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BEST WESTERN PLUS Landing Hotel

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348 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Juneau, Alaska
Reviewed 2 days ago NEW

Price was a little high, room was large and comfortable but bed sagged badly. The remote didn't work but a replacement was delivered after a while. Both the dining room and bar were unavailable as they were under renovation. Down stairs diner menu was limited but service was adequate.

Review collected in partnership with Best Western
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Helpful?
Thank D5379NMdavidb
Craig, Alaska, United States
Reviewed 2 days ago NEW

The Best Western Landing is an excellent choice for your stay in Ketchikan. From the friendly and helpful staff to the comfy beds and multitude of pillow choices, this is it! It's conveniently located near the ferry terminals.

Review collected in partnership with Best Western
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Helpful?
Thank Sheila J
Olympia, United States
Reviewed 12 December 2016

I stayed at the Best Western Landing Hotel in Ketchikan for work. I was put in the newer addition of the hotel and it was quite nice. Very quiet, slept great. The room was a little warm at night for sleeping and I couldn't figure out the heat, but I just opened the window and let the fresh air in...

Review collected in partnership with Best Western
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Helpful?
Thank V8803HRkatier
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear V8803HRkatier: Thank you for your review. We are happy to hear that you enjoyed your stay with us and had a very restful sleep. We are sorry to hear that you could not figure out the heat and it started out too warm for you. We do hope that your work will bring you back to Ketchikan and we...

Reviewed 7 December 2016

The afternoon/evening front desk, Brian, did not let the shuttle driver know we were waiting at WalMart! We called 3 times!!!! Twice I was informed the shuttle was on the way but when it finally arrived the driver told us the driver wasn't informed!!! The front desk was understaffed as is the cafe/restaurant.

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Helpful?
Thank Kathy T
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear Kathy T: We wish to apologize for the lack of communication between the front desk and the driver. We will be sure to bring this to their attention; so it does not affect another else in the future. We are sorry to hear that the restaurant service did not meet your expectations as well. We will definitely address that...

Bellingham, Washington
Reviewed 1 December 2016

The Best western Landing is like staying at home only better! Staff is warm and caring, amenities plentiful, a great value - I would stay here again and again, Wonderful views of the Tongass Narrows, close proximity to Grocery store and Hospital, easy access in and out. Two restaurant choices, food is very good - good variety as well. If...

Review collected in partnership with Best Western
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Helpful?
Thank Ken T
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear Ken: Thank you for taking the time to write a review of our property. We appreciate all the great things you had to say about us. We are extremely happy to hear that you would return again and again. Sounds like our staff has stepped up and taken care of your needs. We love hearing that! Please remember us...

Sitka
Reviewed 18 October 2016

I stayed in the new wing of the hotel and found the rooms to be very large and very comfortable. The rooms in the older wing are smaller but very comfortable. The furniture in the hotel have all been updated and are nearly new looking. The rooms are very clean and the maid staff is very friendly and helpful. The...

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Helpful?
Thank Hilliard L
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear Hilliard L: We appreciate your review. Thank you for taking the time to do one. We are so happy to hear that you enjoyed the new wing of the hotel. Yes, they are much larger. Thank you for your compliments to our maid staff. They work very hard to meet our cleanliness standards. Glad you had a good stay....

Kent, Washington
Reviewed 18 October 2016

We stayed here for 4 days and it was a good value and nice location. The hotel is in need of some back things such as working A/C.......there is a fan in the closet?! The staff is really nice, Phillip at the front desk remembers your name every day!!!! Franny, I hope that's her name, at the front desk is...

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Helpful?
Thank 1968ChevyDude
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Hello 1968ChevyDude: We are sorry to hear that you felt you needed more than a fan in your room to cool it down. We will have our maintenance department check the value on the heater in the rooms to make sure they are not stuck open. Our weather in Ketchikan does not normally require air conditioning. Thank you for your...

Tacoma, United States
Reviewed 13 October 2016

The room was roomy. That was nice. However, there was no continental breakfast offered. Instead, there is a restaurant at the hotel, but the prices seemed a bit too steep to suite me. When I travel for business I am traveling to make money, not spend it where avoidable to do so. I stayed at hotel ten days. I found...

Review collected in partnership with Best Western
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Helpful?
Thank Rick M
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear Rick M: We are sorry to hear that you feel you need to stay elsewhere on your future trips to Ketchikan. We do offer fruit at the front desk (and Occasionally Danish) as well as coffee. We also have a Grab and Go bag that is available early in the morning before our restaurant opens. The Grab and Go...

California Central Coast
Reviewed 11 October 2016

We spent five nights in the hotel and enjoyed our stay. The hotel is not close to downtown, but there is a shuttle that runs regularly. However, it is directly across the street from the ferry terminal, which was handy for us (coming from Prince Rupert and going to Haines). The hotel has a small attractive lobby that serves coffee...

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Helpful?
Thank PalmSpringsVisitors
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear PalmSpringsVisitors: Thank you for your review. We are so happy to hear that you enjoyed your stay with us and that you will choose our hotel again for your stay when in Ketchikan. We apologize for the ripple in the carpet. We are working on getting any rooms with this problem fixed. It is nice to hear that our...

Miami, Florida
Reviewed 4 October 2016 via mobile

I recently stayed at this hotel while visiting a friend who is working in Ketchikan. The hotel was very clean, the staff was extremely friendly and helpful. The shuttle is very convenient and pretty much can take you to all the places one needs to get to. I will definitely stay again when I return to Ketchikan.

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Helpful?
Thank yeny2114
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review

Dear Yeny2114: My apologies for not responding to your review earlier. We wish to thank you for taking the time to do a review. We are happy to hear you found our staff friendly and helpful and the shuttle service convenient to your needs. It is very nice to hear that you will stay with us again upon your return....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
With 107 rooms and suites, this beautiful hotel is your first stop traveling via Alaska Airlines, Alaska Marine Highway or the Inter Island Ferry. The BEST WESTERN PLUS Landing also houses the two most popular local restaurants in Ketchikan. The extremely busy Landing Restaurant, open from 6am daily serving breakfast all day, lunch and dinner. Jeremiah's the upstairs pub featuring an open kitchen, casual dining, and is open till late. There is a cozy fireplace, full cocktail service, beers on tap and an outside deck overlooking the Tongass Narrows. The well appointed guest rooms and suites offer everything the discerning guest could need. There is high speed internet and complimentary wireless throughout the property, secure parking, a fitness center, business center, guest laundry, courtesy shuttle service and premium cable TV with HBO. ... more   less 

Additional Information about BEST WESTERN PLUS Landing Hotel

Address: 3434 Tongass Ave., Ketchikan, AK 99901
Region: United States > Alaska > Ketchikan
Price Range: ₹ 11,391 - ₹ 17,666 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Landing Hotel 3*
Number of rooms: 107
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Also Known As:
Best Western Ketchikan
Ketchikan Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Landing Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor room a must.”
 of 5 bubbles 250kathyt, 6 Dec 2016 | Read review
“Very popular place to stay make your reservations as soon as you can....”
 of 5 bubbles hilliardl, 18 Oct 2016 | Read review
“Ask for the new section! Rooms are bigger and better”
 of 5 bubbles jh328, 16 Sep 2016 | Read review
“Large Rooms, Comfy Beds”
 of 5 bubbles FinnChick12, 15 Sep 2016 | Read review
“Close to the front desk on the bottom floor as the corridors are long.”
 of 5 bubbles noral526, 25 Aug 2016 | Read review
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