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The Portman Ritz-Carlton, Shanghai

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#49 of 4,566 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,261 Reviews from our TripAdvisor Community

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Showing 794: English reviews
New York City, New York
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 days ago NEW

Hotel was located in a popular area on Nanjing Rd about a 10 min walk from the Jing'An subway station so it was super easy to get around. The concierge team was incredibly helpful in ensuring we had locations written in Chinese for any taxis we were taking. The rooms overall were nice. The first 4 days we were there... More 

Helpful?
Thank AliB31
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear AliB31, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

London, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

This hotel does not deserve the Ritz Carlton banner. I called in advance and asked for an air conditioned room, it was still warm, and when I checked in the room was very warm. When I called to ask to either get the AC to work they could not find me in the system. Then they told me they would... More 

Helpful?
Thank enrico m
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Mr. Enrico, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the... More 

Swansea, United Kingdom
Level Contributor
203 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 1 week ago

Recently stayed here while on business to China. Great location, central to everything. The rooms spacious and clean. Staff helpful and friendly. The only negative would be the breakfast, I went down one morning, during peak hour and the omelette and egg station was about 10 people waiting, besides this could fault the breakfast spread and presentation. The bar area... More 

Helpful?
Thank adelaidesummer
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Adelaidesunner, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

1 review
Reviewed 1 week ago

I and my colleagues have been staying at the Portman for business for many years and very happy each time. The recent renovations in the lobby are very nice, the rooms very comfortable and beautiful. The hotel is located on Nanjing road which is awesome for shopping ,restaurants and the trees are beautifully lit up at night, creating a supberb... More 

Helpful?
Thank Cvetka B
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Cvetka B, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time... More 

El Portal, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

The Portman Ritz-Carlton when built was the first five-star hotel constructed after the reopening of Shanghai after years of slumber under strict communism. While still a great hotel, newer hotels that have opened in recent years are expanding the concept of service and luxury. This hotel could use a refreshment to match the contemporary level of service found in other... More 

Helpful?
Thank JimV79
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Mr. JimV79, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the... More 

Los Angeles, California
2 reviews
Reviewed 1 week ago

Perfect location and quality of service. This is the way to visit Shanghai. The staff will help you navigate your visit in China. The location allows you to easily access many retail and tourist destinations. The reason I like it is for business purposes.

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank Jeff A
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Cjlimm, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Sydney, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I really enjoyed this hotel. The room was lovely, and the facilities were great. The gym is large and not very crowded. We were fortunate enough to have executive lounge access, which made the stay more enjoyable as we were able to avoid the downstairs restaurant. The queues downstairs for breakfast were very long and apparently the wait was equally... More 

Helpful?
Thank HLJamieson
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will take... More 

Jerusalem, Israel
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

1. The room (4304) was exceptionally small. It is essentially a bed with a door. Unacceptable as a deluxe club-level room (and price!) at a Ritz hotel. Very disappointing. 2. The desk lamp bulb was, and probably still is, broken and was never replaced! 3. One day the small hand towels were missing. 4. The shower is not the level... More 

Helpful?
Thank Hadar S
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Mr. Hadar, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the... More 

Hong Kong, China
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 weeks ago

Despite first impressions, which are of a tired looking exterior, this is a top rate hotel with well appointed rooms, attentive service, glitzy bar and well equipped gym. Well placed for shopping on Nanjing West road, though a far distance from the touristy Bund.

Helpful?
Thank cjlimm
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Cjlimm, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Dusseldorf, Germany
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago via mobile

I visited the Hotel on a Business trip the Rome have been spacious and clean. The Gym was nice and the staff helpful and mostly English speaking. The Hotel is located on the main shopping strip with all major brands at your doorsteps. The only thing to complain was that it was hard/impossible to catch a cab! The "operator" was... More 

Helpful?
Thank Nudles21
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Nudles21, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will take... More 

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: ₹ 10,432 - ₹ 20,251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#160 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
9 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
5 months ago
Brookfield, Wisconsin
7 months ago
Washington Dc, District Of Columbia

See all questions (9)

Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
“Unless they get it together it is not worth the stay”
 of 5 bubbles enricom22, 24 Nov 2016 | Read review
“Away from the lifts”
 of 5 bubbles adelaidesummer, 24 Nov 2016 | Read review
“Make sure you know what size your room would be...”
 of 5 bubbles HadarS_12, 22 Nov 2016 | Read review
“Choose Club Level, worth the extra cost”
 of 5 bubbles jscott479, 12 Nov 2016 | Read review
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