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500 Mts West of Quebrada La Palma, Arenal Volcano National Park, La Fortuna de San Carlos 4000 Costa Rica
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Traveller (636)
360
Panoramas (12)
Room & Suite (307)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#24 of 69 hotels in La Fortuna de San Carlos
Location
Cleanliness
Service
Value
Travellers' Choice
Surrounded by lush tropical rainforest of the northern hills of Costa Rica, Hotel Kokoro Arenal is the perfect hideaway retreat blessed with untouched flora and fauna and a panoramic setting overlooking the majestic volcano of Arenal. At Kokoro Arenal, each of our carefully designed ecolodges offersa a stay in a cozy family oriented style, with charm, and a service approach prepared in a joyful, attentive, and sustainable way. The lodging grounds also invite you to dip into the hill-top swimming pool, tropical hut with hammock, and explore our tucked away rainforest trails. With our Kokoro ‘heartfelt’ ways, we aim to revitalize your senses and share with you a vibrant experience in the Costa Rican tropics.
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Property amenities
Free parking
Free internet
Pool
Free breakfast
Hiking
Horseback riding
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Secured parking
Public wifi
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Kids' meals
Hot spring bath
Massage
Massage chair
Baggage storage
Concierge
Non-smoking hotel
Shared kitchen
Sun terrace
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Seating area
Refrigerator
Flatscreen TV
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English, Spanish, Chinese
858Reviews23Q+A100Room tips
Traveller rating
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99SimonD wrote a review Aug 2022
York13 contributions2 helpful votes
Beautiful hotel and grounds staffed by beuatiful people who really seemed to want to make our stay as fab as possible by being so friendly, helpful, welcoming and just all round lovely! Our room was great with a wonderful view of the volcano. The pool was fab and the hot springs were a delight. Lovely restaurant - the breakfast was amazing and we ate their one night and it was ace. Would definately recommend and love to come again one day.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Megan D wrote a review Jul 2022
2 contributions
The perfect blend of ambiance and hospitality. The staff and managers are incredibly friendly. Rooms are spacious, well kept, comfy mattress and working AC!! Pool and thermal springs were nice after long days of hiking through the jungle. Only a quick drive to town and a walkable local coffee spot made this place perfect for us! Our room view of the volcano was pristine (when the clouds didn’t cover it (obviously not the hotels fault))!!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kym B wrote a review Jun 2022
7 contributions2 helpful votes
+1
Nice facilities with really big accommodating rooms. Even though I traveled solo my room was big enough for at least four other people. Bathroom high. Lighting was not the best but what can I expect it’s the rainforest. Bug bug bugs if you are scared of bugs you need to make sure you sleep under the mosquito net and keep your lights off because they are everywhere.
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Bugs! They are everywhere. Bring towel set.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Whiteway wrote a review Apr 2022
Page70 contributions32 helpful votes
We stayed at this hotel between March 12,13, & 14. We reserved an upgraded room 6 months in advance of our stay. Our room was large but had only a bed, small wicker loveseat and TV on a very high desk with no chair. There was no closet to store clothes', no place to put suitcases, no table/desk for my laptop, no chairs to sit on. The bathroom had no place to put toiletries. I complained to the staff about this and they did deliver a dining table, two chairs, a table for a suitcase, and some hangers for clothes. The hot tub had no water and was surrounded by yellow tape. There was no water in two of the three hot springs. The one with water was so discolored I would not use it. The hotel is very poorly run. They have a lot of large school tours that stay there. So noisy at breakfast time. Such a lovely location and nice grounds but they need better management. The hotel is over priced for the quality provided. A very disappointing experience hotel experience.
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Date of stay: March 2022
Value
Cleanliness
Service
Room Tip: Do not stay at this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alyssa T wrote a review Mar 2022
7 contributions1 helpful vote
My husband and I stayed here for 4 nights. While rustic, it was clean and cozy. The grounds were great and well kept, pool was awesome and the hot springs were wonderful. GREAT locations, 7 min to downtown La fortuna in an Uber or they do have on site shuttle. We did bogarin trial and saw the sloths, we did a combo day of going to the waterfall, hiking arenal volcano and finished with a very nice public hot spring Another day we went white water rafting, zip lining and had lunch. This was all set up by Peggy (the owner) and her office associates. They are so friendly and welcoming. The server at breakfast and also dinner was so wonderful. This resort and downtown is the best food we have ever had in our lives. This trip is highly recommended! Oh, and the view on site of the Volcano is spectacular.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Cicily P wrote a review Mar 2022
1 contribution
I stayed here with my family and we had a blast! The food was delicious, the room service was so helpful, and especially Mrs. Peggy. She was so welcoming to us when we first got there and made us feel very special. And the view.....Chef's Kiss! I had so much fun in the hot springs, and one day, we actually saw the full volcano. I really do recommend this place to and kind of trip- family, friends, and buisness. I loved it.
