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The Portman Ritz-Carlton, Shanghai

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#55 of 4,967 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,409 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 913: English reviews
Vancouver, Canada
Reviewed 2 weeks ago

The biggest impression I have of this place (as I sit in the restaurant waiting for 45 minutes for ANYONE to come by to ask for some water) is that the place teems with eager, seemly friendly staff, but quantity has replaced quality. The level of competence and ability apart from smiling and nodding is seriously low. Service -This hotel...

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Thank TheVancouverites
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear TheVancouverites, Thank you very much for taking the time to provide us with feedback concerning your recent stay at The Portman Ritz-Carlton, Shanghai. Please accept my apologies that your stay with us did not fully meet your expectations. The genuine care and concern of our guests is our highest mission and it is our goal to create exceptional memories....

Clarkston, Michigan
Reviewed 2 weeks ago

Great location and within walking distance to many restaurants and shops. Hotel is well maintained with an excellent fitness center. Rooms are clean and up to date and the bell men are very nice and accomodating.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank jpastor48348
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear jpastor48348, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Reviewed 2 weeks ago

It was under renovation and we weren't able to see how the lobby is actually like. The rooms are rather big and nice, as classic as the usual Ritz-Carlton rooms are. Services were good, we enjoyed our in-room dining breakfast with really splendid services. I expect that it would be a wonderful place if the renovation is completed.

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1Thank Cheryl H
Mexico City, Mexico
Reviewed 2 weeks ago

This is the best option to enjoy Shanghai! Guest Relations Peggy Liu will make sure you have a wonderful and customized experience. The location is perfect! Close to everything and surounded by great restaurants and shops!

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank mariabS3060UL
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear mariabS3060UL, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our very own Peggy had made your stay memorable, and thank you for spending the time to...

Berlin, Germany
Reviewed 2 weeks ago

Great hotel in a convenient location close to lots of restaurants and shops (including a supermarket 1 minute from the front door). Our room on the 33rd floor was spacious and tastefully furnished with a very comfortable King bed. The gym is large and equipped with high-quality machines.

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1Thank OnZeeEdge
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear OnZeeEdge, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Taipei, Taiwan
Reviewed 3 weeks ago

First time at Ritz the lobby area are nicely decorated but rooms are pretty outdated.howver right outside the hotel there are some good food. Saigon mama is good if u want some spicy food. Baker and spice gives u a good latte

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank gilbertg297
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear gilbertg297 Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive...

Reviewed 3 weeks ago

I was supposed to stay this hotel at the Christmas but the stay was canceled. At the time, I ordered flower outside of the hotel and it was too late to canceled it. Then I called the hotel and ask them to send the flower to my girl friend's home. Despite my stupid request, the person, Claire who talked to...

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1Thank 949jink
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 949jink, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Sunny Isles Beach, Florida
Reviewed 3 weeks ago

I had a wonderful stay at Portman Ritz Carlton. The location is great right by all the shopping Shanghai can offer. Hotel staff are nice, hotel can use a total overhaul. Breakfast was very scarce and not what you would expect from a Ritz Carlton hotel.

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Thank Joseph B
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Joseph B, We thank you so much for taking the time to write a review on Trip Advisor following your last visit at The Portman Ritz-Carlton. Shanghai. Your comments concerning our food quality is very much appreciated as it is through feedback from our guests that we are able to constantly improve our level of service and I would...

Montgomery, Alabama
Reviewed 3 weeks ago via mobile

This hotel was awesome!!!! The bar, concierge, restaurants. I loved it and will be back. The hotel was very clean. We enjoyed the party they had on New Years. In walking distance to shopping and restaurants.

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1Thank Dwebster13
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Dwebster13, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Reviewed 3 weeks ago

This hotel is located at the center of well developed area in Shanghai's Puxi area. In walking vicinity, there are many name brand stores and shopping malls along with countless restaurants. Staff of the hotel are friendly, knowledgeable, and professional. I highly recommend this hotel for travelers of all category.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank keehyunk2017
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear keehyunk2017, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: ₹ 9,302 - ₹ 24,302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#55 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#162 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor have an excellent view”
  • view from the Portman Ritz Carlton
 of 5 bubbles HowardKlooster69, 21 Mar 2017 | Read review
“room including breakfast”
  • view from our hotel room
 of 5 bubbles 476jael, 24 Feb 2017 | Read review
“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
“upper floors give you a great view of Shanghai providing the polution levels are low.”
 of 5 bubbles ruthl153, 17 Jan 2017 | Read review
5 of 5