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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

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#50 of 4,566 Hotels in Shanghai
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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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356 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Reviewed 4 days ago NEW

Only stayed one night in Twelve at Hengshan. Check-in staff knew the SPG benefits well, promptly offering upgrades and bonus points on arrival. The rooms are large, clean and has modern decor. The breakfast buffet had one of the widest selection of food I've ever seen in any hotel! Staff was overall friendly and helpful when needed. There is a...

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Helpful?
Thank Kiaan Z
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guests, Thank you for choosing Twelve at Hengshan, The Luxury Collection Hotel, Shanghai and sharing with us your comment. We really appreciate your kind remarks about Hotel room, design, food as well as staff services. Your great experience is our pursuit. We really welcome you for your stay with us in the next future. Yours sincerely Johnny Mathis...

Shenzhen
Reviewed 1 week ago

I have attended many Ballroom events in the last few months and this hotel has the best banqueting experience. When I arrived at the hotel the welcome experience was excellent and there were a row of staff in the Lobby to guide all the guests. The Ballroom experience was great. Started the event with a lovely appetizer of crab cakes...

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Helpful?
Thank AlfieShenzhen
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, So glad to receive the good comment that you enjoyed banqueting experience at Twelve at Hengshan. It is our pursuit to provide tasty food and quality service to our guests, we certainly welcome you back to our hotel and explore more unforgettable experience with us. Thanks again and welcome back next time. Yours sincerely Johnny Mathis General...

Clarksville, Maryland
Reviewed 3 weeks ago

Spent four days at Twelve at Hengshan, a Sheraton property. Great room with a nice view of the property. Room length glass windows plus a balcony. Room extremely neat and clean though the shower, all marble, could use a little work. The location was great - with nice restaurants in walking distance. A somewhat European feel to the immediate surrounding...

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Helpful?
Thank William S
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thanks so much for your stay and sharing us your comment regarding the stay. We really appreciate your kind remarks about hotel rooms, location and services. Your great experience is our pursuit. Look forward your coming back and stay with us again. Yours sincerely Johnny Mathis General Manager

Singapore, Singapore
Reviewed 4 weeks ago

A great luxury hotel with a boutique feel, I love the hotel's decor. Gorgeous external design architecturally complemented by a somewhat zen-like minimalist elegant interiors. The beauty of the hotel alone makes it a nice hotel. The location in the French quarter is also a great plus. My brother lives in the French Concession so I am very familiar with...

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Helpful?
Thank Clarence K
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Welcome to Twelve at Hengshan, The Luxury Collection Hotel, Shanghai! Thanks so much for your comments with some details of your stay with us. We feel so happy to see your satisfaction at various aspects of the hotel and proud of being one of your favourite hotels. Thanks again and welcome your back in the near future....

Macungie, PA
Reviewed 4 weeks ago via mobile

Hotel was nice. Decent room. Some in group had A/C issues in room. Big shower. Hot water. Big room overall. Dinner at Tops on 5th floor was painfully slow. First person's meal came out 60 minutes after we ordered. Last person did not get meal until 2 1/2 hours after we ordered. Lunch on second floor the next day was...

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Helpful?
Thank Yukon2017
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Welcome to Twelve at Hengshan, The Luxury Collection Hotel, Shanghai! It's so kind of you to write the comment for us. we are appreciate of your nice remarks for hotel room and service. Also, please accept our apologies for slow dinner service. We will strengthen staff training and provide more efficient services. Thanks again and welcome your...

Oslo, Norway
Reviewed 4 weeks ago

I had that pleasure-YES that pleasure of staying in this great hotel. What a place. The location is right in the French concession and the rooms are amazing. Service is so friendly and the food –wow. I love their huge selection on their breakfast buffet. I enjoyed the great mix of European and Chinese food. As you can see from...

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Helpful?
Thank 78
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thanks so much for your stay and sharing us your comment regarding the stay, we really appreciate your kind remarks. We feel happy that you are satisfied with hotel rooms, services, food and location. Look forward your coming back and stay with us again. Yours sincerely Johnny Mathis General Manager

New York
Reviewed 22 October 2016

12 Hengshan is in between a boutique and chain hotel. The design of the hotel mixes with modern comfort with Chinese tradition. There are patches of bamboo trees in the courtyard and rooftop. The paintings on the hallway wall and above the bed also contain elements of Chinese painting. I stayed at a room with balcony, and the size of...

