We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
No.1376 Nanjing West Road, Jing'an District, Shanghai 200040 China
Hotel direct offer!Unlock Member Rates!
Expedia.com
Hotels.com
Orbitz.com
Priceline
eDreams
Travelocity
View all 14 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (2417)
Room & Suite (323)
Dining (241)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 22/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Portman Ritz-Carlton, Shanghai
Updated 22/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 5,041 in Shanghai
Location
Cleanliness
Service
Value
Travellers' Choice
Discover a breathtaking luxury hotel - The Portman Ritz-Carlton, Shanghai. Our award-winning hotel in Shanghai, China sits in the upscale Nanjing Road entertainment, dining and shopping complex, enthralling guests with an unparalleled and impeccable accommodations.
Read more
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid private parking on-site
Wifi
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Children Activities (Kid / Family Friendly)
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Quiet
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
98Great for walkers
Grade: 98 out of 100
178Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
5648Reviews32Q+A100Room tips
Traveller rating
  • 4,615
  • 668
  • 236
  • 77
  • 54
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Nair wrote a review 3 May
1 contribution
I have been staying at the Portman Ritz Carlton Shanghai for the past 5 weeks now during the lockdown. Hotel staff have been very helpful during these challenging times. Special recognition to Joselle Basa whose customer service has been exceptional. Hotel management has tried to make our stay (quarantined in our rooms) as comfortable as possible. The hotel GM (Tarik Temucin) is also very accessible and supportive. I am rating 4 stars because I haven’t experienced much of their bar/restaurant, fitness center, etc as they are all shut down due to the lockdown.
Read more
Review collected in partnership with 单个酒店
Date of stay: April 2022Trip type: Travelled
Helpful
Share
Fabio T wrote a review Apr 2022
Haimen, China1 contribution1 helpful vote
Hi guys, in this moment I am in Shanghai and in lockdown, but really in this moment I really appreciate and thankful to all staff of the Ritz Carlton, also in this difficult moment they make their guests feel special. Many thanks for all guys Fabio.
Read more
Date of stay: April 2022Trip type: Travelled
1 Helpful vote
Helpful
Share
JIm wrote a review Apr 2022
Shanghai, China3 contributions2 helpful votes
During the Shanghai lockdown, I had the privilege to stay at the Portman Ritz Carlton Hotel, and I have developed a whole new respect for this well-established hotel property. Estelle, one of the on duty managers, was one of the most helpful hotel staff I have met in a very long time. She went out of her way multiple times to assist me in obtaining government papers to be able to get my PCR test and get me prepared for my international flight. With all the challenges going on, Estelle not only maintain her extremely positive attitude, but she help me as a guest reduce my stress and worries. During the evenings, many of the guests were quite stressed from being locked down in Shanghai. One of the brighter spots was the lobby lounge/bar. They have a tremendously kind and energetic group of bartenders and wait staff. To name a few, Cindy, Louis, Alfred, Taylor, Candy, and Winnie worked together like a well oiled machine yeah making all the gas feel like ease by giving us laughter and comfort. They really made us weary travelers feel at home and at ease. Hats off to them! Being a lifetime titanium member I have stayed at hundreds hotels accumulating over 850 nights of my life, and this was one of the stays that I will remember. Fantastic work, and I will definitely see you on my next trip!
Read more
Date of stay: April 2022Trip type: Travelled
Helpful
Share
Jeremie G wrote a review Apr 2022
Hong Kong, China5 contributions2 helpful votes
The guest Service William (with the concierge gold keys 👍👍) was really helpful to me during this strange lockdown time. He helped a lot to go through it and the level of service is definitely what I am expecting from a five star hotel. Thank you William!
Read more
Date of stay: April 2022Trip type: Travelled
Helpful
Share
Misu wrote a review Mar 2022
1 contribution
I’m very happy to stay here during 3 weeks. Especially thank Livia and Irene. I was the first time to come this city but I can settle down well thanks to them. They helped me to use bank service very conveniently even in Covid situation. And I got a support to order something using local application. They spent much time to me sincerely even day off… I’m very very impressed. Thanks a lot Ritz Carlton.
