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Real InterContinental Costa Rica at Multiplaza Mall

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#6 of 15 Hotels in Escazu
Certificate of Excellence
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Real InterContinental Costa Rica at Multiplaza Mall
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1,187 Reviews from our TripAdvisor Community

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Showing 811: English reviews
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Pensacola, Florida, United States
Reviewed yesterday NEW

We stayed here on the front and back ends of a cruise in March and enjoyed our stays almost as much as the cruise. It's a beautiful hotel all around, with a huge and well appointed lobby, excellent in-house restaurant, and wonderfully comfortable rooms. Grounds are an amazing botanical garden. Perhaps most importantly the staff was always there to accomodate...

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Helpful?
Thank Ray S
Natural Bridge, Virginia
Reviewed 2 days ago NEWvia mobile

We arrived on a Saturday, a day early for a Caravan Tour starting on Sunday. Since we were on our own for the airport transfer; Joselyn, the Concierge, arrange transportation for us. She did a really great job on communication prior to arrival. While there, a Chief Bellman (name started with a K) actually went to a cab driver to...

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Helpful?
Thank JJ F
San Jose, Costa Rica
Reviewed 2 days ago NEW

The staff: Don Jorge (supervisor), Juan Daniel (front desk) and Andres (assistant) are very attentive, well educated and friendly. They always greet me by my name and are at the ready to make my experience great and comfortable. In addition, the Spa massage trainer has completely prepared a qualified team of professionals that will give you not just a massage,...

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Helpful?
Thank RichardBlank
Winnipeg
Reviewed 2 days ago NEW

We were here for only one night as part of a caravan tour. The grounds were beautiful, nice pool and hot tub. Our room was clean and comfortable. We ate supper and breakfast, buffet style and the food was very good, good variety. Service was also great here. Great hotel to start off our amazing Caravan tour of Costa Rica!

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Helpful?
Thank lovinbrandy
Elgin, United Kingdom
Reviewed 3 days ago NEW

Very busy hotel, constant queuing for the 2 lifts which are also used by the bellboys moving luggage to and from rooms. Not enough dining area in the evenings despite several restaurants on site. Bar area very, very noisy, insufficient seating, waitress service good. Check in/ out good. Food quality poor, wine incredibly expensive for a very mediocre wine.

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Helpful?
Thank angiesteer
Reviewed 1 week ago via mobile

I was going to give this place four stars but gave it five because TA doesn't have a 4-1/2 star option! This is a very nice property and, as you expect from Intercontinental, very luxurious. The place is aging now but that gives it charm. I only ate breakfast here and the buffet was superb, but did not have lunch...

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Helpful?
Thank Jirvbon
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Jirvbon, Thank you very much for sharing your experience with us, we are delighted to hear your enjoyed your stay with us. We will take into consideration your comments, thank you, our only goal is our clients satisfaction. We hope you come visit us soon, maybe as you say, with your family. Best regards, Ricardo Menendez General Manager

Reviewed 1 week ago

Clean comfortable bed, well lit, good restaurant, well appointed rooms. The grounds are nice. They had their own fireworks at night for some reason. Check in was fast and friendly. The hallways and rooms could use a bit of a facelift, but overall I was pleased.

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Helpful?
Thank B J K
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear B J K, Thank you very much for sharing your stay with us. Thank you for choosing us the last time you staying in San Jose, it was a pleasure to serve you. We will take into consideration your comments. We hope you come visit us very soon. Best regards, Ricardo Menendez General Manager

Sarnia, Canada
Reviewed 1 week ago via mobile

Stayed as part of Trafalgar Tour - beautiful lobby area and outdoor pool area. Rooms are adequate but older could definitely add sound proofing as we could hear every word being said in the room next door. Bathroom was large but shower/tub combo was awful as no matter what you did water came out the shower head and bath tub...

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Helpful?
Thank Sonny & Cher
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Sonny & Cher, It was a pleasure to have you with us during your last visit to San Jose. We are very happy to hear you enjoyed your stay. We are very sorry to hear you found some inconveniences with the bathroom during your stay, we are already checking it out, to make it was an isolated case. Thank...

London, United Kingdom
Reviewed 1 week ago

Full of aircrew and tour groups - effective service rather than friendly, comfortable rooms, on the poutskirts and not a place from which to visit the town of San Jose, best feature was the hundreds of parrots which flew in to roost in the palm tress outside the main entrance. If it were not for the parrots the Real InterContinental...

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Helpful?
Thank Peter H
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Peter H, Thank your for sharing your experience with us. We are sorry to hear we did not meet your expectations while staying in our hotel. All our clients comments help us to improve ourselves. Best regards, Ricardo Menendez General Manager

Vancouver, Washington
Reviewed 1 week ago

We were stiff and exhausted after a tour that involved way too many hours sitting on a bus over seven days. This bed was plush and comforting to our aching bodies and I even ordered a special pillow from the menu. It was an exquisite night of sleep. We were staying in the tower and can't speak to room conditions...

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Helpful?
Thank Karen B
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Karen B, We really appreciate you for taking the time to share your experience with us, and for giving us such a high mark on your review. We are delighted to hear you had the best rest possible after a long tour where you had to stay many hours sitting. It was a pleasure to have you with us,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: ₹ 11,850 - ₹ 22,587 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Reservation Options:
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Hotel Style:
#3 Green Hotel in Escazu
#3 Business Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Costa Rica at Multiplaza Mall staff and other travellers.
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Zimmerman, Minnesota
Hartland, Wisconsin

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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to negotiate an upgrade”
 of 5 bubbles rays251, 24 Mar 2017 | Read review
“We were near the elevator and it was still quiet.”
 of 5 bubbles Twiggy1954, 13 Mar 2017 | Read review
“Our 4th floor room gave us the advantage to see pretty green birds frolicking in the high areas of the palm trees.”
 of 5 bubbles judyl388, 7 Mar 2017 | Read review
“They have two sections, the one near to the spa has better rooms.”
 of 5 bubbles szabohzl, 22 Feb 2017 | Read review
“I'm in 441 and the western sunset view is amazing and it is very quiet.”
  • Iron, board, and a safe.
 of 5 bubbles Bethsbeach, 15 Feb 2017 | Read review
5 of 5