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Real InterContinental Costa Rica at Multiplaza Mall

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#5 of 16 Hotels in Escazu
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Real InterContinental Costa Rica at Multiplaza Mall
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1,110 Reviews from our TripAdvisor Community

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There are newer reviews for Real InterContinental Costa Rica at Multiplaza Mall
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Showing 755: English reviews
Reviewed 7 December 2016 via mobile

This hotel has a great location right in front of the mall and nearby restaurants. The highlight of my stay were the executive lounge staff, unfortunately I don't remember their names but they were two gentlemen.. Eduard Soler from F&B does a great job with his staff as service in Factory was as well Outstanding! I highly recommend this property.

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Helpful?
Thank WarningAdvisory
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear WarningAdvisory Thank you for preferring us and for giving us a great review. It is our mission to meet our guests' expectations and I am glad we were able to fulfill yours. You are right, Eduard Soler, our Food and Beverage Manager, does a fantastic job at running all of our restaurants and bars, including Factory. Thank you for...

Duncan, Canada
Reviewed 5 December 2016

Very tasty food at a bufet meal. Christopher was a very good server who gave good service and recommended a great local beer. The hotel is well situated across from a huge shopping mall. We travelled on a Caravan tour and are pleased with the choice of hotel.

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Helpful?
Thank frunzig
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear frunzig Thank you for choosing us, it was our pleasure to serve. Our primary objective is to fulfill our guests' expectations, and from what I read, it looks like we did that in your case. I also want to thank you for recognizing Christopher's work, the service he provides is impeccable. I hope you comes back soon! Best regards,...

Managua, Nicaragua
Reviewed 4 December 2016 via mobile

If yours is just a place to sleep and take a shower, this place is functional. But if you are looking for a place where you will get exceptional service, look for another hotel. Staff here is not very friendly.

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2Thank Jorge A
Ricardo M, Front Office Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dra Jorge A I am sorry you experienced this, it is our mission to meet our guests' expectations, and I sorry we couldn't fulfill yours. We will analyze our internal procedures in order to find out what happened and to improve our processes. Could please email me at: gilberto.gondola@r-hr. detailing the incident? That would be greatly appreciated. Best regards, Gilberto...

London, United Kingdom
Reviewed 3 December 2016 via mobile

I stayed here for two nights and was very pleased with both the facilities and the service. Staff were very friendly and helpful, the dining facilities were great with a lovely breakfast which had indoor and outdoor seating. The room was very good, comfortable bed and good bathroom. I couldn't fault this hotel and happily recommended it. There is a...

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Helpful?
Thank Beetravels
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Beetravels Thank you for preferring us and for giving us a great review. It is our mission to meet our guests' expectations, I am glad we fulfilled yours. You are right, our breakfast buffet is fantastic, it is my favorite time of the day to eat at The Market. I hope you visit us again soon, thank you for...

Reviewed 28 November 2016 via mobile

Stayed in the executive club. I am a fan on having a separate breakfast for the executive tower, and free happy hour with snacks and drinks. Rooms were comfortable and luxurious [though they should provide more bottled water]. The hotel itself is very nice, with at least four restaurants for dining options [I only tried the factory lobster and steak,...

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Helpful?
Thank Robert L
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Robert L Thank you for preferring us and for giving us a great review. It was a pleasure to serve you and to fulfill your expectations. I agree with you, our gym is greatly equipped, it has all the machines you could want. I also concur with your statement on the Club Tower breakfast, it has fantastic food and...

Reviewed 26 November 2016 via mobile

My husband and I have stayed at this resort 3 or 4 times this year and each time seems to get worse with this last stay the worst and last for us! We stay in the club tower each time. This time we checked in we were given what looked like they're worst room and when we got to it...

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Helpful?
Thank Cindy P
Ricardo M, Club Tower Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Cindy P Please for give us for the unexpected incidents that occurred during your stay. It is our mission to meet our guests' expectations, and we are sorry we could not fulfill yours. I will take it upon myself to make things right. If you could kindly send me an email with more detailed information, it would be greatly...

Ormond Beach, Florida
Reviewed 26 November 2016

The Intercontinental is a seriously nice hotel. The rooms are very lovely and the grounds are well manicured with handsome plants and a very nice pool. The lobby also serves as a bar during the evenings with music and many people just enjoying the social atmosphere. The hotel was very clean and up to date with all the amenities you...

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Helpful?
Thank elderlygourmet
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear elderlygourmet Thanks for preferring us and for your great review full of positive observations. It is our mission to meet our guests' expectations and I am glad we were able to fulfill yours. You are right, our lobby is very lively, it provides a great atmosphere if you want to socialize with family and friends. It was a pleasure...

Sao Paulo, SP
Reviewed 21 November 2016

At least 3 different restaurant options inside hotel from italian to steak/fish style. Nice rooms, very clean. Near a shopping mall where you can eat, buy some stuffs and see a good movie if you like. Very good breakfast, with a very nice view of swimming pool. Good Internet access. Also used one of their conference rooms. Good space and...

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Helpful?
Thank Marcello I
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Marcello I I want to thank you for choosing to stay with us during your time in San Jose, and for giving us such a highly positive review. It is our mission to meet our guest's expectations, and from reading your review it seems like we did with yours. You are right, we are conveniently located next to Multiplaza...

New Jersey
Reviewed 17 November 2016

The thing I've always liked about Costa Rica is that it feels small and personal and my favorite hotels here have reflected that. This is a fairly standard Intercontinental that would feel right in a big cosmopolitan city, but it feels too big and out of place for Costa Rica. I'll give it the benefit of the doubt because Costa...

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Helpful?
Thank wheelie07042
Ricardo M, Front Desk Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear wheelie07042 I am deeply sorry for the inconveniences that you experienced during your stay at our hotel. It is our mission to meet our guests' expectations, I am sorry we where not able to fulfill yours. We will analyze our internal processes in order to single out what caused the problems you had. It would be great if you...

Mississauga, Canada
Reviewed 10 November 2016

This is a normal standard that I expect from Intercontinental, restaurants are especially good and I enjoyed our six day stay there, the breakfast buffet was magnificent and had anything you could want to start your day. If you get a taxi from anywhere than at the hotel be sure to ensure it is an official Taxi.

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Helpful?
Thank graham201622
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear graham201622 Thank you for the positive observations regarding our hotel. It is our mission to meet our guests' expectations, and in your case it looks like we did, this always makes us happy. I hope you come back soon! Warm regards, Ricardo Menendez

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The InterContinental San Jose at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose’s most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Alfredo Trattoria. The hotel´s full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, vapor baths or an array of other relaxing massage treatments. The hotel´s updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler; with streaming speed internet, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvre. Real InterContinental San Jose at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: ₹ 12,902 - ₹ 22,459 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Reservation Options:
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Hotel Style:
#3 Green Hotel in Escazu
#3 Business Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Costa Rica at Multiplaza Mall staff and other travellers.
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Zimmerman, Minnesota

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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I faced the pool and they may be the quieter rooms.”
 of 5 bubbles avlhome, 29 Dec 2016 | Read review
“The bed length was too short. ”
 of 5 bubbles juancarloso99, 13 Dec 2016 | Read review
“A view of the pool would be nice although there is very little noise in the environs of the hotel”
 of 5 bubbles NOD22, 12 Dec 2016 | Read review
“We were on the 5th floor so the room was very quiet and away from traffic.”
 of 5 bubbles elderlygourmet, 26 Nov 2016 | Read review
“All the rooms seem excellent, but go for one overlooking the pool”
 of 5 bubbles graham201622, 10 Nov 2016 | Read review
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