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The Astor Hotel, A Luxury Collection Hotel

Traveller (499)
Room & Suite (133)
Dining (10)
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About
  • Excellent53%
  • Very good35%
  • Average8%
  • Poor3%
  • Terrible1%
Certificate of Excellence
The Astor Hotel, a Luxury Collection Hotel, Tianjin, a central feature of the regeneration of Tianjin's historic centre, the heritage gem evokes the romance of a bygone era with all the contemporary luxuries of a world-class hotel. The Hotel overlooks the Hai River in the heart of the Heping financial district. Hotel features 152 elegantly appointed rooms and suites in both classic Victorian style and more contemporary elegance. All rooms are equipped with 42-inch LCD TVs, CD/mp3 sound stations, Lavazza Capsule coffee machine and high-speed Internet access. Hotel features five exciting dining and wining venues. ShuiAn serves an authentic Cantonese and local cuisines, while Cafe Majestic is an all-day-dining restaurant with 24-hour A-la-Carte menu. For the extraordinary European cuisine, head to 1863 Bistro & Terrace which has more than one hundred year culinary tradition. The Victorian Lounge offers a wide range of beverages and British High Tea. The Award-winning British Gentleman bar - O'Hara Bar is famous for single malt whisky, selected wines, feature cocktails and live jazz show. A total of 730 sqm of conference and meeting space includes the Buckingham Ballroom with a fine domed ceiling, and the Windsor Multi-Function Rooms. Over 700 square meters of space is dedicated to the hotel's own museum, a testament to The Astor Hotel's long heritage and pivotal role in Tianjin's development. The nearby pier, which is owned by the hotel, will be used as a jump-off point for river cruises. As a Luxury Collection Hotel, The Astor Hotel Tianjin provides a range of signature services, including 'Luggage Liaison', a suite of travel services including luggage storage and unpacking/packing services upon request, and 'News Paper Direct', a print-on-demand service for over 520 newspapers.
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Property amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Fitness Centre with Gym / Workout Room
Wheelchair Access
Restaurant
Bar/Lounge
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Room features
Non-Smoking Rooms
Family Rooms
Suites
Air Conditioning
Accessible rooms
Minibar
Smoking rooms available
Good to know
HOTEL STYLE
Historic Hotel
Park View
HOTEL CLASS
Reviews(160)
Traveller rating
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Amberchina
Chengdu, China
258
Reviewed 1 week agovia mobile
I went Tianjin for a business and I was staying in Shangri La hotel, near the river then I heard about the Astor hotel which has historical museum. It’s not really far from the Shangri La, after finished my meeting, I visited there by walk, It takes about only 15 minuets, the Hotel has two buildings Old & New, But I entered from the old door which established in 1863, inside there is an Old lobby that makes you feel that you are in 18th century, the management of the hotel still kept the Old antiques such as hanged telephone, piano, Almirahs etc. & the most interesting things I enjoyed oldest Otis elevator which is still in the normal operation, in old lobby I met an handsome Indian guy his name is Chenwen, ( Navneet ) he helped me to show the entire hotel & shared the history of the hotel,I was amazed by his knowledge. I strongly recommend to those are traveling to Tianjin please do not miss this historical place !
Thank Amberchina
TheTouringTony
Oklahoma City, Oklahoma
3335
Reviewed 16 Aug 2018
This hotel has its goods and bads but overall I was more than pleased . The OLD part is really that, OLD, but its also kinda neat. I would say If you want LUX, then stay in the NEW part as it really is LUX! I tried 3 rooms, and I have to say the staff is very accommodating! Hotel has a museum and lots of old furnishings..
Thank TheTouringTony
Response from The Astor Hotel... T, 经理 at The Astor Hotel, A Luxury Collection Hotel
Responded 2 Sep 2018
Dear Valued Guest, Thank you very much for staying at The Astor Hotel Tianjin and sharing your experience. We are delighted that you had an enjoyable stay with us. Thank you again for your valuable feedback and we look forward to welcome you back in the not too distant future, let us be your guide.
MdMontaigne
California
11881
Reviewed 18 Jul 2018
We chose to stay at this hotel due its historic significant. Big mistake: the sheets, towels are not even clean (not white), the wall papers are coming down in the bathroom, the smell in the bathroom is horrifying (I believe due to the pipe design). It's not a clean hotel to stay.