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Date of stay: February 2022
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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galinamf wrote a review Feb 2022
New York City, New York124 contributions59 helpful votes
I wanted to like this hotel, but it didn't meet the expectations. This hotel is owned by a Chinese family and it shows. Toiletries are all from China, not just made in China but from China with all Chinese letters on them. You can imagine how cheap it has to be to transport it all the way from overseas. I had to get my own shower gel(and I used my shampoo), because the 2 in one shampoo and shower gel was awful. If you are going to this hotel, I recommend bringing your own toiletries. The mattress on the bed was extremely uncomfortable. It is some kind of cheap spring mattress. When 2 people sleep on one bed, the mattress just collapses in the middle and you both crash on each other at the center of it. I was waking up making time during the night because I was all the way at the bottom of this mattress and had to climb back up to my side to get more room. I also wish the outlets were positioned on either side of the bed or at least on one of the sides. The only outlet near the bed was behind the headboard, right in the middle of the bed. I was very excited to have a hotspring in a hotel. The hotspring pool wasn't cleaned. I don't mean the color of the water, I understand that different elements in the water give it a dark color. I mean the layer of oils that you can see on the surface of the water. We stayed in this hotel for 4 days and never saw it cleaned. I think they just add water to keep it warm, but don't change it completely, at least not often enough. Its not like a regular swimming pool, there are no filters there (as you can clearly see in the hotspring pool that sits empty). Breakfast was also underwhelming. Arenal volcano area has lots of activities that start early in the morning. Normally, most hotels would start breakfast early in this situation. For example, when we stayed in Manuel Antonio, breakfast was served starting from 6:30 in the morning. In this hotel breakfast time starts at 7:30. We were going on an early hike and needed to have breakfast as early as possible. We came at 7:20, and although some food and drinks were already out, they didnt let us come and we had to wait. I will note, that it wast only us. There were at least 6 more people waiting with us and everyone looked confused. They only had fried eggs as a breakfast option. Since I dont like this style, I was left with rice, toasts and plantains. One day I tried to make an oatmeal, but the carafe that said “Hot Milk” only had cold milk inside. Bottom line: this hotel is overpriced for what it offers. It is not a very comfortable and enjoyable stay. If I go to this area in the future, I would look for a better option.
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Date of stay: January 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TAeragsdale wrote a review Feb 2022
13 contributions4 helpful votes
Handsome rooms, has 3 hot pools with mineral water piped up(hot, medium, luke warm). Water appears slightly cloudy but the gradient of temps is BETTER than many of the others found at nearby hotels. Office staff very helpful arranging an early taxi pickup out of town. A+
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Date of stay: February 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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anat h wrote a review Feb 2022
1 contribution
Big room, nice and clean, the staff were grait, kind and very helpful, as specialy Mrs Peggy , hot water pools And very good massage. Breakfast very good.we order one night and stay two more. Peggy explain and advices what to do and what best ..
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lunahod wrote a review Jan 2022
New York City, New York130 contributions74 helpful votes
It's a good place to stay while in la fortuna. Quiet, spacious, well-kept, most of the rooms have a good Arenal view and are large. Breakfast is solid. Nothing bad to say. A good mid-range option on the lower price end. Definitely recommended.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$97 - $114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kokoro arenal hotel la fortuna de san carlos, hotel kokoro arenal, resort kokoro arenal
LOCATION
Costa RicaProvince of AlajuelaArenal Volcano National ParkLa Fortuna de San Carlos
NUMBER OF ROOMS
28
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Frequently Asked Questions about Hotel Kokoro Arenal
Which popular attractions are close to Hotel Kokoro Arenal?
Nearby attractions include Bogarin Trail (5.7 km), Arenal Oasis Wildlife Refuge (5.7 km), and Ecotermales Fortuna (2.7 km).
What are some of the property amenities at Hotel Kokoro Arenal?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Kokoro Arenal?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Kokoro Arenal?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hotel Kokoro Arenal?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Kokoro Arenal?
Conveniently located restaurants include Jalapas Restaurant, Tiquicia Restaurant, and Restaurante Travesia.
Are there opportunities to exercise at Hotel Kokoro Arenal?
Yes, guests have access to a pool during their stay.
Does Hotel Kokoro Arenal have airport transportation?
Yes, Hotel Kokoro Arenal offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Hotel Kokoro Arenal?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Kokoro Arenal?
The staff speaks multiple languages, including English, Spanish, and Chinese.
Does Hotel Kokoro Arenal have any great views?
Yes, guests often enjoy the mountain view available here.