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The Portman Ritz-Carlton, Shanghai

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#55 of 4,939 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,362 Reviews from our TripAdvisor Community

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Showing 872: English reviews
Reviewed yesterday NEW

Nice hotel. Location is super good. This is the first time I visit the Portman Ritz Carlton. And I have been upgraded to a suite due to my platinum membership. It's a very fashion, luxury, cozy hotel. The swimming pool is old and small, but super warm so you can still enjoy during winter time. However, the public space out...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Weihsuan C
Singapore
Reviewed 2 days ago NEW

Excellent location in the heart of the JinAng district. The hotel itself is luxurious, yet contemporary and comfortable with probably some of the best service I have received. Little things like, the cleaner saw that I didn't have a book marker so whilst I was at work she provided me with a Chinese book marker in my book supported by...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank kristian958
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Can't recommend the Hotel enough. Just had a short business stay for 3 or 4 days. Service impeccable, great location and Alice and Abbey in the Executive Lounge could not have been more helpful to make sure that the trip went smoothly.

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Helpful?
1Thank silograms77
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Silograms, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Palo Alto, California
Reviewed 3 days ago NEW

Very professional and friendly staff. They can almost predict your needs. The Hotel Club on the 43rd floor is a sanctuary for business travelers looking for a place to decompress, have a good fresh meal and do some work in a quiet environment.

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Helpful?
1Thank Natan S
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Natan S, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time...

Reviewed 4 days ago NEWvia mobile

This is a great hotel, very conveniently located in the heart of Shanghai. What makes the hotel such a warm, friendly and welcoming place is the staff who always acknowledge me by name and take great care of me. I have to give particular thanks to Alice and her very special team in the Club Lounge who know all my...

Review collected in partnership with 单个酒店
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1Thank CMAVC
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear CMAVC, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Ipoh, Malaysia
Reviewed 5 days ago NEWvia mobile

Loved this hotel. The rooms are spacious.The staff were all approachable and friendly, million thanks to club staff for their fantastic service. They make me feel home.Will definitely come back again.

Review collected in partnership with 单个酒店
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Helpful?
1Thank munchien5020
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear MUNCHIEN5020, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Reviewed 5 days ago NEWvia mobile

I stayed at The Portman Ritz-Carlton for a short holiday. The hotel owns perfect location where at the city center. It is very easy to access to other attractions in Shanghai. And The staffs overall are nice,especially those staffs from club lounge are very friendly and helpful.

Review collected in partnership with 单个酒店
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Helpful?
1Thank wenzhuh
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear wenzhuh, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Hong Kong, China
Reviewed 5 days ago NEW

Staff are smart and nice with high standard of service. nice location and nice bed to sleep in. The breakfast in the portman Cafe is super nice; large variety, tasty and good presentation. Just the kiwi juice is not so tasty.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank hunglingc2017
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear hunglingc2017, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Hamburg, Germany
Reviewed 1 week ago NEW

Hotel is an about 40 min drive from Hongqiao Airport / Trainterminal and an about 1 hour+ from Pudong airport. Rooms are of average size. comfortable and clean. Beds are reasonable soft and the pillows comfortable for my taste. Bathroom has a walk in shower and a bathtub. Water flow is somewhat difficult to control, as the temperature is controlled...

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Helpful?
Thank yogimo
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Yogimo, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive...

North Houston, Texas
Reviewed 1 week ago via mobile

It was truly an amazing experience staying in this hotel. The location is the best! It is Shanghai's Fifth Avenue. I was born and lived there for thirty year. I knew it is the best location in Shanghai. After living in the USA for 29 years, it was my first time to come back China celebrating Chinese New Year, and...

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Helpful?
1Thank Joyce L
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Joyce, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: ₹ 10,216 - ₹ 19,356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#55 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#156 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
10 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
8 months ago
Brookfield, Wisconsin
9 months ago
Washington Dc, District Of Columbia

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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
“upper floors give you a great view of Shanghai providing the polution levels are low.”
 of 5 bubbles ruthl153, 17 Jan 2017 | Read review
“Last floor next to the club”
 of 5 bubbles davidespana2016, 11 Dec 2016 | Read review
“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
5 of 5