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The Springs Resort and Spa

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The Springs Resort and Spa
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2,196 Reviews from our TripAdvisor Community

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Showing 2,022: English reviews
Ponte Vedra Beach, Florida, United States
Reviewed 29 November 2014

A one night splurge stay at the end of our 4 person faimly trip. Very nice property well maintained by all standards. Grounds are immaculate and wildlife is abundant. Monkeys, sloths, birds of all kinds. By Central American standards 5+ star. However a very Americanized resort catering to affluent Americans. Hot Springs are very nice and the service is very...

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Helpful?
Thank Jonathan W
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear Jonathan W, Thank you for choosing our resort to host your recent family vacation in Costa Rica! Our staff strives to provide each and every guest with the best possible service. Your feedback about your experience is important to us, and we appreciate you taking the time to share it with others. I am happy to see you were...

Jacksonville, Florida
Reviewed 27 November 2014

My husband and I stayed here for our honeymoon and we were blown away at how beautiful the property is. There are hot springs everywhere! Including a water slide. We also felt like this hotel was very private so that was extra special. Our room was beautiful and had a ton of great amenities including an amazing view of Arenal...

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Helpful?
1Thank LisaClohessey
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear LShaw9365, It was a pleasure hosting you and your husband, and we genuinely thank you for the kind words about our resort. It is our goal and vision to ensure that each guest receives a special experience and takes home memories to last a lifetime. Our Las Ventanas restaurant prides themselves on exceptional service and quality, and we thank...

Surrey, Canada
Reviewed 26 November 2014

The hot springs here are great. Sooooo relaxing. Fairly quiet. There are a boat load of pools, so you can go off and keep to yourself if you want. A couple bars as well for you to order drinks. However, they are $$$$$ drinks... you'll rack up an easy 10USD per drink. Beer is still fairly cheap though. Tons of...

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Helpful?
Thank STSMark
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear STSMark, Your feedback is greatly appreciated. Our day pass guests are very important to us and we genuinely thank you for taking the time to review your experience with us. As you mentioned, we have over 20 hot spring pools, 5 bars, 5 restaurants, a slide, our Club Rio Outdoor Center - featuring tubing, kayaking, horseback riding, rock climbing,...

Reviewed 24 November 2014

We stayed at this hotel as part of our honeymoon and it is the perfect place for couples. The hot springs are incredible, with many to choose from. The hidden hot springs, just off the main hotel, are quite secluded and very beautiful. However, the water is not very hot, its is more warm. Also the the breakfast is very...

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5Thank rubyruby900
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear RubyRuby900, Thank you for choosing to celebrate your honeymoon with us! Our staff strives to create the best memories for all of our guests, and I am elated to know that we were able to meet that goal for you. All of our rooms feature the beautiful volcano view that you were able to enjoy, and the patio is...

Gaithersburg, Maryland
Reviewed 23 November 2014

We visited Costa Rica for our 30th anniversary and The Springs Resort and Spa was incredible! As other reviewers have mentioned, the trip from the Airport to the resort is windy and bumpy, but that is Costa Rica! When we checked in we mentioned our anniversary and they surprised us with a wonderful bottle of wine. Our room was beyond...

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Helpful?
Thank zeggyk
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear ZeggyK, Congratulations on your 30th anniversary! We are always honored to celebrate such a special milestone with our guests. Thank you for choosing The Springs, and for taking the time to share your experience with the TA community. We appreciate all the kind comments about our staff... Nichole sends her thanks personally and says she would love to help...

Reviewed 20 November 2014 via mobile

The hotel is pretty, luxurious rooms, staff sort of too much in your face, they mingle too much with guest and it's kind of fake too. For the price we payed per night !!!!! it should be all inclusive to say the least. They don't mention that breakfast cost 18000 for buffet and non buffet is 9500, so you sort...

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3Thank Agnes C
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear Agnes C, Thank you for taking the time to review our resort. We truly appreciate your feedback as we are continually working to improve our services and create new experiences for all of our guests. I would like to start by apologizing about some things that may have been miscommunicated to you during your stay. For example, our full...

London, Canada
Reviewed 18 November 2014

This was out second trip to Costa Rica and we specifically came back to stay at the Springs. Our fist visit was on our honeymoon and they treated us very well. We were certainly not disappointed this time either; however, our experience was considerably different this time as we brought our two year old daughter. Our daughter loved the pools,...

