Hice reservación por teléfono y pedí me enviaran por email lo que me ofrecieron que era desayuno, almuerzo y cena incluidos, cuando llegue me dijeron que era un error y que solo el desayuno estaba incluido simplemente tuve que aceptarlo porque ya había pagado y no aceptaron el hecho que tenía en escrito la oferta de ellos. La recepcionista fue grosera al no aceptar su error hasta la cocinera salió a discutir y a decirme que debía aceptarlo o que me fuera de el lugar. No creo que vuelva ya que hay muchos otros hoteles en La Fortuna con iguales o mejores tarifas, (fuimos 9 personas creo que no era necesario el drama de la cocinera y de la recepcionista). Marzo 2022 I made a reservation in advance for 9 people and they sent me the quote in writing specifying breakfast, lunch and supper included-once we got there were told it was a mistake and only breakfast was going to be included leave it or take it, we had no other choice since we paid in advance. The day we were leaving I told receptionist that it was their mistake to offer in writing something that they didn’t give us and she was very rude and then kitchen lady came out with a wrong aptitude and asked me to leave and not to come back, I really through her drama was unnecessary- there is plenty of hotels in Fortuna that we can visit next time we go to CR. March 2022…
This little gem is very clean and the staff are super friendly, speak English and very helpful about the area. This hotel looks right at the volcano and has its own hot spring pools with three different temperatures. A breakfast of local cuisine is included which was very good. My only suggestion is that a little fridge in every room would be helpful. Also, we were close to town and some attractions.
While touring some friends from Switzerland we opted to stay here during the busy Christmas week and we were all happy with the choice. There were six of us, requiring two separate rooms and less than a week to plan and make reservations. Originally we were headed to Baldi Hot Springs where we have always stayed but for $1200/night it was out of budget for all of us. The Sueno Dorado has obviously put money back into their place since we stayed here over 10 years ago. Their own pools are hot spring sourced and are well maintained with a beautiful new larger, cooler pool. The grounds are teaming with life - toucans and vibrant birds everywhere. The rooms are around the back, away from the main highway and peaceful. Everything was clean and the included breakfast was standard fare. For the price and a place to stay a day or two, this worked well for us. We will likely try it again next time we're touring friends. …
We stayed here one night with two other couples. It was not fancy, but a nice place to stay. The pools were refreshing. The view of Arenal was awesome!! Breakfast was delicious!! The staff was wonderful!!
I highly recommend sueno dorado hotel. A family operated hotel- very friendly -and helpful staff. Grounds are beautifully landscaped with tons of flowers and birds everywhere. . The kids will love the talking parrots at entrance. The natural hot spring pools were so wonderful. There are 5 pools ranging from hot to cool. Free breakfast included and one additional meal for purchase. Very good food. La Fortuna about a 10 minute drive away. Deb
Luis was the sweetest host! We were complete pain in the butts but he was SO accommodating! Every single time we needed a taxi, he would cal for us. The rooms could use a little fixing (shower doors were broken) and our hot water thingie in the shower kept going out so the first night, it was cold showers for us. Other than that, the grounds were kept and the food was delicious.
Ummm well we heard about this place on Facebook. The pictures the have on there are very deceiving as they show a lot of pictures of the water park Kalambu. The prices are decent for what you get. Positives Rooms can fit a lot of people They have there own hot springs Close distance to Kalambu and Baldi Beautiful view of the Volcano Beds are okay Negatives Rooms need to be renovated (And I don't think it was just our room because we had 4 rooms in total) Far away from town The hot water in the room didn't work and lights were burnt out Overall the place is good. I didn't find the staff as "accommodating" as other people write in their reviews.
We had a family room for two nights, the kids love the hot spring swimming pools, the view right from the room and the property was just perfect. all the staff was very friendly and helpful arranging all the excursions
We were at sueño dorado for 3 nights and the place was great, the hot spings werw amazing, 5 swimming pools all with different temperature , my family really love this place, we had one big room for all 5 of us
If you want to check out all the fancy hot springs / bars, this place is walking distance. They serve traditional rice and beans breakfast or American styled eggs and such. It's quaint, decent air, clean, and the on premises hot springs aren't warm enough to overcome the rain. But Baldi is walking distance. At $150 / night, it's not a budget deal, but the service and cleanliness is nice. Housekeeping actually washed our clothes for us. Great location, good service, OK price.