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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

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872 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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Showing 787: English reviews
NJ
Reviewed 2 weeks ago

This is a very nice hotel with great decor in a great location. It was within walking distance to a lot of restaurants and shopping centers. Also, within a short drive to more restaurants and shopping centers lol. I had no complaints. I would stay there again.

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Helpful?
Thank Beatrice S
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Beatrice S, And we look forward to having you staying with us again. Thank you for the kind words and sharing your memorable stay us. I will be sure to share this with the rest of the TEAM! We look forward to welcoming you back soon. Regards, Gabrielle Marnewick General Manager Protea Hotel Fire & Ice! by Marriott® Melrose...

A TripAdvisor Member
Level Contributor
56 reviews
14 hotel reviews
9 helpful votes
Reviewed 2 weeks ago via mobile

Very unusual and interior designed hotel that makes the unusual work well. Good service and rooms that match the rest of the hotel. Conference facilities that are well serviced. Best part is probably the food and restaurant complex which has a great outdoor section. All in all a good choice to have a conference

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Helpful?
Thank A TripAdvisor Member
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear valued GUEST, Thank you for the kind words. It is Fire & Ice! brand ambassadors like yourself that make it all worth it. Our hotels design is really unusual but loved by many. We are totally in love with the old Hollywood glamour era and that is evident when you enter the hotel and its conference venues. We look...

Reviewed 3 weeks ago via mobile

Omg, amazing hotel and rooms. Each door with a different celebrity. Very friendly and helpful staff. I loved the breakfast in the mornings and the all time favorite was the milkshake bar. Yum! Great seating area outside to enjoy the weather, nice pool area. This place has a little something for everyone.

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Helpful?
Thank Lucio G
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Lucio G, Thank you for the wonderful review! We value your feedback and it is extremely rewarding to hear that we have exceeded your expectations. It is not just the brand that makes this property so awesome its the TEAM that has made your stay with us unforgettable and magical. This review will definitely initiate STAFF motivation and encourage...

New York City, New York
Reviewed 3 weeks ago

The room colors are black, white, and gray with a carpet that had a design of red rose petals scattered on it. It was so unique! The rooms also had pictures of old film stars. The hotel was so modern, elegant, and unique! The breakfast buffet was delicious. There were many restaurants in the area to choose from.

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Helpful?
Thank Tigerlily62
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Tigerlily62, 'Elegant and Unique' - Two words I know best describes us. Your feedback clearly echoes that our TEAM have done a great job in accommodating you on your stay with us. Both from rooms and restaurant perspective. Our TEAM is as committed as ever to provide each GUEST that walks through our doors with a memorable and magnificent...

Pietermaritzburg, South Africa
Reviewed 3 weeks ago via mobile

This was a stay of differences- on one hand some outstanding experiences and on the other some disappointing. Let's start with the pleasant- the welcome was good although the facilities were not explained at all to me. To be fair this could have been due to a group booking in at the time. The rooms are modern, different, but very...

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Helpful?
Thank Brian M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Brian M, Thank you for your review and most importantly for being fair and stating both the unpleasant moments and pleasant once. Let me start off by extending our TEAMs sincerest of apologies for the number of shortfalls experienced during your stay with us. Our forever GUEST focused Front Desk TEAM are outstanding at their Fire & Ice! Welcome,...

Port Elizabeth, South Africa
Reviewed 4 weeks ago via mobile

Always good accommodation and good service. My room was clean and comfortable. Not too many frills and fancies but enough. Lovely bathroom. Good room service and a superb breakfast I felt the price was very fair as all hotel amenities are there

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Helpful?
Thank 365giannad
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear 365giannad, Thank you for the wonderful review. I was delighted to share this with my TEAM and especially the wonderful commendation of our bathroom setup, as most of our GUESTS don't appreciate having the bathroom in the same room as your bedroom. I am thrilled you loved the concept. Your valued feedback really goes a long way and is...

Reviewed 4 weeks ago via mobile

Nice hotel beautiful environment,nice ambience and decor.Everything is nearby shopping are for those who love shopping woolworths is a walking distance.Great breakfast buffet inclusive of healthy foods lots of choices.

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Helpful?
Thank jackline n
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Jackline n, Thank you for the review. Our Executive Chef with his skillful TEAM knows that a good breakfast is a good way to help start most mornings, and that's why they offer such a wide variety of breakfast eats suitable for all diets and GUEST preferences. Our biggest selling point has to be our location, Melrose Arch. So...

Johannesburg, South Africa
Reviewed 4 weeks ago via mobile

Having visited the main restaurant last year, I thoroughly enjoyed their prawn mains with a special Gorgonzola sauce. On this occasion they have changed the dish, so much so we wasted our food. The prawns were tasteless and sauce was without a doubt the worst I have ever tasted. We visited on Monday 20th Feb and I am not sure...

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Helpful?
Thank Seedat
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Seedat, Thank you for the review. I would like to extend my humblest of apologies for the shortfalls you encountered during your dinning experience with us. I acknowledge and take full responsibility for what transpired as my TEAM do have the skill and experience to produce good quality dishes, dishes you are accustomed to when visiting our property. I...

Brest, France
Reviewed 4 weeks ago

This hotel is so charming, it is next to the road in Melrose. The stuff is very friendly and welcoming. The rooms can look a bit cramped. But the decor an just breathtaking. It's easy to go out for dinner as you have a variety of restaurants in Melrose hence why I love it. The outdoor is ideal for summer...

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Helpful?
Thank abigailkope
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear abigailkope, Thank you so much for your very kind words and for sharing your positive feedback of your experience with us. I have already sent this to my TEAM and congratulated them for making such a wonderful impact. People are generally quick to complain however we rarely take the time to acknowledge when the service delivery was outstanding. Therefore...

Barendrecht, The Netherlands
Reviewed 4 weeks ago via mobile

In the safe community of Melrose Arch you can find this modern hotel. Up to date and very nice bedding. Bathroom part of the sleeping area which seems to have become standard for South Africa. Room service great - nicely presented with flower. The African meals are very tasty. Great stay! Breakfast complete. Check out the different milkshakes - the...

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Helpful?
Thank peterww2013
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear peterww2013, We definitely are world famous for our milkshakes. Really mouth watering, and so many flavors to choose from. The TEAM at the Fire & Ice! take great pride in the quality and presentation of the dishes they present to our loyal GUESTS, I am utterly thrilled this was evident with your room service order. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: ₹ 6,026 - ₹ 14,149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#10 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
18 questions
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melbourne
Chesterfield, Missouri, United States
4 months ago
Chesterfield, Missouri, United States

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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request the complimentary romantic turn down service, nice special touch”
 of 5 bubbles muhammeda527, 23 Mar 2017 | Read review
“Music was quick loud on the first floor. Get a room at the end of the hallway. It is more quiet.”
 of 5 bubbles NorthAmericaTravel, 6 Mar 2017 | Read review
“room 551 on the fifth floor with good pool view.”
 of 5 bubbles devonmax123, 3 Feb 2017 | Read review
“Ideally a pool-facing room rather than a traffic-facing one but not if the staff carry on shouting at each other around the pool”
 of 5 bubbles JamesD870, 27 Jan 2017 | Read review
“Hotel transportation is expensive, use Uber.”
 of 5 bubbles asiahand1, 3 Jan 2017 | Read review
5 of 5