My stay at the Shangri-La hotel was perfect. There were some issues with the reservation, which led me to believe that I was given a different type of room when I checked in. Mr. Ma, the lobby manager, solved my problem in a very timely and thoughtful manner. My whole family has left with a wonderful memory. Thank you very much!
friendly service and place very busy but great location for centre of town. Food is very nice and plenty of choice. Hi cafe is excellent value. Shame about the Santa who could only offer lollipops to the kids from a red sock. Not very convincing Cocktail bar in the evening worth a visit just for the view
Great staff service and fantastic river view. It is quite convenient to get to multiple landmarks in Shanghai from this hotel. Also, the breakfast and dinner buffets are excellent. There was a wide range of food to select and majority of them have nice taste.
although I had some unhappy experiences with Lobby front line staff and misunderstanding with the guest service manager , I still like to take this opportunity to address the recover service made jimmy was very recovering , when I got rejected he immediately offered help went in and out twice to assist me with takeouts . And I also like to thanks the duty manager on afternoon shift as well he was very patient we talk a lot that day really appreciate it for the service , the very next day I was lock outside my room as the door lock went down , but the morning shift duty manager went up very quickly I could even hear his running step out of the lift . So in anyway it made me feel like I’m Shangri-La again , thanks for the effort .
thanks for the support from Penny and Ciel from lounge,i booked room for birthday, they arrange the upgrade before i arrived and arrange the gifts in my room, i do have a wonderful holiday in the hotel and appericatied for everything your service people did for me.
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