This hotel is poorly managed and it can not complete with a professionally managed hotel. Chose another hotel if you would enjoy luxury and tidiness of a hotel.
Thank MdMontaigne
Response from The Astor Hotel... T, 经理 at The Astor Hotel, A Luxury Collection Hotel
Responded 19 Jul 2018
Greetings Guest, Greetings from Tianjin! Thank you for staying with us and for you valuable feedback! However, it is regrettable to hear that for safe that have given you a less than satisfactory impression, Please accept our apologies and also please be assured that we are focused on continuous improvement of our guest experiences and this cannot be achieved without honest feedback such as yours. Thank you again for your valuable feedback and we look forward to welcome you back in the not too distant future. Life is a collection of experience, let us be your guide.
Nikki S
Beijing, China
2422
Reviewed 4 Apr 2018
This was one of the better hotel rooms I've ever stayed in. I had all the amenities I could ever need, the bathroom was spacious, the bed was comfortable, the internet was fast and free, and the breakfast (included) was delicious! I also had a nice view of the park garden across the street, which was likely better than the river view.
About the staff: I was treated like a valued guest from the moment I checked in until after I checked out. The staff went above and beyond and were able to help me with anything that I needed. I also received a free ticket to the museum, which was a pleasant surprise.

The only things I can complain about are pretty trivial but here goes: It was a bit noisy in the room above me and in the hall. I could hear every single footstep above and some conversations out in the hall; so if that's something that bothers you, you might want to look elsewhere. One more thing: I used the safe to store my passport and it malfunctioned so I had to call the concierge to send someone to come fix it. Which they did and it was handled very quickly and with a smile, but they might want to be sure those things are kept up-to-date to prevent inconvenience to guests.

All in all, it was a very pleasant experience. I would definitely stay here again.
1 Thank Nikki S
Response from The Astor Hotel... T, 经理 at The Astor Hotel, A Luxury Collection Hotel
Responded 5 Apr 2018
Greetings Guest, Greetings from Tianjin! Thank you for staying with us and for you valuable feedback! It is wonderful to hear that you enjoyed our building and service. As you said, Astor hotel is full of history and stories and it is the only hotel which has its own museum to tell the story of its illustrious history. However, it is regrettable to hear that for safe that have given you a less than satisfactory impression, Please accept our apologies and also please be assured that we are focused on continuous improvement of our guest experiences and this cannot be achieved without honest feedback such as yours. Thank you again for your valuable feedback and we look forward to welcome you back in the not too distant future. Life is a collection of experience, let us be your guide.
Tianjinandjuice
Tianjin, China
141
Reviewed 6 Feb 2018via mobile
The hotel bar is nice but too smoky. It was so smoke filled that I couldn’t talk after the evening. I was surprised that they still allowed so much smoking indoors. The location is close to the Ritz and about a 15 minute walk to shopping but otherwise not close to much else. Grand architecture and decor. It has a classical style that’s nice but dark.
1 Thank Tianjinandjuice
Response from The Astor Hotel... T, 经理 at The Astor Hotel, A Luxury Collection Hotel
Responded 10 Feb 2018
Greetings Guest, Firstly thank you very much for taking the time to share your comments on TripAdvisor which is appreciated. We are delighted about the nice words about our building and location. As you said, the smoking problem I already pass this to relevant departments. However, it is regrettable to hear that for service that have given you a less than satisfactory impression, Please accept our apologies and also please be assured that we are focused on continuous improvement of our guest experiences and this cannot be achieved without honest feedback such as yours. Thank you again for your valuable feedback and we look forward to welcome you back in the not too distant future. Life is a collection of experience, let us be your guide.
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Room Tips
"Don't stay in this hotel."
MdMontaigne
18 Jul 2018
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"My room was by the grand staircase that leads to the old lobby. Lots of traffic by that area so try to..."
psush_girl
4 Apr 2018
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"Heritage rooms are a must – especially higher category ones."
redeyetraveller
15 Dec 2017
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"I stay in the old style room , and will try the new style next time. If you stay 2 night .."
LaurentD1971
28 Feb 2017
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PRICE RANGE
US$ 113 - US$ 501 (Based on Average Rates for a Standard Room)
LOCATION
ChinaTianjin RegionTianjin
NUMBER OF ROOMS
152
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