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1Thank Canadian G
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear Canadian G, CONGRATULATIONS! Thank you for celebrating such a special event with us. We pride ourselves in being a romantic resort, but always keeping a family friendly environment. I am so happy to see that your young daughter was able to enjoy all that we have to offer. I am sure that she will love all of the tours...

England
Reviewed 12 November 2014 via mobile

We spent an amazing 3 nights at The Springs and would recommend it highly. The team are fantastic, all going out if their way to provide an exceptional service, going over and above their role to help - Nicole in concierge services and Jason on the front desk helped us immensely to reorganise our trip after the Springs. ***A few...

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Helpful?
3Thank tanewman
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear tanewman, A sincere thank you from all of us here at The Springs for taking the time to share your experience with the TA community. Our team works very hard to make sure that all of our guests enjoy their time not only at our property, but during their stay in Costa Rica. I will be sure to personally...

Lighthouse Point, Florida
Reviewed 11 November 2014

We purchased this hotel on Groupon for $699 for 4 nights stay and 20% off at the Spa and if I ever see it on there again, I will buy it! We flew into San Jose airport- the hotel sent a driver to pick us up ($150) was about a 2 1/2 hour drive but could be less if we...

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Helpful?
4Thank Erin F
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear Erin F, Thank you for taking the time to write about your experience. We truly appreciate the feedback! We strive to provide the best service to each and every guest, and ensure that you leave with lasting memories of our beautiful Costa Rica. There is nothing quite like the adrenaline that you get while zipping hundreds of feet above...

Reviewed 1 November 2014

Amazing! As a frequent traveller often staying in 5* resorts I thought The Spring would be similar to past experience pretty average. The Spring exceeded my expectations in every way possible. Room was beautiful very unique, my partner (who is hard to please) was speechless and very impressed. The service was exceptional the staff went above and beyond to accommodate...

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Helpful?
Thank Natalie2043

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A World Class Luxury Resort featuring Spectacular Hot Springs, Picture Perfect Views of the Arenal Volcano from every guest room and Four Restaurants including our famous Ginger Sushi Bar and Las Ventanas fine dining. Enjoy our 28 mineral laden, artesian Hot Springs and our 14,000 square foot Spa and Fitness Center. All of our amenities make The Springs Luxury Resort & Spa a great destination for Costa Rica vacations, weddings, or a honeymoon. Our 27,000 square feet of event, convention and meeting space have also made us the leading Costa Rica conference hotel. ... more   less 

Additional Information about The Springs Resort and Spa

Address: | 9 Km Oeste y km 4 Norte del centro de la Fortuna, Arenal Volcano National Park 21007, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park
Price Range: ₹ 31,060 - ₹ 53,178 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Springs Resort and Spa 5*
Number of rooms: 74
Reservation Options:
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Also Known As:
The Springs Resort And Spa At Arenal Hotel La Fortuna De San Carlos
The Springs Hotel
The Springs Resort And Spa Costa Rica/Arenal Volcano National Park
Hotel Style:
#1 Business Hotel in Arenal Volcano National Park
#2 Spa Hotel in Arenal Volcano National Park
#3 Family Hotel in Arenal Volcano National Park
#3 Luxury Hotel in Arenal Volcano National Park
#4 Romantic Hotel in Arenal Volcano National Park
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Questions & Answers

Here's what travellers have asked, with answers from The Springs Resort and Spa staff and other travellers.
67 questions
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Questions? Get answers from The Springs Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms face the volcano and are great.”
 of 5 bubbles grapkin45, 12 Jan 2017 | Read review
“I don't think there is a bad room! But I like that we were in the "lower building" so we were closer to the hot springs.”
 of 5 bubbles holly4scuba, 10 Jan 2017 | Read review
“I could not locate a bad room in this resort.”
 of 5 bubbles xscratchx, 7 Jan 2017 | Read review
“Ask for the new building for the best views of the volcano.”
 of 5 bubbles cugz1117, 6 Jan 2017 | Read review
“The new area is a bit far but the rooms are stunning and romantic. Outdoor jacuzzi overlooking the volcano just can't be beat.”
 of 5 bubbles kellypW233WG, 28 Dec 2016 | Read review
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