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The Hub Boutique Hotel

Traveller (10)
Pool & Beach (3)
Dining (2)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Conference Facilities
Golf Course
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Public Wifi
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Room features
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Centrally Located
Boutique
HOTEL CLASS
154Reviews
18Photos
3Q+A
13Room tips
Traveller rating
  • 59
  • 45
  • 35
  • 7
  • 8
Time of year
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  • English
Popular mentions
My second visit here - this is an excellent boutique hotel – prices are right – accommodation modern and clean – we had a small suite with a kitchenette and lounge area - the breakfast simple but sufficient – staff are on the ball – near the airport – an obvious choice for an
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Response from DaleTucker_za, General Manager at The Hub Boutique Hotel
Responded 3 weeks ago
Thank you so much GDay1044 for your kind words and feedback! We do appreciate and trust you will make it a third time visit with us next time!
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This hotel offers king size bed accommodation in large rooms with full kitchen and lounge area. It was much more than we expected. TV had plenty channels. Staff was very friendly and breakfast was good. There is a swimming pool too for the hot days.
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Response from DaleTucker_za, General Manager at The Hub Boutique Hotel
Responded 8 Nov 2018
Thank you so much KarooOwl for your kind words and rating! We really do appreciate it and trust we will see you again!
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Stayed for 6 nights in October 2018. During the second night of my stay I discovered my kitchen and bathroom area was infested with cockroaches. The next morning I reported this to the on site manager and also showed him a couple of dead cockroaches that I had killed the night
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Response from DaleTucker_za, General Manager at The Hub Boutique Hotel
Responded 8 Nov 2018
Thank you Tobias for your feedback and comments. A meeting was held with Management to enquire as to what transpired during your stay with us. May we firstly apologise for the fact that your complaint was not attended to timeously. The 'male staff member' you originally reported the incident to was not the Manager and he only communicated your complaint to the Manager of the 4th day. May we add that this individual is no longer working for us. The Manager went to the local hardware store and purchased bait traps as well as Cockroach spray and personally sprayed your room while you were out. You reported that you arrived back to your room and found a dead cockroach. This was after he had sprayed. Please note that we do use a reputable pest control company that does monthly sprays for cockroaches and other bugs that are unfortunately part of the hospitality industry, as guests do bring in food and leave open boxes of half eaten pizzas and fast foods in their rooms - which is an attraction to these pests even though a room has been sprayed. We apologise for any inconvenience. The Manager did report to us that with regards to your comment of 'no financial compensation', he did not charge you for 3 days of breakfast as a way of apology. Once again we do apologise for any inconvenience.
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Please give your guests the same treatment. Tea/coffee was not replenished in the room. During breakfast we waited too long to get someone to attend to us. Left without having breakfast on Sunday because no service was offered
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Review collected in partnership with this hotel
Response from DaleTucker_za, General Manager at The Hub Boutique Hotel
Responded 2 Oct 2018
Thank you for your constructive feedback mnyoko266264 We apologise for the inconvenience you experienced - please be advised that our staff are always a step away and ready and willing to attend to all our guests -
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My family and I were to be in Port Elizabeth for Ironman World Championships and we contacted the hotel and reserved 3 rooms for 4 nights. When our plans changed and we were able to arrive a day early, the hotel was very accommodating. We arrived at 11 am and they stored our
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Response from DaleTucker_za, General Manager at The Hub Boutique Hotel
Responded 2 Oct 2018
Thank you so much hphock for your rating and for your kind words! We enjoyed having all of the IM athletes and there was definitely such a lovely vibe at the hotel! We do hope to see you again when next you are in our neck of the woods! Thank you!
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11
Yes, the kitchen in our room/suite was well-equipped
0 votes
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no
0 votes
thank you for your valued enquiry gugumilia, unfortunately our showers are not wheelchair friendly. We apologise for any inconvenience caused. Thank you
0 votes
"Terrible noise every night, everywhere."
"Hotel in quiet neighbourhood. Rooms are all quiet."
"Go for a bigger family / self catering room if you have any luggage at all. Limited wifi in the extension rooms"
"13 has bath and balcony"
"Opt for the rooms facing the main pool above the reception area. These are easily accessible and offer tranquil surroundings."
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PRICE RANGE
US$ 56 - US$ 70 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaEastern CapePort Elizabeth
NUMBER OF ROOMS
27
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