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We arrived via their free shuttle from airport- took a cheap and fast Sansa flight from Nicoya Pennensula to San Jose. The staff greeted us with cocktails and smiles.We walked to nearby Chinese Restraunt for dinner which was actually great.the next day we left so...More
Response from Nmurillo, Director General at Palma Real Hotel & CasinoResponded 16 November 2012
We appreciate your comment at Trip Advisor and our team is really happy because full up your expectations during your visit in Costa Rica. You and your family are more than welcome any time to Barceló Palma Real, We hope to serve you...More
Stayed there one night before catching my plane home. They charged me for 2 nights. I spent 6 months and more money that the 100 dollars I was trying to get a credit on!!!! Carpet was stained and dirty. Had dinner in the dinning room....More
Response from Nmurillo, Director General at Palma Real Hotel & CasinoResponded 9 October 2012
We want to thank you for letting us the opportunity to share all your comments with the management team and we are sorry that our Hotel did not fulfill your expectations.
Director of Barceló Palma Real
The staff at this hotel was very friendly and helpful. The breakfast buffet offered a very good selection. The room was ok and clean but a little small. Might be somewhat overpriced. The free airport shuttle and free local calls along with in-room wifi were...More
Response from Nmurillo, Director General at Palma Real Hotel & CasinoResponded 2 October 2012
Thank you very much for your comment.
We are very happy to hear that your stay with us full your expectations. You are more than welcome any time at your new home in San Jose, Costa Rica.
Our team will be pleased to...More
Don’t trust Barcelo Palma Real in San Jose CR to provide a shuttle from the airport, even though their web site says they offer it. We requested a shuttle pickup via email 27 days before our arrival. Our flight number and arrival time was included...More
2 Thank Mike K
Response from Nmurillo, Director General at Palma Real Hotel & CasinoResponded 26 September 2012
First of all, I want to thank your comments in this forum. Make sure your comments will be taken very seriously and take corrective measures so as not to present again a situation in the future.
I ask forgiveness on the situation presented....More
This is our second time staying at a Barceló hotel chain, and to the most evident degree, Barceló Palma Real in San Jose, Costa Rica represents the Barceló standard of excellence benchmark in every aspect. Adorned with contemporary paintings, and coupled with plants and...More
8 Thank TravellingTroubadour
Response from Nmurillo, Director General at Palma Real Hotel & CasinoResponded 4 August 2012
We have seen your comments on Trip Advisor and we're very happy to hear that you have a good time with us.
We look forward to serving you in the very near future and please let me know ahead of their imminent arrival...More