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Beside an average overall experience, check out was the worst ever. Receptionist was denying the debit of my account done 1 week before, even showing her on my bank phone apps. She was extremely rude and finally gave me a paper supposed to show she...More
Response from Vivian L, Director of Communications at Renaissance Shanghai Zhongshan Park HotelResponded 22 February 2018
Warmly greetings from Renaissance Shanghai Zhongshan Park Hotel and thanks for taking your time to share your feedback with us.
It is disappointing to hear that our FO service wasn't at the level as your expectations.We pledge to improve and provide personal service...More
What can I say, a quick business trip to Shanghai and looking forward to this hotel as a return guest:
-Rooms were very good as always, clean
-Breakfast view on level 26 was quite spectacular on a clear day
-Very convenient and is...More
Response from Vivian L, Dir. of Communications at Renaissance Shanghai Zhongshan Park HotelResponded 11 February 2018
First and foremost thank you for taking your time to share your experience with us on Trip Advisor. Your feedback is very important in our continuous search for service excellence.
After reading your comments we understand we fell short on your expectations. We...More
I was recommended to come to this hotel by a partner of mine. The room is very nice, comfortable and clean. I didn't try the food extensively, but those that I tried was decent. I really appreciated the bar because it has a pretty decent...More
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Response from Vivian L, other at Renaissance Shanghai Zhongshan Park HotelResponded 30 January 2018
Thank you so much for writing a great review on Trip Advisor regarding your recent visit to Renaissance Zhongshan Park Hotel. We will certainly pass your generous commendations onto our associates who will be very motivated.
We look forward to welcoming you back...More
If you don’t have a car then getting around from here is good due to the metro access etc. Disappointed with the staff that are trained to not trust people which is a shame.
I found the staff in the restaurant rude and with not...More
Response from Vivian L, Director of Communications at Renaissance Shanghai Zhongshan Park HotelResponded 12 January 2018
First and foremost thank you for taking your time to share your experience with us and our future guests on Trip Advisor. Your feedback is very important in our continuous search for service excellence.
After reading your comments I understand we fell short...More
I stay exclusively at Marriott affiliate hotels with average 120 nights a year. I can say this the best staffed hotel I stay at, the staff has impeccable service quality, always attentive to guest and on top your requests. Concierge lounge and personnel are Awesome!...More
Response from Vivian L, Director of Communications at Renaissance Shanghai Zhongshan Park HotelResponded 17 January 2018
Thank you for your warm and personal compliments to our service team. We will express our gratitude to all the hotel staff that have provided such an excellent level of service for you.
We hope to remain to be your first choice of...More
The residential and commercial areas around the beautiful grounds of Zhongshan Park have never been considered particularly fashionable by a majority of Shanghai’s foreign residents, but plenty of expats do choose to live here. The park itself is a huge draw, providing a pocket of serenity in the middle of the metropolis. The area has its share of trendy shops with wares that can’t be found elsewhere, delicious
restaurants with food ranging from fancy to affordable, and great hidden bars. Rents are also cheaper here than in other neighborhoods with the same conveniences. Aside from the obvious attractions, with its neighborhood fix-anything shops and pop-up street stalls that sell anything you need, you’ll never sacrifice Western comforts.