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All reviewshistoric hotelsingle roomfirst floorfree wifibed was comfortablemiddle of townreception arearoom was largea great stayold schoolrooms are cleanthe main streetcouple of nightscentral locationbit datedcaroline bayexcellent location
Unfortunately we stayed at this hotel for 3 nights on a trip around New Zealand. We knew it was a 3 star hotel so didn’t expect The Ritz but this hotel is worse than some no star budget hotels we have stayed in. We were...More
1 Thank Sandra H
Response from wiredfrog, Owner at Grosvenor HotelResponded 3 March 2017
Greetings Sandra H
The Grosvenor has nothing against you. For the record, I wrote here not to reply to your review but don't you think it's important for readers to get both sides of the story? Of course, we can take criticism but whether it...More
My husband and I stayed for one night on our tour of the South Island.
We pulled up to ask about car parking and it was sorted in a moment.
Incredibly friendly staff.
They explained there was a double booking but not a problem as...More
1 Thank Donna-Marie L
Response from wiredfrog, Owner at Grosvenor HotelResponded 28 February 2017
Greetings Donna-Marie L
Thank you wholeheartedly for your good sense of humour, your positivity and seeing joy in all situations. Wouldn't it be nice if all guests are as nice and as humane as you folks are?
The room that you referred to happened to...More
After booking a late check in and muddling up my dates- the day I booked for was actually incorrect. The staff here were AMAZING, they got out of bed (4am!!) and found us a room with no hassle at all. The room was recently renovated...More
1 Thank Zoe S
Response from wiredfrog, Owner at Grosvenor HotelResponded 24 February 2017
Greetings Zoe S
Hospitality is what we do.
We are glad that we can have your stay enjoyable and memorable.
It's our pleasure to make your day!
Ping LIM (The Proprietor)
Lots of history to the hotel and we had a fun and comfortable stay. Room we had was nice (felt like student digs - no bad thing!) and staff were friendly. Lift was a blast from the past - manual sliding doors and grills!
Response from wiredfrog, Owner at Grosvenor HotelResponded 17 February 2017
Thank you for taking the time to write a review.
We appreciate your positivity. Definitely a fresh change for us.
Safe travel and we send positive vibe to you.
Ping LIM (The Proprietor)
55 years ago I was a regular at the Grosvenor. I think I just made my last visit.
We were looking for somewhere to stay a couple of nights in Timaru. We chose the Grosvenor at about $95 a night.
A friendly greeting on arrival....More
Thank keith g
Response from wiredfrog, Owner at Grosvenor HotelResponded 15 February 2017
Everyone is entitled to their own opinions.
We only informed you what's been graded by New Zealand's authorised Qualmark. The 3 star is not given by us but graded by authorised professionals.
By the way, I'm sorry to inform you also that when...More