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BEST WESTERN Irazu Hotel & Casino

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#19 of 85 Hotels in San Jose
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1 room 2 adults 0 children
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BEST WESTERN Irazu Hotel & Casino
BEST WESTERN Irazu Hotel & Casino
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659 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Irazu Hotel & Casino
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Showing 412: English reviews
Reviewed 1 week ago via mobile

We always plan our trips to Costa Rica to include 2 extra nights to arrive & leave from this Best Western Irazu. It is located a few miles on the road before the airport. Makes it convenient when arriving on evening flights. Rented car ( online) for pick up the next morning at the Alamo office in the hotel. We...

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Helpful?
1Thank Janbajamar
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Jambajamar, thank you so much for sharing your very nice and detailed comments about our hotel. It makes us very proud to learn that you are already part of our extended global family since you have stayed with us many times before. This means that you really are satisfied with our accommodations and services which is exactly what we...

Calgary, Canada
Reviewed 2 weeks ago

This is a FANTASTIC spot!!! I don't know why it has only a three star rating. It should be five. A clean and modern facility in a great location. Friendly staff, two great restaurants, a casino, a gift shop, car rental lovely pool and spa with beautiful landscaping. A great ambiance. Very relaxing.

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Helpful?
2Thank Paul K
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Paul K, thank you so much for sharing your awesome comments about our hotel. We are very happy and proud to learn that your stay with us was nothing less than fantastic because nothing is more important than our guests' total satisfaction.We are also very glad that you found our location so convenient because we are only 15 minutes...

Reviewed 3 weeks ago

The hotel was OK, I got a really good deal by booking directly from their website. The Spa was nice and affordable, included breakfast was OK and pool and jacuzzi were clean. I think the hotel should do something about the taxis outside as they won´t run the meter and will overcharge guests. Costa Rican laws require taxi drivers to...

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Helpful?
Thank kittinna
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear kittinna, thanks for posting your comments about your stay in our hotel. We are very glad that you were so pleased with our accommodations and services because we really do thrive on our guests' total satisfaction. It make sus very happy that you liked our spa and our complimentary breakfast options so much. Thank you so much for letting...

Reviewed 3 weeks ago via mobile

We have been traveling for 3 months, stayed in 8 hotels, this is by far the worst. Check in was ok, we had to take our bags to the room and the only two lifts were both out of order (1 stayed out of order the whole time of our stay, the other off and on), 8 bags up a...

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Helpful?
1Thank Des M
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Des M, thank you so much for sharing your comments about our hotel. Nothing is more important to us than our guests' complete satisfaction so we strive to make their stay a very comfortable and pleasant experience. We are very sorry and disappointed that your stay with us was not up to your expectations so please accept our most...

Reviewed 3 weeks ago via mobile

The AC in my room has not worked since I arrived it's 79 °F in my room. The maintenance man can't figure it out and just gave up and walked away. The WiFi is terrible and extremely slow. I would not recommend this hotel.

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Helpful?
Thank Alejandro M
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Alejandro, thank you for posting your review about your stay with us. There is nothing more important for us than our guests' total comfort and satisfaction so we are truly sorry that your stay was not up to your expectations due to the problem with the A/C in your room and with our free wifi which was so slow...

Reviewed 15 February 2017

Stayed in the hotel for 4 days....Had a very pleasant stay....Got a room with balcony with a great view..Clean room..Great service..Great front desk staff...Thank you very much Andrey and Paula for excellent service...Enjoyed the outdoor pool with landscape..Had a good Sangria and drinks at Sangria bar...Has Denny's located in the property...and a Subway across the street...Very comfortable stay...Would highly recommand...

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Helpful?
Thank Harinder A
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Harinder A, thanks for posting your phenomenal comments about your stay with us. We are more than thrilled that your stay was such a pleasant hotel experience and that you found our accommodations so comfortable, our premises and landscaping so beautiful and our staff so attentive and friendly (especially Andrey and Paula) because our guests' total satisfaction is truly...

Reviewed 13 February 2017

Irazu Best Western is a comfortable and pleasant experience. Pool environment very relaxing as well as beautifully landscaped. Hotel is a great value with friendly staff available to assist with city planning adventures

Review collected in partnership with Best Western
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Helpful?
Thank ronaldo890
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear ronaldo890, thank you for taking the time to write and share your wonderful comments. We are delighted that you had such a pleasant hotel experience because there is nothing more important for us than our guests' comfort and satisfaction. We are very happy that you found our hotel to be of such great value, with excellent services, beautiful premises,...

Reviewed 12 February 2017 via mobile

I enjoy Poker and was happy to find this comfortable small room. They had two no limit Texas Holdem tables going. They said that was about usual. Games start at 6pm and go until 5am. The poker room also has some free roll tournaments.

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Helpful?
Thank Jeffrey W
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Jeffrey W, thank you for sharing your comments about your stay in our hotel. We are very happy that you had such a nice hotel experience because we strive to make our guests feel completely comfortable and satisfied by providing them with cozy and comfortable accommodations and excellent services. We are glad that you liked our casino so much...

League City, Texas
Reviewed 6 February 2017 via mobile

I stayed here for one night only. The lobby was nice and I was able to check in early which was appreciated. There is a lively restaurant/bar on the property which I enjoyed. The room was comfortable but dated. The carpeting really needs to be replaced. It did not look clean. There was a nice pool area, which my room...

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Helpful?
Thank suzybro
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear suzybro, thank you for sharing your review about our hotel. As you were able to experience, our utmost desire is our guests' total comfort and satisfaction so we strive to provide our guests with everything they might need in order for them to have a comfortable and relaxing stay. We assure you that our brand have the highest standards...

Reviewed 28 January 2017

We stayed here on our last night in Costa Rica, so we didn't spend much time here. The hotel grounds were quite nice with a large pool area which was nicely landscaped. The lobby area smelled great! Staff members were friendly and helpful. We had a great breakfast (included) at the Casino before departing for the airport. The room was...

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Helpful?
Thank KChac
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear KChar, thank you for posting your nice comments about your stay with us. It really makes us very happy that you felt so comfortable and satisfied during your short stay since we really do thrive on our guests' total satisfaction and comfort. We always ensure that all our guests have close at hand everything they might need and that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Babysitting

Additional Information about BEST WESTERN Irazu Hotel & Casino

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: ₹ 4,910 - ₹ 9,493 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Irazu Hotel & Casino 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Hotel Style:
#3 Spa Hotel in San Jose
#4 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Irazu Hotel & Casino staff and other travellers.
19 questions
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Questions? Get answers from BEST WESTERN Irazu Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room closer to the lobby had better WiFi signal”
  • Room
  • on the balcony
 of 5 bubbles TRUETRAVELGURU, 23 Mar 2017 | Read review
“second floor best, only two elevators,one was often out. No fire exit at hall's end, so trapped if staying in room 251.”
 of 5 bubbles riecke, 22 Mar 2017 | Read review
“wifi is not as strong toward back of the hotel, ask where your room is located”
 of 5 bubbles dunni0, 21 Mar 2017 | Read review
“Ask to be upgraded, they will not do this automatically”
  • View from room
 of 5 bubbles travelbirdette, 4 Jan 2017 | Read review
“The Room we had was comfortable.”
 of 5 bubbles ghollingsworth79, 3 Jan 2017 | Read review
5 of 5