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Sheraton Grand at Wild Horse Pass

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Sheraton Grand at Wild Horse Pass
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1,461 Reviews from our TripAdvisor Community

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Showing 1,446: English reviews
Start your review of Sheraton Grand at Wild Horse Pass
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San Diego, CA
Reviewed 4 days ago NEWvia mobile

Beautiful resort a bit outside of activities distance. Nice staff especially pool men Brian and Cordell. Only negative the Rawhide Center concert was so loud til almost midnight that the beds vibrated and walls shook. Would go again on a weekend when no concerts.

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Helpful?
Thank pcblaw
Poole UK
HOTEL’S FAVOURITE REVIEW
Reviewed 1 February 2017

The lady that checked us in (sorry I cannot remember your name) was fantastic, very friendly, she said hello every time I passed reception and remembered my name, so well done, you're a credit to the hotel. As a Platinum Marriott guest, I am now (once again) a Starwood Platinum guest and we had an upgrade to a lovely suite...

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Helpful?
Thank PointSur
About Hotel's Favourite Review
SHeckathorne, Director of Restaurants and Bars at Sheraton Grand at Wild Horse Pass, responded to this review

Dear Guest, Thank you for your review. Welcome back as a Platinum Member of Starwood. Thank you for your kind words regarding the resort. We are glad you had an opportunity to spend some time relaxing by the pool. We do apologize for your less than stellar experience at the lobby lounge, breakfast and pool for the timeliness and quality...

Dickeyville, Wisconsin
Reviewed 1 week ago

The ground and pool area of this resort are gorgeous! The staff that we had interaction with were very friendly and helpful. The first night we could here the people next door as if they were sitting in the same room with us! Ugh! We thought for sure we were in for a long four days, but luckily, they must...

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Helpful?
2Thank conjoy67
Management response:

Dear Guest, Thank you for sharing your feedback from your recent stay at the Sheraton Grand at Wild Horse Pass. We sincerely appreciate your comments, as it gives us an opportunity to enhance our guest experience. We are happy to hear that you found the staff friendly, and the resort and pool area gorgeous. However, we are disappointed to hear...

Medicine Hat, Canada
Reviewed 1 week ago

I stayed here for 5 days in Sept 2016. My fiance attended a conference on site so I got to enjoy the amenities of the hotel during the day. The pool was amazing, always clean and as this was the low season I was often the only person in it. Very comfortable pool loungers, the Jacuzzi was nice in the...

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Helpful?
Thank Shell1384
SHeckathorne, Manager at Sheraton Grand at Wild Horse Pass, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. We are pleased to hear that you enjoyed so many amenities that our property has to offer. Our serene surroundings truly provide the ideal vacation setting - which it sounds like you thoroughly enjoyed! We look forward to the opportunity to welcome you back to the Sheraton...

Mesa, Arizona
Reviewed 1 week ago

Where to begin. The staff for the most part was great, but the hotel is in bad need of care and attention. They were attempting to do things to the outside, but the rooms are needing more attention than the outside is. The carpets in the halls and rooms all need to be replaced and actually feel dirty and a...

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Helpful?
Thank AJK2007
Management response:

Dear Guest, Your feedback is sincerely appreciated, as provides our team with a tool to improve our level of service. In reading your comments, I’m disappointed to learn that we clearly fell short on our service promise, especially in regards to the condition of your room during your visit. I want to apologize on behalf of the entire resort, as...

North Carolina
Reviewed 1 week ago

I'm generally someone who doesn't give a property 5 stars. However this property is a solid 4 1/2. There really wasn't anything wrong with my stay from the friendliness of the staff to the cleanliness of the rooms and grounds. I was attending a meeting and the food was quite good which is rare. It's has a relaxing vibe to...

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Helpful?
Thank tac2323
SHeckathorne, Manager at Sheraton Grand at Wild Horse Pass, responded to this review

Dear Guest, Thank you for taking the time to provide us with the feedback from your recent stay at the Sheraton Grand at Wild Horse Pass. I am delighted to read that you enjoyed our conference space and dining options. We hope to welcome you again in the future, so that you may fully enjoy our varied on-site amenities. Sincerely,...