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1Thank kgkg
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you for choosing Twelve at Hengshan, A Luxury Collection Hotel, Shanghai and sharing with us your comment. We feel happy that you are satisfied with hotel rooms, services and location, also give us suggestions. We will promote the F&B quality and look forward to welcoming you in the not too distant future to discover more of...

Durham, North Carolina
Reviewed 19 October 2016

Twelve at Hengshan is located in a nice and quiet area but also convenient to everywhere in Puxi in Shanghai. Excellent design and you will love the garden. I haven't been back for a while but the property is very well maintained and exceeds my expectation. As an SPG Gold and FHR program, I was offered a larger room with...

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Helpful?
1Thank richardcjy
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you for choosing Twelve at Hengshan, A Luxury Collection Hotel, Shanghai and spending your precious time sharing us your comment. We feel happy that you are satisfied with hotel rooms, services and location, also give us so nice review. Look forward to welcoming you in the not too distant future to discover more of us. Yours...

Asia
Reviewed 16 October 2016 via mobile

Location- is nice it's not near Xintiandi but it's near a bunch of bars and restaurants Hotel- the deco is nice the rooms are soso compared to the lobby Rooms- it's ok the room has carpet so the room has a moldy smell. The hotel has free car parking which is nice. No SPG loyalty so for anyone looking for...

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Thank Boyde Thomas S
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued customer, Thank you for your comments with some details of your stay at Twelve at Hengshan. I am glad to hear that you are satisfied with hotel location and decoration. Also, please accept our apologies for the problems which caused your dissatisfaction. I have shared your suggestions with each department to enhance the training of the team member...

Saint Louis, Missouri
Reviewed 13 October 2016

Stayed here in March 2016. The property was beautiful. Check in was a breeze, the gentleman checking me in was very nice and helpful. My room was amazing. I stayed for 4 days and the hotel was very quite, there was never really busy. I did not visit the buffet or pool because this was my first time in China...

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Helpful?
Thank WilhelminaHarker
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Welcome to China and welcome to Twelve at Hengshan, The Luxury Collection Hotel, Shanghai! Thanks so much for your comments with some details of your stay with us, we feel so proud that the hotel made deep impression on you and glad to see nice remarks about hotel service, amenities, as well as food. I will surely...

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Staying in Former French Concession

Neighbourhood Profile
Former French Concession
While there are technical borders to the area formerly governed by the French in Shanghai, the "French Concession" of today is an amorphous neighborhood that is a favorite of the city's foreign residents. While it is mostly within the Xuhui district, residents will sometimes include parts of Jing'an and Luwan in their mental maps of the Former French Concession. The area seems frozen in time, characterized by quiet, tree-lined avenues, French-style villas, interesting boutiques, lively bars and quaint cafes that are not typical of China. All of these mix and mingle with local life as Chinese markets and lanehouse communities are peppered throughout. Denizens of the Former French Concession can spectate a mahjong game on the street or get their bike checked at a tiny bike repair store on the way to their refurbished apartment tucked away among Chinese family homes.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines. ... more   less 

Additional Information about Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Address: 12 Hengshan Road, Xuhui District, Shanghai 200031, China
Region: China > Shanghai Region > Shanghai > Former French Concession , Hengshan Road
Price Range: ₹ 12,864 - ₹ 19,875 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Twelve at Hengshan, a Luxury Collection Hotel, Shanghai 5*
Number of rooms: 171
Reservation Options:
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Hotel Style:
#30 Spa Hotel in Shanghai
#35 Family Hotel in Shanghai
#38 Business Hotel in Shanghai
#50 Luxury Hotel in Shanghai
#55 Romantic Hotel in Shanghai
#172 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and other travellers.
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Seattle
18 days ago

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Questions? Get answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms layout can be confusing and a long walk”
 of 5 bubbles kiaanz, 2 Dec 2016 | Read review
“rooms facing inside the wonderful garden”
 of 5 bubbles 78, 3 Nov 2016 | Read review
“Courtyard room was lovely”
 of 5 bubbles H9086WIkellym, 18 Aug 2016 | Read review
“Rooms closest to elevators are the largest but the downside is the noise from guests returning”
 of 5 bubbles Ego13sg, 30 Jul 2016 | Read review
“Hengshan restaurant has the best Cantonese food”
 of 5 bubbles ekaihatsu, 10 Jun 2016 | Read review
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