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Hotel Kokoro Arenal

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Hotel Kokoro Arenal
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689 Reviews from our TripAdvisor Community

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Showing 584: English reviews
Sacramento, California
Reviewed 16 March 2014

We spent the first night in the Casonas (or apartments) then switched to a King Eco Cabin. It was like being in a different resort. The furniture, the decor, the TV, the fridge - even the linens were different. You get what you pay for at this hotel. The property itself is very pretty - lots of beautiful foliage. I...

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Helpful?
Thank Rudas
ichamomdad, Guest Relations Manager at Hotel Kokoro Arenal, responded to this review

Dear Rudas, We appreciate your constructive review and please accept our apologies for the inconvenience. Taking your feedback on board, we will continuously aim for high level of hospitality and quality of service. we hope to welcome you back for the refreshing Kokoro experience with us in the near future. Warmest regards, Kokoro Team

Ottawa
Reviewed 15 March 2014

We stayed here March 5-8 and would have liked to stay longer. This place is rustic but comfortable. They have made an effort to preserve some wilderness in the midst of the resort, providing a small trail to walk through some genuine jungle. Towering over it all is Arenal volcano which was a beautiful sight to take in. The service...

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Helpful?
Thank Kathy P
ichamomdad, Guest Relations Manager at Hotel Kokoro Arenal, responded to this review

Dear Kathy P, It’s always a pleasure having you with this, and I greatly appreciate you taking the time to share your experience with us here on TripAdvisor. It’s wonderful to hear that you always enjoy the views from our hotel, hot spring could relieve your muscle tension. More than anything, however, I am thrilled to hear that our team...

Reviewed 11 March 2014 via mobile

We had booked four nights at one of the two tree houses. They mention the tree houses being finished soon on their website and as it was November 2013, we booked after the confirmation they would most definitely be finished in March 2014. First of all, it was not a tree house, a tree house is made in a tree....

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1Thank Lyn S
ichamomdad, Guest Relations Manager at Hotel Kokoro Arenal, responded to this review

Dear Lyn S, Thank you for taking the time to share your feedback with us here on TripAdvisor. We are disappointed to hear that your experience did not meet your expectation. I am sharing the following for your consideration of the tree houses. These tree house are completed in December 2013. The original principle of building tree houses is that...

Dover, Delaware
Reviewed 8 March 2014

Lovely cottages just outside town and as we sat on the porch of cabin 5 we had an unbelievable view of the volcano. The reception staff were wonderful, housekeeping and ground staff pleasant and accommodating tho a little reserved which I attribute to communication, my Spanish skills equal Buenos Dias as a full conversation. This hotel had lovely grounds and...

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1Thank theresa r
ichamomdad, Guest Relations Manager at Hotel Kokoro Arenal, responded to this review

Dear theresa r, Thank you for sharing this review of your stay with us here on TripAdvisor. I am delighted to know that you had experienced such a wonderful stay with us and truly enjoyed the volcano view from the porch. Moreover, we sincerely appreciate your complimentary about our hotel staff. We are in the process of upgrading other facilities,...

Fort Pierce, Florida
Reviewed 7 March 2014

This was our first stop in Costa Rica. The grounds and reception area were beautifully maintained We enjoyed our breakfast in an open air location. The fresh fruit was delicious.. They had menus from several places in the area. We ordered pizza and they kept the left overs for us and even heated it the next day for our lunch....

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Helpful?
Thank Beverly D
ichamomdad, Guest Relations Manager at Hotel Kokoro Arenal, responded to this review

Dear Beverly D, It was our pleasure to have you as our hotel guets and we appriciate your sharing the stay experience here on TripAdvisor and your kind feedback on the pool and the lights in the room. We will be sure to take it on board as an invaliable lesson to learn upon. The team at Arenal Kokoro looks...

New York City, New York
Reviewed 4 March 2014

This hotel is located 7 minutes from downtown and in the heart of nature. It is conveniently away from the noise but very close to all activities (Ziplining, nature tours, waterfalls, etc..). The place has amazing volcano view and is surrounded by greens all throughout. We had a small problem with the AC when we got in but the staff...

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Thank Richirich R
Reviewed 22 February 2014

We stayed at Hotel Kokoro for one night and weren't overly impressed with the bungalow. It was dark, the door knob fell off and it lacked care given the price. The breakfast was sub-par and there were a lot of bugs in out suite. There are lots of places to stay in the area, so I'd suggest keeping looking!

