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Real InterContinental Costa Rica at Multiplaza Mall

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#6 of 15 Hotels in Escazu
Certificate of Excellence
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Real InterContinental Costa Rica at Multiplaza Mall
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1,213 Reviews from our TripAdvisor Community

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There are newer reviews for Real InterContinental Costa Rica at Multiplaza Mall
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Showing 830: English reviews
Kuusamo, Finland
Reviewed 3 January 2016

Those days in hotel were full of good feeling, relaxation and care taking although we were working every day. Reception, room and breakfast was the best possible. We did get the opportunity to visit destinations like vulcanos and Museum Oro.

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Helpful?
Thank Keijo S
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Keijo, We are happy to know that you could scape for a little while from work and enjoy our country Costa Rica that is a place with a lot of culture and nature. We hope that every time you come you can take a piece of it back home. Please come back for a lot more fun and relaxation!...

Atlanta
Reviewed 3 January 2016 via mobile

The hotel is beautiful! I enjoyed the food. Lots of options to choose from including Costa Rican cuisine, Italian, American and more. The breakfast was amazing! Staff was very professional and friendly. Facilities include a nice spa, gym and of course The Market, which is open 24 hours with a full menu.

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Helpful?
Thank flygi
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, We were the ones that had the pleasure to host you after your inconvenience with the cruise. We are so happy to know that after all you could enjoy your stay with us and had a lovely holiday. Thank you very much and we hope to see you soon! Ricardo M.

North Carolina
Reviewed 3 January 2016

We stayed here unexpectedly for three nights after our cruise ship ran aground. We arrived right before Christmas, and the concierge was very helpful in finding us restaurant reservations for Christmas Eve and Christmas, and also last minute tours so we could go see the sights. The location was conveniently right across the street from a very large mall and...

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Helpful?
Thank ChalupaMama
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, We were the ones that had the pleasure to host you after your inconvenience with the cruise. We are so happy to know that after all you could enjoy your stay with us and had a lovely holiday. Thank you very much and we hope to see you soon! Ricardo M.

South Florida, Florida
Reviewed 2 January 2016

Location + Amenities + Service I've stayed at this hotel 3 times, and I expect to keep on doing so in the future when visiting San Jose. L= The InterContinental is in the Escazu vecinity, where you'll find good local restaurants and international franchises. Just like the other InterContinental hotels in Central America, you'll find a mall within walking steps....

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Helpful?
Thank Eytan S
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Eytan, Thank you for all the advices to the other travelers, is so nice to know the point of view of a customer. The Multiplaza Mall crossing the street is without doubts one of our best facilities, what you cannot find here in the hotel you can find it there. Excellent customer services is one of our main goals...

Vancouver
Reviewed 1 January 2016 via mobile

Excellent hotel situated in San Jose, Costa Rica. Probably best hotel in the area and has many restaurants, although their sushi restaurant is probably the best in town. Also located across the street from Multiplaza which is a monster maze of a shopping center. Excellent service and clean rooms. Our room shower had minor drainage issues. Kids room was fine....

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Helpful?
Thank Mwellaby
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, Thank you for sharing your nice comment. We are sorry you had inconveniences with your shower thank you for let us know, we hope to have the pleasure to have you back soon and please this time let us know of any issue, we are here to help. We are delighted to know that you like our services....

Miami, Florida
Reviewed 30 December 2015 via mobile

We stayed 5 nights as part of a wedding. The complaints we had were not picky, nothing meriting less than a 5 star review. All in all, an excellent stay. ROOM: We stayed in a standard king bed room. Great tv with extensive satellite channels options, very nice bathroom with deep soaking tub and excellent marble finishings, Brit espresso machine,...

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Helpful?
Thank RangerRob86
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Ranger, Thank you for sharing your amazing review, for us it’s a real pleasure, comments like this motivate and help us to keep improving we will take all your advices and we can assure that all the travelers will do it too. We invite you to please come back for more amazing experiences in our beautiful country. Ricardo M.

Katy, Texas
Reviewed 30 December 2015

Stayed here for 2 short nights for business trip.The hotel is stunning, the views are fantastic, the rooms are clean and updated. Breakfast was very good. We ate at the Italian restaurant at the hotel. Food was very good but the Sangria was even better! Service was excellent as well. Highly recommended.

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Helpful?
Thank JandJMommy
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Jand is great to see that our customers can notice the hard work we make to bring to your room and table only the best quality materials in the market. There is no doubts that the restaurant Alfredo is one of the best and the special ingredient of the Sangria are the fresh products we use. Thank you and...

Reviewed 27 December 2015 via mobile

Another hotel I would give a 5 out of 5 of I hadn't stayed at the JW Marriott, which should get a 6 out of 5. The amenities were outstanding, the grounds were gorgeous and the service was excellent. It didn't hurt that we were with a Caravan tour group.

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Helpful?
Thank Thomas Z
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Thomas, we are truly happy about hearing your positive feedback regarding your last visit to The Intercontinental Hotel in San José. Every day our staff work hard to earn the 5 that you mentioned because our main goal is to exceed your expectations. We hope you visit us again in the future. Ricardo M.

Georgia
Reviewed 25 December 2015 via mobile

Good location for the tour, nice shopping mall (and grocery store) accessible via an elevated walkway nearby, safe neighborhood. We were out even at night walking to/from the mall, no problem. Comfortable king bed with good pillows. Non-smoking hotel. Great amenities in the bathroom. Big bath tub/shower with awesome water pressure. Big soft bath towels. Tap water is drinkable. Breakfast...

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Helpful?
Thank GlobalIslandHopper
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, let me thank you for taking the time to share your positive opinion about your wonderful experience at our property with the Caravan Group. We are really happy that you enjoyed the hotel, which is across the biggest mall in Costa Rica and also the delicious food that we prepared for your group. Ricardo M.

Ontario, Canada
Reviewed 25 December 2015 via mobile

Really poor service. Certainly not 5* On Christmas Eve the only food available is room service. The piano player stopped at 6:00 just as we sat down for a drink. The wait staff in the bar ignore anyone who doesn't speak Spanish. Still waiting for a drink round the pool. Spent 5 hours there and the waitress didn't come near...

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Helpful?
Thank keentraveler20
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear guest, we are extremely sorry about the bad experience you had at our property. I would like to mention that our goal is to consistently provide superior services and accommodations and the feedback we received from you enables us to take the necessary actions to avoid the same situations in the future. Please accept our most sincere apologies. Ricardo...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: ₹ 11,372 - ₹ 19,210 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Hotel Style:
#3 Business Hotel in Escazu
#3 Green Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Here's what travellers have asked, with answers from Real InterContinental Costa Rica at Multiplaza Mall staff and other travellers.
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Zimmerman, Minnesota
Hartland, Wisconsin

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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great! My room was very comfortable and elegant. The beds were softly and warmy It was located at fifth floor ”
elenar807, 27 Apr 2017 | Read review
“All upper level rooms are quiet”
  • Desk and bureau with TV
  • Bathroom
  • Coffee service
  • Toiletries from the bathroom
  • Two queen beds
Lestertheinvestor, 24 Apr 2017 | Read review
“Club Tower Rooms excellent”
cduke7000, 11 Apr 2017 | Read review
“Do NOT book through GetARoom”
RayM671, 29 Mar 2017 | Read review
“Try to negotiate an upgrade”
rays251, 24 Mar 2017 | Read review
5 of 5