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Palma Real Hotel & Casino

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331 Reviews from our TripAdvisor Community

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Showing 170: English reviews
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Lake Tahoe (California), California
Reviewed 3 weeks ago

From the minute one the treatment of all the staff is exquisite and personal with all the clients, they take great care of the details. 100% recommendable to be a few days by the Capital. Hotel designed by travelers and for travelers. Spacious and new rooms Free Wifi Excellent location Friendly staff Breathtaking breakfasts Great decor Reasonable prices. I have...

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Helpful?
Thank chad781
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Chad Thank you for selecting us during your visit to San Jose. We are glad you had a great stay and that our services and facilities were up to your expectations. Our hotel is located in Sabana Norte, close to downtown but away from all the noise and busy life of the center. Among our services you will find...

Reviewed 4 weeks ago

Have stayed at this hotel in the past due to the free transportation from the airport to the hotel. This time, the transportation from the airport was wrong and would only allow 1 person and not the 3. Thankful for my friend who lived there to help translate. We ended up taking a cab to the hotel. Prior to leaving...

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Helpful?
Thank Dakeita R
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for your preference and giving us the chance to serve you again. We are sorry to see that there were some problems with your reservations, but are glad that everything worked out fine. We offer free transportation from the airport to the hotel, we recommend to schedule this service in advance with our reservations department, also...

San Antonio, Texas
Reviewed 16 January 2017

Jennifer Zuñiga was so helpful and friendly during our stay. She went out of our way to ensure that we had food that was vegetarian. Her excellent service is the reason we will remember this place. Thank you!

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Helpful?
Thank allatdanz
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for selecting us during your visit to San José. We are glad to see our staff could make the difference and make your stay unforgettable. The satisfaction of our clients is very important to us, we work based on your suggestions and recommendations to offer a better service every day. Among our services our guests can...

Lund, Sweden
Reviewed 20 December 2016 via mobile

Great hotel, we just stayed one night before leaving for our next location, but we liked it. There is a construction site outside so if you want to sleep through out the night make sure to get a room facing another way.

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Helpful?
Thank Linnea K
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear client Thank you for sharing your experience at our hotel here on Tripadvisor. We can see that you had a great stay and that our services and facilities were of your liking. It is of the utmost importance for us to hear of our clients’ stays. We use all the comments and suggestions to help us improve in order...

Buffalo, New York
Reviewed 19 December 2016

The absolute worst hotel I have ever stayed at while traveling. It is a scam and I have never felt so unwelcomed and so uncomfortable at any other place I have stayed it. It was clear that this staff, specifically the night staff did not want us to be staying at this hotel. As we watched other tourists being dropped...

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Helpful?
Thank jmb2142016
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear client We are sorry to see that you didn’t have a pleasant stay at our hotel. All our clients’ comments and suggestions are welcome, we listen to all and work on them to be able to offer a better service every day. Our general manager is aware of all our observations and would like to be in touch with...

Oakland, California
Reviewed 3 December 2016

I booked a one night stay here through Travelocity where the hotel was listed as being located 0.13mi from the airport (it's really over 7km from the airport, which is about 30 minutes in San Jose morning traffic). For an early morning flight, airport proximity was important. After searching for the hotel for an hour (due to Travelocity's inaccurate address...

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Helpful?
Thank secretshannon510
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Client Thank you for giving us the opportunity to serve you during your last visit to San José. We are glad you had a good stay even though you needed a hotel closer to the airport, we will be checking and talking directly to Travelocity to avoid this misunderstanding in the location they are providing. We are located in...

Dalarna
Reviewed 25 November 2016 via mobile

We only stayed the night on our Costa Rica tour and had a very early breakfast. That was nicely fixed and very good too. The room was clean, sober and with comfy wide beds. So I would gladly return. Not much more to be said.....

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Helpful?
Thank LeionMan
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for selecting us during your visit to San José, we are glad to see that everything went well during your stay. Our hotel is located in Sabana Norte, ideal for any travel plan you might have, close to downtown but away from the noise and busy life of the city. Among our services, our clients will...

Frankfurt, Germany
Reviewed 23 November 2016 via mobile

Casino fine,good food,friendly BUT beware of smaller cost items.For drinks I usually got a short pore and was overcharged for a cognac that was just a poor quality brandy.When I asked the barman for a bottle of water he ASKED for €5.I just walked away. If he thought I was very rich of witch I am not people don t...

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Helpful?
Thank David S
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest Thank for selecting us during your visit to San José, we are sorry to see that your experience at our Casino wasn't as expected. Our General Manager is aware of your observations and will be checking our item price list personaly. We would like to point out that our bar staff, charges from our price listings, not whatever...

Reviewed 15 November 2016 via mobile

Only stopped for 1 night before moving on. Nice room and comfy bed. Reception staff were very helpful. Plenty to choose at breakfast. Only negative comment was the Barman ripped me off with my change. I was too tired to make a fuss at the time.

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Helpful?
Thank Cathy W
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Cathy Greetings from Palma Real Hotel and Casino, we are happy to see that you had a good stay at our hotel and that our location and services helped make it this way. Our hotel is located in Sabana Norte, an ideal location for any travel plan you might have. Close to downtown but away from the busy life...

League City, Texas
Reviewed 4 November 2016 via mobile

I only stayed here one night but would gladly have stayed longer. I arrived well ahead of check in and was told no problem, that my room was ready. The gentleman that helped with my baggage was very professional and friendly. The room was very nice, super comfy bed and I loved the bathroom. There is a mini bar with...

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Helpful?
Thank suzybro
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for selecting us during your visit to San Jose, we are happy to see that you had a great stay and that our services, location and facilities were up to your expectations. At our hotel we will always offer the best service to our clients’ all our staff will be alert on our guests needs and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world. ... more   less 

Additional Information about Palma Real Hotel & Casino

Address: AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: ₹ 4,759 - ₹ 6,502 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Hotel Style:
#6 Casino Hotel in San Jose
#22 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Palma Real Hotel & Casino staff and other travellers.
16 questions
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Questions? Get answers from Palma Real Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 4th floor seem more updated.”
 of 5 bubbles Dimerid, 21 Sep 2016 | Read review
“There is currently major construction across the street, but it was not disturbing or problematic at all.”
 of 5 bubbles klw00, 2 Sep 2016 | Read review
“far a way from the casino”
 of 5 bubbles vromeo56, 26 Jul 2016 | Read review
“The rooms on the casino/disco side can be noise in the night”
 of 5 bubbles DiveAcademyBallenaBl, 25 Jun 2016 | Read review
“avoid higher floor - end bedrooms as they have noise from air con fans on roof”
 of 5 bubbles stjean11, 17 May 2016 | Read review
5 of 5