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Hotel Capstone

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282 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Capstone
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Showing 281: English reviews
Tampa, Florida
Reviewed 4 weeks ago

You can't beat The Capstone Hotel for the location! Service is friendly and great. Rooms are good, show a little wear but beds are comfortable. If you want to be right on campus, this is the best place to stay. There are now better options in Tuscaloosa but they can't beat the location!

Thank ilymom
Barry C, General Manager at Hotel Capstone, responded to this review

Thank you for your review! We are happy that you found our location convenient and hope that we will get to see you again soon!

Montgomery, Alabama
Reviewed 22 March 2017

The hotel informed me I was getting a chance to stay in the new remodeled rooms.... Well, let's say the room was okay but they forgot to do something with the bathroom... you barely, could turn around in the same updated bathroom.. Space was needed very badly. The A/C unit was outdated. I had bugs little black bugs on the...

1Thank Carsetta C
Barry C, General Manager at Hotel Capstone, responded to this review

Thank you for taking the time to share your thoughts about your visit to Hotel Capstone. We are sorry that your experience did not equal your expectations. If you would like to speak about ways that we can earn your business in the future I would very much enjoy talking with you. Please let us know if you would like...

Keller, Texas
Reviewed 16 March 2017

I stayed here two years ago when I took my son for his first campus tour. He decided on UA and now I cant get a room in the hotel for any weekend I'm able to go. Yes they are mostly football weekends but dang,...... Very professional, helpful staff. The very best UA location. Yes the rooms are dated but...

Thank Mark J
Reviewed 6 March 2017

Very nice entry, lobby, pool area, red roses were blooming! Staff is friendly and professional. Walk to stadiums, athletic center, Starbucks and Super Store. Great little restaurant on premises very reasonably priced. Beds comfortable. My only small complaint would be that the shower handle was loose and difficult to maneuver and the chair at the desk had apparently not been...

Thank Evelyn W
Boston, Massachusetts
Reviewed 3 March 2017 via mobile

This is a great spot if you are visiting someone at U. Of Alabama! The only hotel right on campus and perfect location for walking around. Friendly and accommodating staff. New, fresh feel and nice rooms.

Thank Plb50
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for staying with us and for the nice review. We hope we may look forward to seeing them the next time that they are in Tuscaloosa!

Maple Glen, Pennsylvania
Reviewed 21 February 2017

I stayed here two years ago and really like the place. Great location and quality hotel. Boy, has it gone down hill fast! Conditions have deteriorated. Place needs to be renovated. First night, no sleep due to a problem with the air conditioner. I told the front desk early the next morning. When I got back to the room at...

1Thank carljw116
Barry C, General Manager at Hotel Capstone, responded to this review

We appreciate you taking the time to share your experience and are very sorry for the problems that you had. These types of problems are not not the norm and we would love the opportunity to speak with you and earn your return business. Please contact me at (205) 752-3200 so that we may speak directly. Thank you and best...

Mobile, Alabama
Reviewed 15 February 2017

The accommodations were superior and the staff, especially Ralph at the front desk and Charlie at the Legends Bar and Grill, were courteous and professional. I would recommend this establishment to everyone. P.S The pot roast was killer!

Thank TreadwellDavis
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for their kind remarks. We are always particularly appreciative when our guests mention an associate by name so that we can give them special recognition. We hope to see you again soon!

Mobile, Alabama
Reviewed 15 February 2017

Another great stay at the Hotel Capstone. The staff was exceptionally friendly and professional. I return each year with a group of teenagers who are always treated with warmth and respect. No matter how busy the hotel may be, (and this weekend they were filled with the Kentucky Wildcats Men's Basketball team), we were treated as though we were the...

Thank HollyCompton
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for staying with us year over year, and we appreciate the very kind remarks. We are glad that you enjoyed your visit and hopefully look forward to seeing you next year!

Reviewed 12 February 2017 via mobile

Great location and friendly staff. The lobby was pretty. However the entire hotel had a dorm room smell. The room was spacious and looked recently renovated. The bed and pillows were comfortable. With the hotel's age I expected some peeling paint, scratched wood, etc., but I was disappointed in how unkempt it was. There was mold and mildew around the...

Thank kfm _
Barry C, General Manager at Hotel Capstone, responded to this review

Thank you for taking the time to post about your visit with us. We are very sorry that your experience at Hotel Capstone was a poor one. We will be reaching out to you to speak about giving us another try, so that we can show you that your stay was the exception and not the norm.

Reviewed 11 February 2017 via mobile

Stayed at this hotel very first time. Staff very friendly everything seemed clean. The fire alarm went off like three different times at different hours. Like really need to get a handle on that. If there was really a fire and there had already been several fasle alarms. People won't take it serious. Don't know if we will stay in...

Thank Boogerbeat
Barry C, General Manager at Hotel Capstone, responded to this review

We thank this guest for taking the time to share their experience, and for the nice remarks about our staff and the hotel cleanliness. We very much regret the problem with the fire alarm and we are sorry for the inconvenience it caused. The issue causing the problem was identified and remedied that day, and procedures are now in place...

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  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Capstone is ideally located on the University of Alabama's lovely Tuscaloosa campus and offers the perfect spot for business or leisure. Plan a meeting or event with us, and enjoy 8,300 sq. ft. of meeting space. Hotel Capstone is proud to be the only full-service hotel in the Tuscaloosa area. ... more   less 

Additional Information about Hotel Capstone

Address: 320 Bryant Drive, Tuscaloosa, AL 35401
Region: United States > Alabama > Tuscaloosa
Price Range: ₹ 7,898 - ₹ 13,805 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Capstone 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Four Points Tuscaloosa
Tuscaloosa Four Points
Capstone Hotel Tuscaloosa
Hotel Style:
#4 Family Hotel in Tuscaloosa
#5 Business Hotel in Tuscaloosa
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Capstone staff and other travellers.
5 questions
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High Point, NC
6 months ago
Chattanooga, Tennessee
over a year ago
Woodbine, Georgia
over a year ago

See all questions (5)

Questions? Get answers from Hotel Capstone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“small bathroom even for thin people, There is a coffee maker in room, no b-fast”
J3303ESmichaelk, 9 Apr 2017 | Read review
“Ask for anything close to the elevator or you will walk a mile to your room...”
carsettac, 22 Mar 2017 | Read review
“With only three floors, you can't really go wrong for easy access.”
HollyCompton, 15 Feb 2017 | Read review
“Third floor rooms have been updated and are extremely nice.”
kemmc, 1 Dec 2016 | Read review
“Ask away from elevator and ice machine. If it's during game weekend, just be grateful for a room.”
justalee, 29 Nov 2016 | Read review
5 of 5