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All reviewsfull size refrigeratorbreakfast barnew carpetone nightoffice chairkitchen areatwo storybed was comfortableawesome staythe staff was friendly and helpfulstay at this hotel againother hotels in the arearoom keyeach morningwould definitely stay here againthe room was nicehot breakfast
This "hotel" is amazingly horrible. I wish I could leave -5 instead of a one.
The fact that it is older isn't the issue, with one huge exception. All the beds, rollaway,etc. are obviously ancient.
Uncomfortable is an understatement.
Electric outlets non functioning, showers and...More
Response from TMM35, Manager at MainStay Suites Casa GrandeResponded 24 November 2017
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your comments with my staff to ensure we handle these types of situations differently in the future.
Again, thank you for your time...More
We stayed here for 3 nights while visiting my mother. After researching other hotels in the area we concluded that they were all pretty much on par. There are trade offs to be made (pool or kitchen area, etc.), but in terms of room quality,...More
Thank Bob H
Response from TMM35, Manager at MainStay Suites Casa GrandeResponded 2 October 2017
Thank you for your TripAdvisor review. We are glad you enjoyed your stay with us. I would like to analogize about your room not getting done I will follow up with House keeping to make sure that don't happen anymore. We hope to serve you...More
Clean and friendly atmosphere. They include a hot breakfast and you can't beat the prices. There is no elevator but it is only a two story hotel so that isn't so bad. Only three pillows so if you want more, requiest them. Microwave, refrigerator in...More
Response from TMM35, General Manager at MainStay Suites Casa GrandeResponded 28 August 2017
Thank you for the great review . We appreciate the kind words and hope to have an opportunity to serve you again in the future.
We have stayed here many times while going to stockcar races at the Pinal Fairgrounds. Something here has changed and it is not good. First I noticed that the hallways and room smelled bad. The place is in dire need of fixing/cleaning up. The drapes...More
Response from TMM35, Manager at MainStay Suites Casa GrandeResponded 30 May 2017
Thank you for taking the time to reach out to us. We apologize to hear that you were not satisfied with your stat due condition of the amenities at that time. This is certainly not the kind of experience we would like for our valued...More
We traveled as a family and reserved two rooms. They put us at extreme opposite wings of the building, not convenient. Also the carpets looked like they had not been vacuumed in either room, there was hair and scum in the corners of the bathroom...More