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The Portman Ritz-Carlton, Shanghai

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#59 of 4,670 Hotels in Shanghai
Certificate of Excellence
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1,315 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 836: English reviews
Hartsdale, New York
Reviewed 9 September 2012

Although you might enter a beautiful lobby, do not be fooled. After a grueling flight from Yichang, we just wanted to unload our bags and walk around. However we were in a state of shock when we saw the safety deposit box. Have seen better at the Best Western. It was old and broken. Three maintenance people had to come...

Thank shapgo
Dallas, Texas
Reviewed 8 September 2012

The Portman Ritz Carlton hotel in Shanghai is superb! I was a little bit nervous on my first trip to China, but felt right at home in this hotel. The staff is so friendly and helpful. I want to put in a special recognition and thanks to Charlie Zha, hotel manager, Kobe from the bell staff, and Tony from the...

Thank Pamela12370
Shanghai, China
Reviewed 3 September 2012

As a native shanghainess, I love this hotel most. It's located in Jing'An district and it is the very center of Shanghai City. The hotel is 10-minute walk from the nearest metro station. I have been the member of that hotel for more than 5 years and this hotel makes me feel home. There are many good restaurants inside the...

Thank shtim
Green Bay, Wisconsin
Reviewed 27 August 2012

We loved this room and the hotel. Breakfast buffet was to die for. Area surrounding is odd, high end shops that were empty next to small business shacks. Traffic too busy to cross the street most times. They recommended taking a taxi to get across the street. Seriously. Love Shanghia though would go back again in a second...Wouldn't recommend traveling...

Thank Cindy M
Ganzhou, China
Reviewed 25 August 2012

The location was very excellent among the downtown area of Shanghai, you can find lots of interesting and lovely places around. The room was just in ordinary status since it was the first Ritz-Carlton Hotel in China which was opened in 1990s. Breakfast was just so so if you are a local Chinese, my recommendation was to try a local...

Thank FAN Z
Singapore, Singapore
Reviewed 21 August 2012

we found a room in the Pullman at the last hour as our flight to shanghai was delayed 11 hours by the typhoon. we arrived at about 6 am, totally worn out, and was greeted by the most fantastic and understanding reception who gave us a room immediately, apologising that they can only give us the lower floors at that...

Thank crazylion1
Scottsdale, Arizona
Reviewed 2 August 2012

This is one of the finest Hotels in the world for business travel and a vacation stay, as well. It's located in the City Center close to most places a visitor would want to go. The Hotel staff is great and makes you feel like you are staying right at home. As a return guest, the staff always address you...

2Thank tonyjfly
Melbourne, Australia
Reviewed 30 July 2012

I live in Shanghai and occasionally would spend a relaxing weekend getaway at a nice hotel combined with a beautiful sunday brunch also in downtown area. Normally I'm more of a Grand Hyatt fan wherever I travel to for work. But I like this Ritz in Shanghai and it became one of my favorites in town. It's no exception and...

1Thank Eva Z
Reviewed 29 July 2012

We live in Shanghai, but because our apartment building has no English cable channels, we decided to stay at a hotel to watch the Olympic opening ceremony on television, thinking that we could watch it in English. That turned out to be impossible because the IOC restricts broadcast in each market so we watched in Chinese - but that was...

Thank beatric
Stuart, Florida
Reviewed 28 July 2012

There are two Ritz Carlton hotels in Shanghai, this probably less well reviewed but better situated, I think. Have never met a Ritz I didn't like, and this was no exception. Beautifully decorated, splendid service. The breakfast buffet was the largest and best I've ever encountered; one could eat three meals' worth here.

1Thank HampsteadCarrie

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Staying in Jing'an

Neighbourhood Profile
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood


  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: ₹ 9,693 - ₹ 18,090 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#58 Business Hotel in Shanghai
#58 Luxury Hotel in Shanghai
#161 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
9 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
6 months ago
Brookfield, Wisconsin
8 months ago
Washington Dc, District Of Columbia

See all questions (9)

Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Last floor next to the club”
 of 5 bubbles davidespana2016, 11 Dec 2016 | Read review
“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
“Unless they get it together it is not worth the stay”
 of 5 bubbles enricom22, 24 Nov 2016 | Read review
“Away from the lifts”
 of 5 bubbles adelaidesummer, 24 Nov 2016 | Read review
“Make sure you know what size your room would be...”
 of 5 bubbles HadarS_12, 22 Nov 2016 | Read review
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