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Thank Verity K
ichamomdad, Front Office Manager at Hotel Kokoro Arenal, responded to this review

Dear Verity0007 On behalf of Kokoro Resort, The Kokoro Team would like to thank you for the moment taken to share your experiences during your visit. We value your contribution and the opportunity given to share your stay for one day with us. We would like to share a couple of suggestions for your next visit to this area. Whenever...

Plainfield, Illinois
Reviewed 18 February 2014

Our stay at this hotel was very pleasant. The rooms are simple, but well equiped. Our room was quiet and had everything we needed. My only complaint would be that I would have liked more light in the room at night. Most of the furniture in the room was made on site. We especially liked the dining area for breakfast....

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Helpful?
1Thank jimger90
ichamomdad, Front Office Manager at Hotel Kokoro Arenal, responded to this review

Dear jimger90 TheTeam at Kokoro Hotel would like to thank you for the moment taken to share your experiences with the readers. Our commitment is to our guests and we aim to excel in our standards for a unique hospitality experience. We listen carefully and understand your observations. Your contributions help us to orient our staff, and improve the standards...

Lake Orion, Michigan
Reviewed 16 February 2014

Views were amazing, room was clean and breakfast and dinner were excellent. Friendly, helpful staff and nice open air lobby with WI-FI and complimentary coffee and tea. Beautiful grounds, close to activities but far enough away from town to create a peaceful surrounding. S. Mabery - Michigan

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2Thank smabery
ichamomdad, Front Office Manager at Hotel Kokoro Arenal, responded to this review

Dear smabery The Team at Kokoro Hotel would like to thank you for the moment taken to share your experiences with the readers. It is a pleasure to hear that you were able to enjoy your vacation with us. We look forward to welcoming you back for another memorable experience in the near future. Warmest greetings Hotel Kokoro Team Nathalie...

Alexandria, Virginia
Reviewed 8 February 2014

A friend and I stayed here the first week of January. We stayed in one of the eco-cabins. It was huge for two people. The room was clean and the staff was welcoming and helpful. The food at breakfast was good and the grounds were beautiful and well tended. I would definitely stay here again. The hotel is a little...

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1Thank JenSpen128

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Surrounded by lush tropical rainforest of the northern hills of Costa Rica, Hotel Kokoro Arenal is the perfect hideaway retreat blessed with untouched flora and fauna and a panoramic setting overlooking the majestic volcano of Arenal. At Kokoro Arenal, each of our carefully designed eco-villas offers a stay in a cozy family oriented style, with charm, and a service approach prepared in a joyful, attentive, and sustainable way. The lodging grounds also invite you to dip into the hill-top swimming pool, tropical hut with hammock, and explore our tucked away rainforest trails. With our Kokoro ‘heartfelt’ ways, we aim to revitalize your senses and share with you a vibrant experience in the Costa Rican tropics. ... more   less 

Additional Information about Hotel Kokoro Arenal

Address: 500m oeste de la Quebrada la Palma | 7km Northwest, La Fortuna de San Carlos, Arenal Volcano National Park 4000, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Price Range: ₹ 5,150 - ₹ 8,409 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Kokoro Arenal 3.5*
Number of rooms: 24
Reservation Options:
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Also Known As:
Kokoro Arenal Hotel La Fortuna De San Carlos
Resort Kokoro Arenal
Hotel Kokoro Arenal Costa Rica/La Fortuna De San Carlos
Hotel Style:
#4 Top resorts Hotel in La Fortuna de San Carlos
#16 Family Hotel in La Fortuna de San Carlos
#24 Romantic Hotel in La Fortuna de San Carlos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Kokoro Arenal staff and other travellers.
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Questions? Get answers from Hotel Kokoro Arenal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Seemed like all rooms were in great locations”
 of 5 bubbles , 12 Mar 2017 | Read review
“Cabins 16, 17, 18 have a view of the volcano”
 of 5 bubbles ParisDR, 6 Mar 2017 | Read review
“Room 3 lodge had 2 double beds and a single”
 of 5 bubbles ElizabethS174, 5 Mar 2017 | Read review
“Perhaps a room at higher elevation would be less musty and dark.”
 of 5 bubbles JudiBL, 16 Feb 2017 | Read review
“rooms 5-8 are close to parking.”
 of 5 bubbles R9937FYanam, 26 Jan 2017 | Read review
5 of 5