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Taormina Hotel and Casino

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#17 of 85 Hotels in San Jose
Certificate of Excellence
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1 room 2 adults 0 children
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Taormina Hotel and Casino
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341 Reviews from our TripAdvisor Community

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There are newer reviews for Taormina Hotel and Casino
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Showing 317: English reviews
Reviewed 20 July 2016

This hotel would like you to think it's something it is not. Since the redecoration of the lobby and casino, when you walk in you think YEAH, this is great. Unfortunately when you get to your room o the 3rd floor you find out it's still quite tired, I've stayed there 4 times in the last 2 years, phones don't...

Thank Gary F
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Dear Gary, We appreciate you taking the time to share your experience and apologize that you were not satisfied with the condition of the hotel during your stay. Your comments are valued and your suggestions will be considered for improvements in the future. We have new owners and lots of construction and remodeling are being done to the hotel and...

Orange Park, Florida
Reviewed 19 July 2016

I have stayed at the Hotel Taormina many times, and the experience manages to improve each trip! Guy Grand is the excellent Manager of Guest Services, who has unfailingly taken care of all my requests and expectations. I will stay there many more times!

Thank amorganf15
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Dear Guest, Thank you very much for sharing your experience with other travelers. We are happy to hear you found your stay with us pleasant. Look forward to your next visit. Guest Service Manager Guy Grand

Houston, Texas
Reviewed 18 July 2016

I love this place. Guy (one of the managers) made sure everything was to my liking. He responded quickly to my emails, made sure everything was in order on my arrival and frequently checked to make sure I was comfortable and having a good time. He provided some excellent restaurants to try.

Thank Tye W
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Tye, Thank you for your feedback and for taking the time to write about your experience. All of us here at the Taormina are delighted to read that you enjoyed your stay with us. We look forward to your next visit. Pura Vida, Guy Grand Manager Guest Relations

Toronto, Canada
Reviewed 17 July 2016

Comfortable rooms at decent price, great reception with hassle-free check-in and check-out, included breakfast, a nice restaurant, excellent house keeping and Guy Grand are the reasons I keep coming back. Going back again in October and trying to find a hotel to stay is one less thing I have to worry about. I stayed in March 2016 - the hotel...

Thank Easy_trekker2000
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

So happy to hear you enjoyed your stay with us. I will be sure to let the staff know what a great job they are doing. Look forward to your next visit. Pura Vida, Guy

Feeding Hills, Massachusetts
Reviewed 16 July 2016

I've stayed at the Hotel Taromina at least ten times or more in the last four years. Since the new owners took over the hotel a year ago it's even a better place than ever. A modernized hotel with upgraded rooms, centrally located within walking distances to groceries stores, pharmacies, shopping and other cultural experiences. I've been coming to San...

Thank Will D
hotel T, Public Relations Manager at Taormina Hotel and Casino, responded to this review

Thank you for taking the time to write a review of the Taormina Hotel and Casino and we appreciate your comments about how you enjoyed our property and had a great vacation. We hope to see you again in the future on your next visit to Costa Rica.

Toronto, Canada
Reviewed 13 July 2016

I've been to Costa Rica 4 times and each time has included at least one nights stay at the Taormina/Mona Lisa. Before the renovation it was probably the best place to stay in San Jose; after the renovation it definitely is the best place to stay. The place is beautiful, the staff are friendly and the food is great! That...

Thank Baci2004
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

John, So grateful for you taking the time to write a review for the hotel. Glad I was able to help you with the fans to cool off your room. The brand new air conditioning system is being installed right now and will take at least a month. We inherited the old system when buying the hotel and it is...

Springfield, Massachusetts, United States
Reviewed 12 July 2016

Formerly Hotel Mona Lisa, now Taormina Hotel and Casino - same quiet rooms, large bed and TV, full American breakfast included, friendly staff, redone casino. Best value in the city, you'd pay double for similar quality. Guy Grand, the customer service manager, is mentioned here often for good reason. He knows what customer service means and holds the satisfaction of...

Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Thank you so much for the very kind review you wrote for the hotel. Happy to hear you are content with the new ownership and like all the improvements they have made. They are doing a terrific job and have the guest interests at heart. Look forward to your next visit and more beautiful improvement on the way. Pura Vida,...

New York City, New York
Reviewed 11 July 2016

On my very first trip to Costa Rica many years ago I stayed at (what was then) the Mona Lisa Hotel and met Guy Grand, the customer services manager. He was exceedingly helpful in helping me with reservations, and with a few incidental needs like pillows or directions. Since then the hotel has new owners and has been renovated -...

Thank jeff30189
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Jeff, So happy to hear you enjoyed your stay with us and found our staff so helpful. We all love our jobs here and so look forward to being of service to our guests. Look forward to your next visit. Until then stay well and Pura Vida, Guy

Winfield, Kansas
Reviewed 4 July 2016

We had a problem with the room and Guy fixed it, just ask for Guy if you need anything. The staff was great. We loved the casino and bar. Live music on Friday and Sat. night. Cab was always easy to get , be sure to tip the guy out front.

Thank adalesouth
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

So happy to hear we were able to solve your problem fast and to your satisfaction. Hope you can come visit us again soon. Thanks for taking the time to write a review for us. Pura Vida, Guy

Cumming, Georgia
Reviewed 30 June 2016

I had a great stay at Taormina in June 2016. Pablo, front desk and reservations manager, was fabulous in making sure all was good with my room and he was always available. The employees of the hotel were wonderful as well. All of the font desk people were tremendous and always anxious to help, with a smile. They were always...

Thank Joseph7278
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Joseph, Thank you so much for the positive review you posted. Sounds like you had a good time and our staff was doing a good job. we look forward to serving you again soon. Pura Vida, Guy

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
Taormina Hotel and Casino is strategically located in the historic neighborhood of Barrio Amon in San Jose, Costa Rica near the Financial Center of the Capital. It is close to cultural attractions, entertainment, and only 25 minutes away from the Juan Santamaria International Airport. The property features 90 magnificent rooms, distributed in a four story building. We're a very inviting hotel with a distinguished Costa Rican style and a friendly bi-lingual staff. ... more   less 

Additional Information about Taormina Hotel and Casino

Address: Avenida 11 Calle 3 Bis | Barrio Amon, San Jose 10103, Costa Rica (Formerly Hotel Mona Lisa)
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: ₹ 5,749 - ₹ 8,089 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Taormina Hotel and Casino 3.5*
Number of rooms: 87
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Hotel Style:
#3 Casino Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Taormina Hotel and Casino staff and other travellers.
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Questions? Get answers from Taormina Hotel and Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms are quieter away from steet”
 of 5 bubbles L4718WOwilliamm, 13 Feb 2017 | Read review
“Make sure the air conditioning is working before you check in your room.”
 of 5 bubbles glarreur37, 10 Feb 2017 | Read review
“I prefer the 4th floor rooms.”
 of 5 bubbles ODA564, 19 Jan 2017 | Read review
“my room ( 401) overlooked the street which can be loud, but not too bad.”
 of 5 bubbles smijona, 17 Dec 2016 | Read review
“4 th floor quiet”
 of 5 bubbles DavidSaylor, 8 Dec 2016 | Read review
5 of 5