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Victoria Sapa Resort and Spa

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#8 of 67 Hotels in Sapa
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Victoria Sapa Resort and Spa
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1,139 Reviews from our TripAdvisor Community

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Showing 838: English reviews
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Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

I recently stayed at the Victoria Sapa hotel with a family of four. From the moment of arrival it was a disaster, not being able to check into the hotel until very late and the hot water repeatedly not working meant that this overpriced hotel accommodation, tours and service was very poor. Our children had to go to bed without...

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Helpful?
Thank sebgtravel
Rochester, New York, United States
Reviewed 4 days ago NEW

I have stayed here twice. It is very nice. The area has become very touristy, but is worth visiting. There are newer hotels being built, this was the original luxury hotel in the area. The front desk service seemed to be lacking a bit, it's a small country town where there probably needs to be a great deal of training...

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Thank Jim K
Reviewed 5 days ago NEW

I stayed here for 4 days, in the first 2 days the weather was not so good, so we just stayed in the hotel, but it was pleasant. The staff was so nice and helpful. The restaurant served quite good food and I love the breakfast, worth the money. So recommend if you come to Sapa and want a good...

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1Thank Ha D
Sydney, Australia
Reviewed 1 week ago NEWvia mobile

What an adventure... we went on the overnight Victoria express train up to Sapa. The service on the train was fantastic. My husband and 2 kids shared a cabin and it was really cosy. Everything we needed. The train was quite shakey and jolty however the kids had a ball. The hotel is gorgeous. Upon arrival my youngest daughter fainted...

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1Thank JodJ09
Singapore, Singapore
Reviewed 1 week ago

I stayed with a friend for 3N at the Resort. Arrival was well coordinated - thanks to the efficient reception/ bellboy team. Overall stay was very pleasant and it was a good base to use for our various walks into the hills and valleys. Wifi was a little weak in the rooms though. We tried the spa and chief therapist...

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Helpful?
Thank khkong00
Washington DC, District of Columbia
Reviewed 1 week ago

I had a very lovely stay at the Victoria Sapa. I took the overnight train from Hanoi and went back by the hotel's coach, and both were convenient and clean. The hotel itself was nice and cozy, and the staff were all very professional and helpful. The hotel location is great and it's easy to walk around Sapa town. Good...

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1Thank Shelley S
Wellington, New Zealand
Reviewed 1 week ago

We arrived off the overnight train at 6am so our room wasnt ready. We were offered the spa to take a shower which we did. When we got back to reception they had our room ready for us which was awesome. The room had a patio out to the central garden. Done in a wooden style the rooms are quite...

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Thank Kiwiworldtravellers
Reviewed 1 week ago

There is a famous restaurant there in the hotel, worth to try. Shuttle bus is available from the hotel to the Lao Cai train station, it is about USD20 per head. There was 2 pairs of slippers available in the room, but I didn't use them because they looked dirty.

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Thank Patty C
Ho Chi Minh City, Vietnam
Reviewed 2 weeks ago via mobile

Tried to book. Difficult to deal with and overpriced. Didn't end up staying there. Not sure they understand that they are not the only "good" hotel in Sapa anymore. There are many beautiful hotels popping up in Sapa. Wise to check all the options first.

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Helpful?
Thank Mel S
VictoriaSapaTeam, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear MelR1201, Thank you for your kind interest in staying at our resort and taking the time to bring to our attention the problem you encountered during the reservation. It is with sincere regret to read that we could not meet your expected budget and would like to sincerely apologise for any inconvenience this may have caused. We have every...

Reviewed 2 weeks ago

We came here as a family in 2006 and again in 2016. It is still as beautiful as it was but a little older and more tired. The staff are friendly and great, and the hotel is still clean. The food is excellent and the new Greek executive chef is always helpful. Love the bakery for breakfast. Love it.

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Helpful?
Thank Pamela L

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. In December 2015 the Luxury Victoria Coach will be launched from Hanoi to Laocai with 6 trips/week. ... more   less 

Additional Information about Victoria Sapa Resort and Spa

Address: Xuan Vien Street, Sapa 84, Vietnam
Region: Vietnam > Lao Cai Province > Sapa
Price Range: ₹ 6,218 - ₹ 13,020 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel
Hotel Style:
#3 Luxury Hotel in Sapa
#4 Romantic Hotel in Sapa
#5 Spa Hotel in Sapa
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Questions & Answers

Here's what travellers have asked, with answers from Victoria Sapa Resort and Spa staff and other travellers.
13 questions
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Questions? Get answers from Victoria Sapa Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the second or third floor have nicer view I think”
717had, 19 Apr 2017 | Read review
“Request for the rooms NOT facing the construction”
khkong00, 17 Apr 2017 | Read review
“quiet floor”
pattyc940, 13 Apr 2017 | Read review
“Rooms facing the garden should be much more quiet”
  • View from 3rd floor
allesaufachtung, 6 Apr 2017 | Read review
“Recommend to select the higher floor”
TOMHANMR, 15 Mar 2017 | Read review
5 of 5