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Cocoon Hotel

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Cocoon Hotel
Cocoon Hotel
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482 Reviews from our TripAdvisor Community

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Showing 206: English reviews
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Reviewed 4 days ago NEWvia mobile

It was a pleasant experience and very friendly environment in Cocoon . During check in time Cocoon staff Lalit helped us lot to make us comfortable during four day stay. I wish all Cocoon staff all the best to continue this type of service forever. Regards!!! Suraj

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Helpful?
Thank Suraj M
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Suraj, It was a big pleasure to welcome you and take good care of you. We thank you very much for this nice review and we hope to see you as soon as possible. Thank you.

Reviewed 1 week ago

Overall, room was clean and all faculties were available. However, for the money we paid, the comfort level could be a bit higher. Airport shuttle picked ups up right at 2AM from airport and we paid $35 for that. Hotel staff super friendly and breakfast was local-styled. Though we only got to sleep there for a few hours, I would...

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Helpful?
Thank Dori_Yn
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Dori, Thank you for taking your personal time to share your thoughts about Cocoon hotel on this TripAdvisorforum. Thank you for your compliments, thank you for your feedbacks which are very important for us. We hope to see you again. Thank you.

Reviewed 1 week ago via mobile

Excellent hotel in the center of san jose, close to all bus terminals, restaurant in the hotel and bar, friendly staff and always willing to help, service to and from the airport Reliable and good price.

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Helpful?
Thank Jose Alberto V
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Jose, Thank you so much for sharing your opinion about COCOON on TripAdvisor. We are very happy that you were satisfied during your stay with us and we hope to see you more often. THank you.

Reviewed 2 weeks ago via mobile

The only good thing about this place is the distance from the bus terminals. Our room was full of mold and smelled very bad. The room faced the street and the noise was so loud we could not sleep. The pics present nice rooms but you cant smell or hear the noise. We also had cigarate holes on the blanket....

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Helpful?
Thank adi d
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Guest, Thank you for sharing your opinion on TripAdvisor. It is a petty that you did not inform us while you were staying with us about the smell and the noise, we could change immediatly the room for you. However this not an excuse from us, we are so sorry that we did not reach your expectations. Your feedback...

Magliano Sabina, Italy
Reviewed 13 February 2017

Walking diistance bus terminals from La Fortuna and to Cariari, also Jade and other museums plus pedestrian street Calle Central and Mercado so excellent location if you want a it of culture. Rooms are basic, clean with very hot water for showers, ceiling fan. Lights are way too low, so if you want to read take a book light or...

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Helpful?
Thank Jocelyn S
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Jocelyn, Thank you so much for taking your personal time to share your opinion about Cocoon Hotel in this tripAdvisor forum. Thank you for all the informations you wrote which will help for sure many travellers. We are happy that you enjoyed your stay with us and we thank you one more time for choosing us. We hope to...

San Jose, Costa Rica
Reviewed 15 January 2017 via mobile

It is a good hotel to stay two or three nights in San Jose. I booked Cocoon hotel on booking.com after reading the reviews which are not stable on TripAdvisor. I did not like to spend too much money as I had a doctor appointment. The rate of $55 including breakfast was perfect as the hotel was clean and nice....

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Thank gobagona
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Hi Dear, thanks a lot for your comments, as you mention we´re a clean hotel located in close to all facilities en the city and we offer a good rate and service, every day we are improving to make sure we bring client´s satisfaction.

Reviewed 9 January 2017 via mobile

This hotel is located in the center of San Jose very close to all bus stations. You can walk very easy to the center and also the big shopping street. We stayed 3 days and we were happy with the service and our room.

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Helpful?
Thank Adrii M
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Andri, Thank you so much for taking your pesonal time to help TripAvisor readers with these informations. Thank yopu for choosing us and for rating us 5 stars. We will be very glad to see you and meet you again in San Jose and Cocoon Hotel.

Reviewed 3 January 2017

We spent three days in San Jose and we booked the hotel cocoon online to be in the center of the city. The location was perfect for us because we had not to take taxi,It was close yo everything. Night time we did used taxis to go out just for security reasons. During the day we have made some activities....

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Helpful?
Thank Briana S
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear Briana, We ar so glad that you had a great experience in San Jose and in our hotel Cocoon. Infact we are very well located and the hotel has access very easy to everything in San Jose. Thank you for the 5 stars. We hope to see you again.

Yonkers, New York
Reviewed 19 December 2016

Had to travel to San Jose for family emergency and thought that a hotel located closed to everything would be a good pick. However, we found that it was located at one of the most unsafe area (red zone) of the city, so walking around at night was not recommendable. Also, the hotel is very basic, although the breakfast was...

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Thank newyorkertourist
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

Dear guest, for few days we face some issues and it took some time to be repair, we are really sorry that it happen during your stay, we already fix all the issues and we´ll be happy to have you back...sorry again from the management and all the staff

Reviewed 18 December 2016 via mobile

It's not a five-star resort but if you want to save on hotels and splurge elsewhere it's a good choice. The staff is very friendly. The rooms are cheery and clean. There's free breakfast and the dinner food in the lounge is good. It was a little loud because of the street but I was always so tired I slept....

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Helpful?
Thank Elizabeth C
CocoonHotelCR, Gerente at Cocoon Hotel, responded to this review

We are a clean three-star hotel with good location as you mention, thanks for all your comments, hope to see you again ...

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Amenities

Highlights
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located in the heart of San Jose, Cocoon Hotel comprises a unique experience of relaxation and comfort in a pleasant atmosphere. Our guests enjoy a combination of exceptional service, good price and quality facilities. It is a great place for business trips, or a quick stay to see everything the city has to offer before exploring the country. Cocoon Hotel is located walking distance from the most important sites in San Jose, such as The National Museum (6 min.), The National Theater (3 min.) And The Pre-Columbian Gold Museum (4 min.); Also very close to the major bus stations of San Jose. ... more   less 

Additional Information about Cocoon Hotel

Address: Calle Central, Avenida 9, San Jose 10110, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: ₹ 3,074 - ₹ 6,736 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cocoon Hotel 3.5*
Number of rooms: 44
Reservation Options:
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Hotel Style:
#12 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Cocoon Hotel staff and other travellers.
16 questions
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Questions? Get answers from Cocoon Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If money is not an issue, try to get private bathrooms.”
 of 5 bubbles Dori_Yn, 12 Mar 2017 | Read review
“Choose one with AC, Most of the room just have a Fan.”
 of 5 bubbles 633fernandog, 8 Nov 2016 | Read review
“No particular room to suggest ”
 of 5 bubbles Mdegerman, 1 Nov 2016 | Read review
“Close to the Caribbeano Bus station, if your going in that direction.”
 of 5 bubbles 239vincents, 27 Jul 2016 | Read review
“pick a room not facing the street.”
 of 5 bubbles MichaelDembenski, 28 Jun 2016 | Read review
5 of 5