Elkhorn, NE
Reviewed 1 week ago via mobile

The rooms and facilities were nice. The service was very mediocre to poor. We chose the "green" option which we thought just meant we'd save laundry and use the same towels/sheets - but I guess it actually means you get NO service. One of the best parts of vacation is having someone make your bed, but you don't get that...

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Helpful?
1Thank annandjason187
Management response:

Dear Guest, We are extremely grateful that you would take the time to share your feedback regarding your last stay with us. We know we greatly disappointed you we and we are truly sorry that the Make a Green Choice program and service deficiencies had such a negative effect on your overall experience. It really is our goal to anticipate...

Reviewed 1 week ago via mobile

My husband and I stayed here for a week. The views of the desert and mountains are gorgeous! The whole place is so peaceful and relaxing. The only reason I didn't give it five stars, was that the ice machine on our floor was broken and even though we told them twice, it remained broken for our entire visit. Despite...

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Helpful?
Thank Suzy C
SHeckathorne, Manager at Sheraton Grand at Wild Horse Pass, responded to this review

Dear Guest, We are incredibly thankful that you would take the time to share your feedback regarding your recent stay with us. We sincerely apologize that the ice machine was not functioning during your stay, as this certainly does not align with the level of quality amenities we aim to offer each guest. Your review allows us to better our...

Tallinn, Estonia
Reviewed 2 weeks ago

Spent here few days during company event and this property had its pros and cons, but overall its not worth money. If you factor all costs you would see that its cost huge premium. Pros: * Nice golf track and artificial lake * Water park and great gym Cons: * Everything is overpriced - for example breakfast, that many 3...

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Helpful?
Thank KonstantinRoot
Management response:

Dear Guest, Thank you for taking the time to provide us with the feedback from your recent stay. I am delighted to read that you enjoyed our pool area and fitness center. Please accept my sincerest apology for the condition of your room. We hope to welcome you again in the future, and provide you with an amazing experience. Sincerely,...

Boston, Massachusetts
Reviewed 2 weeks ago

Gorgeous property, friendly staff, beautiful views, 24 hour gym and a super comfortable room. Ample meeting spaces for conferences, plenty of indoor and outdoor seating and good food at the bar, coffee counter and restaurant.

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Helpful?
Thank SunfireMB
SHeckathorne, Public Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review

Dear Guest, Thank you for sharing such a glowing review about your recent stay. We are so pleased to hear that you enjoyed your time at the Sheraton Grand at Wild Horse Pass and utilized many of our on-site amenities. Our team enjoyed the opportunity to serve you and look forward to welcoming you back to our beautiful oasis in...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more   less 

Additional Information about Sheraton Grand at Wild Horse Pass

Address: 5594 W Wildhorse Pass Blvd, Gila River Indian Community, Chandler, AZ 85226-5400 (Formerly Sheraton Wild Horse Pass Resort & Spa)
Region: United States > Arizona > Central Arizona > Chandler
Price Range: ₹ 9,935 - ₹ 29,608 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand at Wild Horse Pass 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Sheraton Wild Horse Pass Hotel Chandler
Sheraton Chandler
Chandler Sheraton
Sheraton Wild Horse Pass Resort And Spa
Hotel Style:
#4 Romantic Hotel in Chandler
#6 Business Hotel in Chandler
#8 Family Hotel in Chandler
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand at Wild Horse Pass staff and other travellers.
19 questions
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3 months ago
Fort Yates, North Dakota
2 months ago
Phoenix
4 months ago

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Questions? Get answers from Sheraton Grand at Wild Horse Pass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one facing west over the desert and towards the mountains”
 of 5 bubbles DannyNM, 28 Feb 2017 | Read review
“Ask for a room close to main lobby. Hallways are long and winding”
 of 5 bubbles magepakaren, 15 Feb 2017 | Read review
“All rooms that have been assigned to me have been exceptional”
 of 5 bubbles , 14 Feb 2017 | Read review
“Starwood members get preferred guest rooms with the prettiest views.”
 of 5 bubbles lawyer151, 14 Feb 2017 | Read review
“Great views of desert from most rooms”
 of 5 bubbles RhettL905, 4 Feb 2017 | Read review
5 of 5