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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

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890 Reviews from our TripAdvisor Community

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Showing 800: English reviews
Start your review of Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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Blaricum
Reviewed 1 week ago via mobile

Nice boutique hotel with plenty of F&B facilities. Area is really nice but with developed areas in Joburg comes construction. Was a bit of a disappointment to be wakened by a drilling noise at 7 am on a Saturday morning. Not warned no discount. But anyway, when they are done I would consider coming back.

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Helpful?
Thank g w
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear g w, Thank you for your review following your recent stay at the Protea Hotel Fire & Ice! by Marriott® Melrose Arch. We appreciate that you enjoyed the hotel as well as the various restaurant and bar offerings. As there are many new and upcoming developments in and around the vibrant city of Joburg, we are very excited for...

Reviewed 1 week ago via mobile

These are our last 2 nights in ZA. What a fun hotel to end the trip with! Quirky entry on 2nd floor, milk shake bar, Hollywood motif with pictures of the greats, a staff that is courteous and helpful. Really nice beds and pillows, and the eclectic couches in the lounge area are quite astonishing. Great great great!!

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Helpful?
Thank ZAsb2017
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear ZAsb2017, We could not have had it any other way ourselves. The TEAM at the Fire & Ice! are utterly thrilled to have made your last stay in South Africa a memorable one just before you head back home. We happen to be world famous for our milkshakes, they make the whole Fire & Ice! experience all worth it...

Port Elizabeth, South Africa
Reviewed 1 week ago

Once again excellent service from the front desk personnel. They always make me feel welcomed and special and there's always a surprise waiting for me in the room. The hotel also displays the number of stays in front of the lifts so everyone can see who has had many stays at the hotel. Breakfast is very good and also the...

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Helpful?
Thank ancherienduplessis
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear ancherienduplessis, Its always a pleasure having you stay with us Ancherien. Cheers to another 156 stays with us! See you soon. Regards, Gabrielle Marnewick General Manager Protea Hotel Fire & Ice! by Marriott® Melrose Arch

Oak Island, North Carolina, United States
Reviewed 1 week ago

The location is great; centrally located and near to shopping and restaurants. The property itself is very odd. The bar area has a couple of curtained off alcoves with double wide couch/lounges. Purpose? Not sure. The room did not provide any bathroom privacy (a trend I noticed in all the Protea hotels we stayed in during this trip). The entire...

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Helpful?
Thank genenurse
Gabrielle_Abrahams, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear genenurse, Thank you for taking the time to review your recent stay at the Protea Hotel Fire & Ice!. Whilst it was great that you loved the location of the hotel and its surroundings I am utterly sadden that our forever GUEST focused TEAM members did not show much empathy to what transpired. I would like to extend our...

Reviewed 1 week ago via mobile

I was lucky enough to have won a week end away at the Protea Hotel Fire & Ice last September. Despite the fact that my voucher which was valid for 6 months expired, the hotel staff were exceptionally accommodating. I liaised with Ephia Dikgale who was so professional and got back to me within a day! We had complimentary breakfasts...

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Helpful?
Thank Sohana M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Sohana M, Thank you for the awesome vote of confidence in our forever GUEST focused TEAM! We are truly proud of Ephia for raising the Fire & Ice! flag high, I can assure you that she is really thankful for the mention. This will really get the rest of the STAFF to go the extra mile when dealing with...

Johannesburg, South Africa
Reviewed 1 week ago

Myself and two other fab friends went away for one night in Jozi - and we choose the Fire and Ice! Yay!! It was fantastic - from the moment we arrived to departure, friendly and stylish service! The rooms were also fab!! Try the Milk Shake Bar ... it's wonderful!!!

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Helpful?
Thank SonZD
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear SonZD, Thank you ever so much for your wonderful and truly sincere comments following your recent visit to our Hotel. It is always so rewarding to share such positive sentiments with the TEAM. Our milkshake bar is really a cherry on top when staying at our forever vibrant property. You and your friends are true Fire & Ice! Ambassador's....

Lancaster, Virginia
Reviewed 2 weeks ago

Nice hotel in a convenient location in Melrose Arch. Very walkable area that could be any affluent shopping area in the world. Near may good restaurants like Mayo, which I would recommend. Rooms were very comfortable with large, comfy beds. And internet that works.

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Thank Ernjack1972
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Ernjack1972, Thank you for taking the time to review your recent stay with us. Our establishment boasts with a unique style and is inspired by the old Hollywood glamour making all our GUESTS feel like stars the moment they walk in through our doors. We are well located in the Melrose Arch Precinct which is utterly safe for all...

Cape Town, South Africa
Reviewed 3 weeks ago

stayed here for the first time this weekend. My expectations were surpassed. The rooms are wonderful, definitely enjoyed the breakfast and the service was overall great. But on Saturday night I went to order a latte at the restaurant. It was during dinner and the floor was buzzing. But after I had my coffee no one came to clear my...

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Helpful?
Thank Zakithi M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Zakhithi M, Such beautiful words for a true Fire & Ice! ambassador. Thank you for your review. Rather very disappointing of the treatment you received at the restaurant. You are quite correct in saying that regardless of what you have ordered, all GUESTS should all be attentively paid attention too equally. Having said all that I would like to...

United Kingdom
Reviewed 3 weeks ago via mobile

I've been coming here for many years and this hotel retains its status as a great place to stay. The Melrose Arch area is also a good place to stay - safe, lively and with good choices for eating. Hopefully Marriott will retain the theme of the hotel and not globalise it.

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Helpful?
Thank Drakesy
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Drakesy, Wow! What an awesome review of such kind words. Please be sure to pop by and say Hi the next time you are staying with us, my office is right at the reception area with the big 'Please disturb' sign on the window. It would be great to meet one our Fire & Ice! Ambassadors. If ever Marriot...

Modesto, California
Reviewed 3 weeks ago

I loved the decor and staff! The gated community is safe and the restaurant is delicious! I loved the milkshake bar and the staff throughout the establishment was accomodating and pleasant! I would definitely return! The design of the shower was weird and I didn't like not having face towels, but overall it was a great stay!

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Helpful?
Thank MsKiesha
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear MsKeisha, So grateful that you have taken some of your time to review your stay with us. It is without a doubt that we have thee most perfect location with around the clock security and an array of shops and restaurants. I am happy that you appreciated our 'sexy' and 'quirky' décor. So much goes into maintaining the cleanliness...

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: ₹ 5,895 - ₹ 15,028 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#10 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
18 questions
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melbourne
Chesterfield, Missouri, United States
5 months ago
Chesterfield, Missouri, United States

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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are all confortable”
ancherienduplessis, 11 Apr 2017 | Read review
“We were in 3 and so we asked for a room that was interleading! Fabulous!!!”
SonZD, 10 Apr 2017 | Read review
“Request the complimentary romantic turn down service, nice special touch”
muhammeda527, 23 Mar 2017 | Read review
“Music was quick loud on the first floor. Get a room at the end of the hallway. It is more quiet.”
WorldTravellerSoon, 6 Mar 2017 | Read review
“room 551 on the fifth floor with good pool view.”
devonmax123, 3 Feb 2017 | Read review
5 of 5