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Volcano Lodge & Springs

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Volcano Lodge & Springs
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2,545 Reviews from our TripAdvisor Community

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Showing 1,863: English reviews
New York City, New York
Reviewed 2 days ago NEWvia mobile

Wonderful resort. We paid more for junior suite with a private waterfall pool. Room was large with wonderful shower with plentiful hot water . Pool area was fabulous with swim up pool and great happy hour. Warm water all around with plenty of room. Buffet breakfast was fine. Not great with attentive staff. The only negative was the check in....

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Helpful?
Thank markE6482CG
Reviewed 2 days ago NEWvia mobile

I did a LOT of research in looking for a good resort to start off our trip to Costa Rica, and am so glad I found Volcano Lodge and Springs. It's very reasonably priced and the amenities are great. Breakfast is delicious and the restaurant has great food too. My husband and I had the ahi tuna and beef medallions...

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Helpful?
Thank Azure M
Austin, Texas
Reviewed 3 days ago NEWvia mobile

Our biggest disappointment was the fact that we didn't see the volcano once during our three days there! Of course, the hotel has no control over the weather, so I don't blame them at all. However, I wish I knew while planning our trip how going in "dry season" is no guarantee the weather will be clear enough to see...

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Thank elizaaroundtheworld
Brooklyn, New York
Reviewed 3 days ago NEW

A very professionally run, accommodating and comfortable place to stay. Our room was huge and beautifully decorated, with a great garden view . . . the springs on the grounds were quite delightful, as was the restaurant, the spa, and all the staff. We were very pleasantly surprised by the value for the price.

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Helpful?
Thank joycezonana
Huntetsville
Reviewed 5 days ago NEW

This place was fantastic! The rooms were clean and large. They all had views of the beautiful grounds and it seemed like most had a view of the volcano on a clear day. There were so many fascinating tropical birds on the property. My family enjoyed watching them at breakfast everyday. The management seems to have an eye toward conservation....

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Helpful?
Thank nlandry0624
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello, thank you so much for this lovely review! The Customer Relations Department is grateful for your time and effort in evaluating our services. We are delighted that you mention our convenient location and friendly staff. The focus of management is definitely on conservation and sustainability! Thank you for choosing Volcano Lodge & Springs! We hope your experience with us...

Warwick RI
Reviewed 6 days ago NEWvia mobile

Service is excellent from the front desk staff ( I think his name was Juan ) very informative , excellent English and even joked about why only 1 night . They were right after seeing our room (317) and dining at the restaurant I was also asking myself why did I only book 1 night. The thermal pools are very...

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Helpful?
Thank redsox_dave09
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello, we want to give you the thanks for a wonderfull comment. The Customer Relations Department is grateful for your time and effort in evaluating our services. As you mentioned, all our staff is super helpful, professional, and friendly. Definately, you have to stay with us the next time more nights. We have many services and activities to do. Hope...

Houston, Texas
Reviewed 6 days ago NEW

The hotel has beautiful gardening, wonderful hot springs, and great volcano views.The breakfast was excellent and the staff at the restaurant is very nice. they are willing to help you. we are vegetarian . they had no vegetarian soup on the menu so we asked if they could make some for us by adding water to our packets and they...

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Helpful?
Thank tina s
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hi Tina, First, give you the thanks for your lovely comment. It is very important for us and give us the energy to following improving in all our services. The Customer Relations Department is grateful for your time and effort in evaluating our services. We strives to offer a high level of quality . All the staff is committed to...

Bellevue, Washington
Reviewed 6 days ago NEW

The garden is pretty and the room is nice setting, but the receptionist not friendly at all. Also, not explain necessary information; where the pools, restaurant are. We didn't know there was one more pool behind the restaurant till next day.

Review collected in partnership with this hotel
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Thank arnoldn271
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hi, Arnold, First of all, thank you for your cooperation for all Trip Advisor users. The Customer Relations Department is grateful for your time and effort in evaluating our services. For comments like this, we have initiated a process of feedback in order to improve our procedures in the reception area. We regret that the information provided was not complete....

Santa Teresa, Costa Rica
Reviewed 1 week ago NEW

Well located. Outside of la Fortuna so no noise and away from the crowds. Well located for Arenal excursion. Use the thermal pool. Close to where the locals go for their "free" thermal experience. You have to go enjoyby yourself

Review collected in partnership with this hotel
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Helpful?
Thank gilbertb2017
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello Gilbert, Thanks so much for your positive review. The Customer Relations Department is grateful for your time and effort in evaluating our services. We hope you can back as soon as posible. Best Regards, Gerardo Pérez H.

Mission, Canada
Reviewed 1 week ago via mobile

Decent place to stay. Small rooms were clean. Beautiful hot spring pools were awesome. Restaurant was mediocre. Nice location with a shuttle ($10) to town. Besides the pools everything was pretty average.

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Helpful?
Thank Bob26229
GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge & Springs, responded to this review

Hello Bob, Thank you for your opinion. The Customer Relations Department is grateful for your time and effort in evaluating our services. For comments like this, it is that we have begun a process of feedback in order to improve our procedures. Each comment gives us the energy to continue offering a unique and personalized product. Our main objective is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Concierge
Official Description (provided by the hotel)
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm. ... more   less 

Additional Information about Volcano Lodge & Springs

Address: La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park 21007, Costa Rica (Formerly Volcano Lodge & Gardens)
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Price Range: ₹ 7,577 - ₹ 19,114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Volcano Lodge & Springs 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Volcano Lodge And Gardens
Volcano Lodge & Gardens Hotel La Fortuna De San Carlos
Volcano Hotel
Volcano Lodge & Springs Costa Rica/La Fortuna De San Carlos
Hotel Style:
#6 Green Hotel in La Fortuna de San Carlos
#6 Luxury Hotel in La Fortuna de San Carlos
#8 Spa Hotel in La Fortuna de San Carlos
#12 Family Hotel in La Fortuna de San Carlos
#13 Romantic Hotel in La Fortuna de San Carlos
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Questions & Answers

Here's what travellers have asked, with answers from Volcano Lodge & Springs staff and other travellers.
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Questions? Get answers from Volcano Lodge & Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would ask for a room with a volcano view.”
 of 5 bubbles Michelle5757, 5 Jan 2017 | Read review
“Try to stay closer to the pools!”
 of 5 bubbles sandielefant, 2 Jan 2017 | Read review
“Get a thermal room”
 of 5 bubbles EsmieP1972, 2 Jan 2017 | Read review
“Room 305 is at far end of the property requiring a bit of a walk to the restaurant, pools and front desk. For some this could be an issue.”
 of 5 bubbles MarineDC2017, 1 Jan 2017 | Read review
“Do not take 205 unless they guarantee you they fixed the bad smell”
 of 5 bubbles MyFavoritesPlaces, 30 Dec 2016 | Read review
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