Read more
Review collected in partnership with 单个酒店
Date of stay: March 2022Trip type: Travelled
Helpful
Share
Olivia wrote a review Mar 2022
2 contributions
This is to sincerely share our appreciation to the hosting for our business event during the pandemic of Covid 19 in Shanghai in March.2022. Although we under the tough times, but we still have a very good moment for all the arrangement. All of the team members have a preciously memory for the high standard and excellent service for Elaine team. The room is very comfortable; the service and the people is so kind and professional . We will definitely come to this place again , and share our image of Ritz hotel to our business partners and friends members . Million thanks for Elaine’s team support again. 😊
Read more
Date of stay: March 2022Trip type: Travelled
Helpful
Share
Rob N wrote a review Feb 2022
1 contribution
We have stayed at this Ritz multiple times. The service is excellent. Phil and the rest of the team from Guest Relations team are fantastic. No question went unanswered and they were always there to help out. Phil personally delivered chocolate to our room and the kids did not hesitate to eat the chocolate. We enjoyed the pool and went swimming multiple times. Overall a wonderful stay and the whole Ritz team is on top of their game. We would not hesitate to stay here again!
Read more
Review collected in partnership with 单个酒店
Date of stay: February 2022Trip type: Travelled
Helpful
Share
Steve Yao wrote a review Feb 2022
16 contributions
Awesome!!! All hotel staffs are very polite and active, you could feel their smiles even they wear a mask. This time is a super beyond expectation stay during the Chinese New Year. Particularly, Haley in the executive lounge, she is very professional. The whole service experience we got from her has exceeded 100 points, from the telephone contact before check-in, the whole stay for 4 days and 3 nights, and the check-out. Every moment, you can feel the super high-quality service from the executive lounge team. When checking out, Haley also gave my kid a Ritz kids backpack, my kid really like this one. I want to express A BIG THANK YOU to Haley and the Executive Lounge team, and the entire Portman Ritz-Carlton, Shanghai hotel, for providing us with an ultimate holiday experience. Will definitely come again in the future and recommend it to friends and family. Big thumb up!!!
Read more
Date of stay: February 2022
Value
Rooms
Service
Helpful
Share
Mingtang Y wrote a review Feb 2022
1 contribution
We went on the weekend, and while our departure at the lobby. There was an area with Tiger year decoration and a lucky lion doll costume that my daughter liked it so much and walked back and forth for several times. The hotel staffs Amy and Chloe noticed my daughter and welcomed her to hug lucky doll. When we left, my daughter also got a lion bag for souvenir, which is my daughter’s favorite bag on her bed now. We come often and definitely come again!
Read more
Date of stay: February 2022Trip type: Travelled
Helpful
Share
Smith Michael wrote a review Feb 2022
Beijing, China9 contributions4 helpful votes
Absolutely, my parents and I love the tremendous Club Lounge up on the 43th floor. Stylish decoration with classic furnitures, attractive delicious buffet layout. Five meals accompanied with 5-Star service, performed by a magnificent team with Ritz-Carlton Ladies and Gentlemen. Especially, Meghan and Harkin, who have definitely been showing hotelier’s expertise and hospitality to their distinguished guests.
Read more
Date of stay: February 2022Trip type: Travelled
Helpful
Share
Previous
123456
PRICE RANGE
$192 - $252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
上海波特曼丽嘉酒店, the portman ritz-carlton shanghai hotel shanghai, ritz carlton shanghai, portman ritz carlton shanghai, ritz shanghai, shanghai ritz-carlton
FORMERLY KNOWN AS
The Portman Ritz-Carlton Shanghai
LOCATION
ChinaShanghai RegionShanghaiPuxi (Downtown Shanghai) / Jing'an / Shimen Er Lu (Shimen Second Road)
NUMBER OF ROOMS
593
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about The Portman Ritz-Carlton, Shanghai
Which popular attractions are close to The Portman Ritz-Carlton, Shanghai?
Nearby attractions include Shopping Tours Shanghai-Day Tour (0.05 km), Shanghai Acrobatic Troupe Performance (0.05 km), and Shanghai Centre Theatre (0.05 km).
What are some of the property amenities at The Portman Ritz-Carlton, Shanghai?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Portman Ritz-Carlton, Shanghai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Portman Ritz-Carlton, Shanghai?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Portman Ritz-Carlton, Shanghai?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Portman Ritz-Carlton, Shanghai?
Conveniently located restaurants include Calypso Restaurant & Lounge, Din Tai Fung (Nanjing West Road), and Lobby Lounge (Jing An Shangri-La, West Shanghai).
Are there opportunities to exercise at The Portman Ritz-Carlton, Shanghai?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Does The Portman Ritz-Carlton, Shanghai have airport transportation?
Yes, The Portman Ritz-Carlton, Shanghai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Portman Ritz-Carlton, Shanghai?
Yes, dry cleaning and laundry service are offered to guests.
Does The Portman Ritz-Carlton, Shanghai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Portman Ritz-Carlton, Shanghai?
Many travellers enjoy visiting Jing'an Temple (0.7 km), Shanghai Temple Of the Town God (Chenghung Miao) (3.8 km), and Shanghai Former Provisional Government Site of the Republic of Korea (2.4 km).