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The Portman Ritz-Carlton, Shanghai

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#54 of 4,966 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,422 Reviews from our TripAdvisor Community

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Showing 920: English reviews
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Toronto, Ontario
Reviewed yesterday NEW

The room is dirty, the staff is rude and unhelpful. Rude is very where at the hotel. The hotel is old and just feel like an office instead of an 5 stars hotel. It can only earns One star Max for this hotel. Every things the décor is 80s and the carpets is so old that I need to wash...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank mnspplg
Reviewed 2 days ago NEW

portman ritz-carlton is an elegant, great hotel to stay, location is great, close to virtually everything. Staff were friendly, accommodating, thoughtful. when it was raining, they provide umbrella. the hotel is busy, however hard to get taxi when you need it, I guess, this is not the hotel's fault...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank George C
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear George C, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience...

Atlanta, Georgia
Reviewed 4 days ago NEW

It is one of my favorite hotels in Shanghai. There are many reasons for this, but the main reason is the very kind and warm staff. Location: Located between JINGAN TEMPLE and NANJING WEST ROAD station. There is a supermarket below which is very convenient. The rooms are not small, they are very well arranged. I was worried that the...

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Helpful?
1Thank sung woo c
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear sung woo c, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful...

Hong Kong, China
Reviewed 4 days ago NEW

Truly recommend this hotel to all travelers, very friendly staff who were extremely helpful, professional and efficient. Good location it's easy to get anywhere in town, lots of the shops and restaurants all around.The rooms are clean and very comfortable . Must stay in this hotel again for my further business trip in Shanghai

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Helpful?
1Thank 903Carolng
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 903Carolng, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Saline, Michigan
Reviewed 5 days ago NEWvia mobile

I stayed at the Portman Ritz-Carlton for 3 nights while on business in Shanghai in mid-March 2017. While the location is excellent and the hotel rooms are very comfortable, I did take exception with 2 aspects of my stay. First, the breakfast buffet was only fair. The quality of food and presentation at the different stations was satisfactory at best....

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Helpful?
Thank Hammerdawg13
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Hammerdawg13, It has been a great pleasure welcoming you to The Portman Ritz-Carlton Shanghai during your recent travel to China and would like to sincerely thank you for the extensive feedback that you have provided us on Trip Advisor. Please accept my apologies that your stay with us did not fully meet your expectations. The genuine care and concern...

Hong Kong, China
Reviewed 5 days ago NEWvia mobile

Staying in Ritz this time and got a surprise from the hotel by sending me the birthday cake and wish me happy birthday. Wow!! Did not expect this and it's very nice of them. That's what we call services. Love this hotel. Also, it still keep the high level of service for everything. Definitely will recommend this one.

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Helpful?
Thank Anson0325
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Anson0325, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Shanghai, China
Reviewed 6 days ago NEW

You would be dissapointed to think this hotel as a typical Ritz Carlton you find elsewhere in the world. Although the staff is friendly with great service, the facility is way old, the wall is thin to the point that you hear mourning of the next door neighbor all night long, the room smells bad (sweat like smell...sour!) perhaps with...

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Helpful?
Thank kennethmcmullin
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear kennethmcmullin, Thank you very much for taking the time to provide us with feedback concerning your recent stay at The Portman Ritz-Carlton, Shanghai. The genuine care and concern of our guests is our highest mission. We are very disappointed that did not fully meet your expectations. Our standards are much higher than those you encountered. I have shared the...

Guangzhou, China
Reviewed 6 days ago NEW

Hotel is in a great location but room need updated and upgraded. Front desk staff seemed very poorly trained and check-in / check-out process was slow and painful. Breakfast buffet quite nice and staff in the restaurant very efficient.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank mekw1234
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear mekw1234 We thank you so much for taking the time to write a review on Trip Advisor following your last visit at The Portman Ritz-Carlton. Shanghai. Guest experience is our top priority. Its with sincere regret that this was not evident throughout your stay. and I would like to thank you for bringing your experience to our attention. Our...

Shanghai, China
Reviewed 1 week ago via mobile

The bar is an excellent location to relax and enjoy a great well prepared cocktail. The service is very good and professional Ting Ting and Evelyn do a great job making sure that the experience is outstanding

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Helpful?
Thank DLJ1030
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear DLJ1030, It has been a great pleasure welcoming you to The Portman Ritz-Carlton Shanghai and would like to sincerely thank you for the extensive feedback that you have provided us on TripAdvisor. At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance. It...

Foshan, China
Reviewed 1 week ago

Excellent hotel on a great location, friendly staff, lobby manager knew my name the next morning, recognition of the customers , helpful doormens, all services are excellent and you feel like coming home. The room has everything what a 5 star needs, Also the facilities of the Portman are great, like pool, spa. Definitely a place to return, has an...

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Helpful?
1Thank HowardKlooster69
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear HowardKlooster69, I would like to thank you for taking the time to share the details of your review. It is such honor to welcome you to The Portman Ritz-Carlton, Shanghai. The genuine care and comfort of our guests is our highest mission. It is comforting to hear that you enjoyed the exceptional service of our Ladies and Gentlemen On...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: ₹ 9,322 - ₹ 24,185 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#54 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#164 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to check your room clean before checking in”
 of 5 bubbles kennethmcmullin, 24 Mar 2017 | Read review
“Top floor have an excellent view”
  • view from the Portman Ritz Carlton
 of 5 bubbles HowardKlooster69, 21 Mar 2017 | Read review
“room including breakfast”
  • view from our hotel room
 of 5 bubbles 476jael, 24 Feb 2017 | Read review
“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
5 of 5