...

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Helpful?
Thank DJMlungu
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear DJMlungu, Thank you for the fantastic review! I just love the way that you have described us "A gem in Johannesburg", this is truly humbling and I might just start using that description myself! We are fortunate to be located within the trendy Melrose Arch Precinct, which is indeed bustling with shops and restaurants, a mere walking distance from...

Nelspruit, South Africa
Reviewed 10 February 2016 via mobile

My wife and I were on our way back home from the Karoo, just before Joburg we decided to stay over somewhere as we were both tired. We arrived without a reservation, the staff helped us quickly and efficiently. We were explained to where to park and within 10 min of arrival we were in the room. The Hollywood theme...

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Helpful?
Thank JvanW7
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear JvanW7, Thank you for the review! I am so glad that you chose us for your stay over and that we were able to assist you with a room and efficiently at that. We are always striving for excellence and wish to meet and exceed all of our GUESTS' expectation, little things such as making sure that you find...

Johannesburg, South Africa
Reviewed 9 February 2016

The Fire and Ice is one of 4 great and fun concept hotels in South Africa. The one at Melrose Arch, +- 6kms/4 miles from Sandton City is in the Melrose Arch complex which comprises Hotels, restaurants, apartments and office blocks amongst others. It is essential a self contained mini town. The hotel is a 4* hotel. Each room has...

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Helpful?
Thank Clive V
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Clive V, Thank you for the amazing review! We are indeed an exceptionally fun hotel with a quirky concept, we like to refer to ourselves as the 'naughty teenagers' of the hotel group. I am glad that you enjoyed this aspect of our personality. We are located within the Melrose Arch Precinct which is mere minutes away from the...

Newcastle, Australia
Reviewed 9 February 2016

This was a clean & modern hotel in a great location. I was able to walk to the restaurants & shops. I hired a car/driver to take me to the mall, he waited until I had finished my shopping. I felt very secure at this hotel. I loved my stay here. The staff were lovely. The hotel had great amenities...

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Helpful?
Thank sbown
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear sbown, Thank you for the review! We have beautifully decorated spacious rooms and are fortunate enough to be located within the trendy Melrose Arch Precinct. I am glad that you were able to enjoy your shopping in the knowledge that you are safe and that there is someone who can take you straight back to the hotel with no...

Reviewed 6 February 2016

This hotel is in an area called Melrose Arch, which is like a mini NYC Soho. There are clothing shops, a bookstore, restaurants, coffee shops, a spa, car dealerships all within a 5-10 minute walk. The hotel staff advised us that the area is very safe, as it has 24 hour security so we could go out at night as...

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Helpful?
Thank Jeanne D
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Jeanne D, Thank you for the very detailed and amazing review! We are very fortunate to be located within the Melrose Arch Precinct, which on its own is simply glamorous and chic. Not only is the area trendy, but absolutely safe for our GUESTS to walk about and discover the many great pleasures of broad arrays of restaurant and...

Thessaloniki
Reviewed 5 February 2016

I stayed here for a week and i really enjoyed it. The stuff was pleasant, good service and with a very wellcome attitude. I really enjoyed the rooms, the design with the shower is something different, you feel them spacious and very clean. The breakfast was amazing, a lot of things to choose from, even order your own custom made...

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Helpful?
Thank Chrysostomos
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Chrysostomos, Thank you for such great feedback! Our beautifully furnished rooms were designed to create more space and to ensure that you enjoy a comfortable stay. Having a great nights rest and indulging in our delicious breakfast with unlimited coffee the next morning certainly adds to life's pleasures! We offer all our GUESTS complimentary Wi-Fi to use however they...

San Juan, Puerto Rico
Reviewed 5 February 2016

Every detail in this hotel is almost perfect. The rugs has details, the security is perfect, keys to the hall to the bedrooms. The service is excellent, the food is beautiful, and so good! Nice buffet services. It was my birthday, and they put all kind of details...balloon, card, announcement, cupcakes, candle, taffies.

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Helpful?
Thank lolinstar
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear lolinstar, Thank you for the fantastic review! We pride ourselves in our service offerings and understand greatly that everything lies in the finest of details and therefore we pay careful attention to every single one. Our GUESTS' security is our number one concern, we have put a system in place to make sure that only the people allocated on...

Cape May, New Jersey
Reviewed 4 February 2016

At first glance, the hotel and decor is beautiful. The service was poor. Even though there were 5 people at the front desk, not one looked up to offer their services or welcome us as guests. The room beautifully decorated, but that is where it ended. The walls are prefabricated and you can hear everything going on in the next...

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Helpful?
Thank Maria J
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Maria J, Thank you for taking the time to post your review on Trip Advisor after your recent visit with us. Firstly, I would like to sincerely apologise for the disappointment you encountered on your recent stay, most particularly due to the poor service you experienced from our Front desk TEAM. We acknowledge that this is unacceptable and there...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: ₹ 6,021 - ₹ 14,267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Agoda and Marriott so you can book your Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#10 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
18 questions
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melbourne
Chesterfield, Missouri, United States
4 months ago
Chesterfield, Missouri, United States

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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request the complimentary romantic turn down service, nice special touch”
 of 5 bubbles muhammeda527, 23 Mar 2017 | Read review
“Music was quick loud on the first floor. Get a room at the end of the hallway. It is more quiet.”
 of 5 bubbles NorthAmericaTravel, 6 Mar 2017 | Read review
“room 551 on the fifth floor with good pool view.”
 of 5 bubbles devonmax123, 3 Feb 2017 | Read review
“Ideally a pool-facing room rather than a traffic-facing one but not if the staff carry on shouting at each other around the pool”
 of 5 bubbles JamesD870, 27 Jan 2017 | Read review
“Hotel transportation is expensive, use Uber.”
 of 5 bubbles asiahand1, 3 Jan 2017 | Read review
5 of 5