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Arenal Paraiso Hotel Resort & Spa

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Traveller (1014)
Room & Suite (427)
Pool & Beach (125)
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Overview
  • Excellent25%
  • Very good40%
  • Average22%
  • Poor7%
  • Terrible6%
Travellers talk about
“hot springs”(331 reviews)
“superior cabin”(12 reviews)
“costa rica”(113 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,382)
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Show reviews that mention
All reviewshot springssuperior cabincosta ricacanopy tourrocking chairszip liningthermal poolsstandard roomresident slothwet barfront porchgreat view of the volcanoswim up barair conditioninghorseback ridingbeautiful groundsbreakfast buffet
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391 - 395 of 856 reviews
Reviewed 16 February 2015

The rooms, overall, are okay but not top notch. They do need to be upgraded & the resort has spotty wifi. The staff, however, made our trip worthwhile. They were extremely helpful in helping us book tours & transportation to other locations. They were so...More

1  Thank livybootms
Response from Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & SpaResponded 17 March 2015

Dear Livy Thank you for rating us here on Tripadvisor. We aim to please our guests, and we can see we succeeded with you. Our staff is specially trained in customer service and they will tend to all our guests needs in the fastest and...More

Reviewed 14 February 2015

We stayed here for 1 night as part of tour of Costa Rica. Which was very lucky as if it was two, I would have asked to move. The reception was the best part of the hotel very picturesque and staff not to bad, but...More

Thank juppy
Response from Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & SpaResponded 17 March 2015

Dear Guest, We are sorry to hear that you had an unpleasant experience during your stay. We take all of our guests’ comments seriously and work on them to improve. We recently renovated our rooms, so the problems described are no longer happening. Our front...More

Reviewed 27 January 2015

I stayed in a 2 bedroom suite with 6 of my friends (7 people total). It was spacious enough for all of us to hang out at the end of the night before going to sleep- though I would suggest maybe an extra stool or...More

4  Thank laynjoyce
Response from Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & SpaResponded 29 January 2015

Dear Layn, We really appreciate your lovely comments, they are very important to our growing. It is an honor to know you enjoyed your vacations in our property, we are going to take your suggestions in our improvements about wifi. We hope all of you...More

Reviewed 26 January 2015

I stayed at this hotel for 2 nights in January. Check in was very easy - excellent customer service and you're given a map of the hotel, towel cards etc. We stayed in a superior room which was clean and spacious but the beds weren't...More

2  Thank SARA2301
Response from Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & SpaResponded 29 January 2015

Dear Sara, Thanks for all your comments, they are very important to us. It is nice to know you enjoyed and liked our services, we are going to take your experiences in our improvement plan, about the color of the hot springs it is like...More

Reviewed 18 January 2015

My husband and I recently honeymooned in Costa Rica at the end of December 2014. We were both making plans during our 2 week stay in Costa Rica and he accidentally reserved a room for 2 nights at this hotel when we planned to go...More

6  Thank Sheena H
Response from Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & SpaResponded 19 January 2015

Dear Sheena, Thanks for your comments, they are very important for us. We want to explain you that as part of our policies and conditions that we have in our different media channels, we tried to offer you some options to you get the service...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Spa
Free Internet
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Details
Price range
US$ 100 - US$ 241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Spa Hotel in La Fortuna de San Carlos
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 100 - US$ 241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Spa Hotel in La Fortuna de San Carlos
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1014)
Room & Suite (427)
Pool & Beach (125)
Dining (68)
Amenities (42)
Family and Play Areas (16)
Business Centre & Event Rooms (4)
Questions & Answers
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scarsdalequeen
10 November 2017|
Answer
Response from Priscila P | Reviewed this property |
Yes
0
Votes
vivelescrepes
7 April 2017|
Answer
Response from Glenn C | Reviewed this property |
Hi there ! No its not difficult to get yo the hill. Easy and you can drive to the cabin no problem. Zip luning i could see the perch and the cables. Very nice actually, did not zipline but looks lije its worth it ! Enjoy
1
Vote
Marlaj1
9 December 2016|
Answer
Response from Humberto A | Property representative |
Hello, yes, all our rooms have a small hair dryer in the bathroom.
0
Votes
Google Translation
Room Tips
"Get a cabin with views of the volcano."
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"Higher up rooms much better - road is busy so noisy at night"
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"Best views are with the "superior" rooms"
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"Rooms at the front of the property may have a better view of the volcano."
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