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Taormina Hotel and Casino

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#16 of 84 Hotels in San Jose
Certificate of Excellence
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327 Reviews from our TripAdvisor Community

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There are newer reviews for Taormina Hotel and Casino
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Showing 303: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2016

Taormina is a clean, affordable, conveniently located in Barrio Amon of San Jose. The staff is friendly, helpful and the rooms are spacious. Every time I visit Guy Grand goes out of his way to make my visit enjoyable.

Helpful?
Thank josh7958
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Dear Josh, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next visit. Pura Vida, Guy Grand Guest Relations Manager More 

Farmingdale, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 July 2016

The Taormina hotel is my favorite place to stay in Costa Rica I am amazed at the upgrades each time I go there The rooms,lobby and restaurant get better each time. The main reason for going to the Taormina is Guy Grand the marketing manager. He has helped me on several stays with medical and dental issues. He is always... More 

Helpful?
Thank Jay S
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Jay, It is very kind of you to take the time after every trip to sit down and write a review for us. We so enjoy your stays with us. After all these years of you staying with us we feel like you are part of our family here. Also happy to hear how much you enjoy your new dentist... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2016

They are upgrading their air conditioning system, so as of July 2016 one must use fans in the room. I gave them a 5 anyway as I assume they will fix the AC in the next month. San Jose is at high altitude, so it is not too hot in the evenings anyway, but fans are necessary to keep the... More 

Helpful?
Thank Dan S
hotel T, Public Relations Manager at Taormina Hotel and Casino, responded to this review

We are glad you enjoyed your stay with us at the Taormina Hotel and Casino. The entire central air conditioning for the rooms is currently being upgraded to a brand new system and the project will be completed very soon. We look forward to you staying with us again in the future and thank you for choosing the Taormina Hotel... More 

Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
Reviewed 23 July 2016

The only reason I stay there is Guy Grand, he always provides me with first class service. He always goes above and beyond to insure my stay is good. Guy is the ONLY reason I stay at that hotel. I do travel to San Jose on business regularly and because of Guy I stay there. He always makes it a... More 

Helpful?
Thank Al M
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Al, Thank you so much for the nice review you wrote for us. It's always a pleasure to have you stay with us and we look forward to your next visit. Until then Pura Vida and take care. Guy Grand More 

Riverview, Florida
1 review
Reviewed 21 July 2016

I have stayed here several times during my visits to San Jose , the staff is always courteous and friendly, Guy Grand the manager, is always willing to and very helpful assisting and resolvining with any issue that may arise, Guy is the man to get it taken care of and he's always friendly and with a smile. The hotel... More 

Helpful?
Thank amcjr181
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Dear Guest, We appreciate you taking the time to share your experience with other travelers. Your opinion has enormous value to us and we are proud you chose our hotel to stay at while visiting San Jose. Seeing that you enjoyed your stay with us fills us with joy and happiness. We hope to continue to exceed our customers satisfaction... More 

wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 July 2016

From the Clarion through the Mona Lisa and now the Taormina I have been a guest over the years at this facility. There have been many challenges that I have endured, and certainly many highs, but I have always come back to the hotel. There is one reason that stands out among all the ups and downs one can expect... More 

Helpful?
Thank wisconsinwarren
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Warren, Thank you very much for taking the time to write a review. Your comments are very important to us. We are very delighted to read that you enjoyed your stay with us and we were able to meet all of your guests needs. Medical tourism is very big in Costa Rica and we are happy you have chosen our... More 

1 review
Reviewed 20 July 2016

This hotel would like you to think it's something it is not. Since the redecoration of the lobby and casino, when you walk in you think YEAH, this is great. Unfortunately when you get to your room o the 3rd floor you find out it's still quite tired, I've stayed there 4 times in the last 2 years, phones don't... More 

Helpful?
Thank Gary F
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Dear Gary, We appreciate you taking the time to share your experience and apologize that you were not satisfied with the condition of the hotel during your stay. Your comments are valued and your suggestions will be considered for improvements in the future. We have new owners and lots of construction and remodeling are being done to the hotel and... More 

Orange Park, Florida
Level Contributor
5 reviews
3 hotel reviews
Reviewed 19 July 2016

I have stayed at the Hotel Taormina many times, and the experience manages to improve each trip! Guy Grand is the excellent Manager of Guest Services, who has unfailingly taken care of all my requests and expectations. I will stay there many more times!

Helpful?
Thank amorganf15
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Dear Guest, Thank you very much for sharing your experience with other travelers. We are happy to hear you found your stay with us pleasant. Look forward to your next visit. Guest Service Manager Guy Grand More 

Houston, Texas
2 reviews
Reviewed 18 July 2016

I love this place. Guy (one of the managers) made sure everything was to my liking. He responded quickly to my emails, made sure everything was in order on my arrival and frequently checked to make sure I was comfortable and having a good time. He provided some excellent restaurants to try.

Helpful?
Thank Tye W
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Tye, Thank you for your feedback and for taking the time to write about your experience. All of us here at the Taormina are delighted to read that you enjoyed your stay with us. We look forward to your next visit. Pura Vida, Guy Grand Manager Guest Relations More 

Toronto, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2016

Comfortable rooms at decent price, great reception with hassle-free check-in and check-out, included breakfast, a nice restaurant, excellent house keeping and Guy Grand are the reasons I keep coming back. Going back again in October and trying to find a hotel to stay is one less thing I have to worry about. I stayed in March 2016 - the hotel... More 

Helpful?
Thank Easy_trekker2000
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

So happy to hear you enjoyed your stay with us. I will be sure to let the staff know what a great job they are doing. Look forward to your next visit. Pura Vida, Guy More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
Taormina Hotel and Casino is strategically located in the historic neighborhood of Barrio Amon in San Jose, Costa Rica near the Financial Center of the Capital. It is close to cultural attractions, entertainment, and only 25 minutes away from the Juan Santamaria International Airport. The property features 90 magnificent rooms, distributed in a four story building. We're a very inviting hotel with a distinguished Costa Rican style and a friendly bi-lingual staff. ... more   less 

Additional Information about Taormina Hotel and Casino

Address: Avenida 11 Calle 3 Bis | Barrio Amon, San Jose 10103, Costa Rica (Formerly Hotel Mona Lisa)
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: ₹ 3,830 - ₹ 6,976 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Taormina Hotel and Casino 3.5*
Number of rooms: 87
Reservation Options:
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Hotel Style:
#2 Casino Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Taormina Hotel and Casino staff and other travellers.
10 questions
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Illinois
Columbus, Ohio
5 months ago
Bethel, Connecticut
6 months ago
over a year ago

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Questions? Get answers from Taormina Hotel and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Remodeled rooms are the best”
  • Hotel Room (Remodeled)
 of 5 bubbles 371lionelj, 30 Nov 2016 | Read review
“Only good upgrade was the breakfast buffet. Eggs, bacon, toast etc., included in the price.”
 of 5 bubbles 261ferdinandc, 8 Nov 2016 | Read review
“Higher floor rooms have great views.”
 of 5 bubbles CaptainCG, 3 Nov 2016 | Read review
“North side rooms are quieter.”
 of 5 bubbles , 14 Oct 2016 | Read review
“Quiet rooms in the back of the hotel.”
 of 5 bubbles paul9939, 5 Oct 2016 | Read review
5 of 5
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