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Balmoral Hotel

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Traveller (193)
Room & Suite (371)
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Overview
  • Excellent41%
  • Very good37%
  • Average15%
  • Poor4%
  • Terrible3%
Travellers talk about
“el patio”(20 reviews)
“road scholar”(8 reviews)
“costa rica”(91 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Offers from Balmoral Hotel
Special Price: 50% off room rate
Offers from Balmoral Hotel
Special Price: 50% off room rate
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,479)
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All reviewsel patioroad scholarcosta ricagold museumparking garagecentral locationpedestrian streetnice hotelheart of downtown san josefree callsbreakfast buffetmini barwalking distancefront desk staffsuperior roomnational theatredowntown area
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171 - 175 of 816 reviews
Reviewed 8 March 2017

Staff courteous. Pillows thick and hard. Shower head leaked and there was no hot water one evening. Besides for the shower to give slightly warm water, the volume and force of the water was of so intensity that it hurt.. The card system to open...More

Review collected in partnership with this hotel
1  Thank federico711
Response from Alessandra G, Guest Relations Manager at Balmoral HotelResponded 8 March 2017

So very sorry you had a bad experience with us. Would you be so kind as to let me know which room you stayed in so I can have everything fixed as soon as possible. My email is agraziano@balmoral.co.cr We very much appreciate your feedback....More

Reviewed 8 March 2017

We only stayed one night so that we would be close to the airport for flight home. It was very clean! Room was quite small but had what we needed. I just was happy about the cleanliness for being "downtown in the heart of things"....More

Thank lorileeclark
Response from Alessandra G, Guest Relations Manager at Balmoral HotelResponded 8 March 2017

Very much appreciate your feedback. We are glad you had a pleasant stay and that you enjoyed your meals at the restaurant. Thank you! We look forward to hosting you again. Best regards, Alessandra

Reviewed 5 March 2017 via mobile

The room was comfortable and clean, the parking spots are few, but the personal here is very helpful, the low point is the restaurant, it is dirty, the attention is regular, and the food is terrible, if you like to taste the real food in...More

Thank David A
Response from Alessandra G, Director de Relaciones con Clientes at Balmoral HotelResponded 6 March 2017

Thank you for your feedback we are glad to here you were satisfied with your experience at the hotel. It worries us your experience at the restaurant. Can you be more specific what was dirty? What plate did you eat that was so terrible? It...More

Reviewed 5 March 2017

The location was great. Out the front door and in the heart of everything. The room was neat and clean and the hotel staff very friendly. Meals were served in the adjoining restaurant which is a separate entity. Breakfast and dinner were good.

Review collected in partnership with this hotel
Thank Rudi M
Response from Alessandra G, Director de Relaciones con Clientes at Balmoral HotelResponded 6 March 2017

Glad you enjoyed your experience here with us both your stay in the hotel and the meals at the restaurant. We hope to host you in a near future again. Best regards, Alessandra

Reviewed 4 March 2017

Disappointed due to not got a room at Marriot or Hilton, only in Balmoral. Located in downtown San Jose, 4 star. But the truth is that it is remarkable its service, incomparable, 5 stars. Really worth it, a very good bar and menu. Not everything...More

Thank Ricardo J
Response from Alessandra G, Director de Relaciones con Clientes at Balmoral HotelResponded 6 March 2017

Very happy that you were positevely surprised at our quality of service and that you enjoyed our restaurant ,as well. It is true we are a hidden gem in downtown San José. Now that you have discovered us we hope to host you again. Best...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Breakfast included
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$ 79 - US$ 137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in San Jose
#14 Business Hotel in San Jose
#17 Romantic Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 79 - US$ 137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in San Jose
#14 Business Hotel in San Jose
#17 Romantic Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (193)
Room & Suite (371)
Dining (93)
Amenities (40)
Business Centre & Event Rooms (4)
Questions & Answers
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Kristin W
5 February 2018|
AnswerShow all 3 answers
Response from | Reviewed this property |
No. I had to arrange private transportation.
0
Votes
Michelin B
31 January 2018|
Answer
Response from acorna | Reviewed this property |
Do you mean excursion pricing? Have you contacted the hotel? Generally, the excursion prices are rather similar between various distributors in Costa Rica, you can check them on the internet. Sometimes there are... More
-1
Votes
Room Tips
"Opt for an upgraded room if not on a tight budget."
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"Stay off the main street. Eventhough l love the noise from the hustle and bustle."
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"Even though you downtown located rooms are very quiet."
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"Comfortable beds, but the bathrooms are very small!"
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