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Totem Hotel & Suites

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137 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Reviewed 17 August 2016 via mobile

Adequate, but tired looking room. Valdez is a pretty run down town. This lodging seems to look about as good as anything here. Beautiful mountains in the distance with glaciers. Room did have a tv And kitchenette. Bed somewhat stiff. Couch with holes in it. Bathroom was clean. Water was hot

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Helpful?
Thank PharmIDGirl
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Pharmidgirl, Thank you for visiting The Totem Inn and Suites and for taking the time to post your review. We are sorry to hear that your room did not meet your expectations. We appreciate you sharing your honest feedback and I will be sure to share your comments with our team. We are currently implementing upgrades to our property...

Reviewed 16 August 2016

Fascinating gift shop,and lobby, with a large selection of reasonably priced souvenirs. . The location was convenient to harbor. Older hotel and accomodations. Staff was friendly and helpful. Restaurant is really good, but can get crowded when bus tours arrive (although there's a separate room often used for that crowd)

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Helpful?
Thank Linda F
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Linda, Thank you for taking the time to review your stay with us. I am happy to hear you were pleased with your entire stay, including the interaction you experienced with our staff! I will be sure to share your positive feedback with my entire team. We hope to welcome you back as our guest soon! Warm Regards, Christian

Reviewed 14 August 2016 via mobile

Great staff, fantastic pet room, and perfect location. We've always camped at near by rv parks on our summer fishing trips but not this year, this year we enjoyed our stay with the Totem Inn with our furry friend.

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Helpful?
Thank Chase T
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Chase, I am so thankful to hear you enjoyed your recent stay with us while in Valdez. I'm also glad to hear you took advantage of our welcoming pet policy! Thank you for your kind words and positive feedback, It is much appreciated! Please feel free to contact us for all of your travel needs, Christian

Orlando, Florida
Reviewed 11 August 2016 via mobile

Good location for walking the marina area. The hotel was adequate. We arrived early evening and our room type was no longer available. Got upgraded to a suite, but that only meant I had my own bedroom. As with most places in Alaska, it was expensive, but clean as best as possible for being very old. Staff was nice and...

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Helpful?
Thank Marsha E
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Thank you for visiting the Totem Inn and Suites and for sharing your complimentary review! We are very happy that you enjoyed your visit, the location of our property and offerings. I will be sure to pass on your note to our entire team. Please be sure to reach out to us directly for your future reservation needs. Thank you...

Mill Valley, California
Reviewed 9 August 2016

We rolled in to Valdez after driving in from Chitina after 4 days in McCarthy. We had booked a one-bedroom plus living room/kitchenette suite and were looking forward to having a washer-dryer in the unit. This was a huge plus! Was able to do three loads (the capacity is not huge -- but the washer worked GREAT) and have everything...

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Helpful?
Thank Linda B
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Linda, Thank you so much for taking the time to leave us such an outstanding review! It is always great to hear such positive feedback from our guests. I am so glad that you enjoyed your stay with us. I hope you had a safe trip home and we look forward to welcoming you back soon! All the best,...

Colorado Springs, Colorado, United States
Reviewed 9 August 2016 via mobile

Stayed 3 nights in a Chugach Suite. W/D in unit was great to have. Kitchen is decent--should provide basic spices such as salt/pepper and paper towels would be nice. Also more than 1 4-cup coffee packet per day. Kitchen towels were not changed daily and the one time they were, the dish cloth left was actually a bath wash cloth....

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Helpful?
Thank PABS719
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear PABS719, Thank you for choosing The Totem Inn and Suites. I am sorry to hear that noise was an issue during your stay. This is definitely not the norm for us as you can see through the various wonderful reviews that are shared on our page. I hope that with the help of our management team, the rest of...

Honolulu, Hawaii
Reviewed 8 August 2016 via mobile

The Totem was the only hotel available when I made a July reservation two months before coming. It was clean and our room was adequate, but the high price drops the rating. I know Alaska is " make hay when the sun shines", so the sun was definitely shining. No elevator to floor two; no black out shade, dumpy roadhouse...

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Helpful?
Thank Ted W
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Ted, I am thankful to hear your room was clean and comfortable. Please accept our most sincere apologies for the disappointment the price of the room has caused you. I'd like to suggest on your next visit to Valdez, that you take advantage of the upgrade available into our Chugach suites. I think you will be pleasantly surprised with...

Kirkwood, Missouri
Reviewed 5 August 2016

Room was better than expected with 2 queen beds, a microwave, a small refrigerator, desk and room to spread luggage out. Room was clean and bathroom was bright and clean and included nice soap and shampoo. Location is close to all activities around Valdez and the views looking right out of windows was great.

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Helpful?
Thank 22galer
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you for visiting the Totem Inn and Suites and for sharing your kind review on TripAdvisor. We appreciate your kind remarks about our 2 queen guestroom, the amenities of our property and most of all our service. It is awesome to hear that our staff efforts have not gone unnoticed. I will be sure to share your...

Houston, Texas
Reviewed 29 July 2016

Stayed two nights in a 1-bedroom suite. The hotel has regular hotel rooms and suites. Check the price differential -- the suite comes with included washer/dryer and more room to spread out. The included Wi-Fi was very weak. It worked enough for e-mails, but it was not strong enough for photo uploads. This hotel is located in walking distance to...

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Helpful?
Thank Pam T
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

We are grateful to hear you had a wonderful experience and that you enjoyed the luxurious surroundings. We are honored by your recommendation and we look forward to welcoming you back again soon! Thank you again, Christian

Lake Elsinore, California
Reviewed 29 July 2016

What a nice surprise. Room to stretch out. We stayed on the second floor of the suites building. Nice full kitchen, living room, separate bedroom. And nice size bathroom. Best feature washer and dryer in the suite. We did our laundry while we watched tv and relaxed. Close to everything, habor etc. we had requested a room not near restaurant,...

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Helpful?
Thank daisyCalifornia
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear DaisyCalifornia, It is great to hear that you had a memorable stay with us and thank you for praising the amenities in your suite. We invest a lot of time and effort to train our team to ensure the highest level of personalized service. We have dedicated our time to properly training our housekeeping staff to ensure our guest's...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
A wonderful hotel and suites combination, located 1 block from the harbor and Prince William Sound with the best breakfast in town! We look forward to your visit with us! ... more   less 

Additional Information about Totem Hotel & Suites

Address: 144 E. Egan Dr., Box 648, Valdez, AK 99686
Region: United States > Alaska > Valdez
Price Range: ₹ 4,764 - ₹ 13,613 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Totem Hotel & Suites 2.5*
Number of rooms: 50
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Also Known As:
Totem Hotel Valdez
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Questions & Answers

Here's what travellers have asked, with answers from Totem Hotel & Suites staff and other travellers.
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Questions? Get answers from Totem Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The cabins may be quieter than the rooms.”
 of 5 bubbles Zoomie70, 1 Oct 2016 | Read review
“Pick the cabin!!!”
 of 5 bubbles donnay115, 21 Sep 2016 | Read review
“Get a room in the Chugach Building”
 of 5 bubbles alanmary16, 21 Sep 2016 | Read review
“Go to the Best Western.”
 of 5 bubbles 33NickG, 9 Sep 2016 | Read review
“No elevator in the suites unit. If you are traveling with a ton of stuff and don't want to lug it, ask for a 1st floor suite.”
 of 5 bubbles O5988QDlindab, 9 Aug 2016 | Read review
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