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The Portman Ritz-Carlton, Shanghai

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#49 of 4,998 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,481 Reviews from our TripAdvisor Community

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Showing 966: English reviews
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Reviewed yesterday NEW

I would like to point out that I am a Ritz Carlton Platinum member. I travel a lot for both business and pleasure and have stayed at many Ritz properties. To me the small things are what makes the difference between a good property and a great property. The Portman sadly missed on many counts. The stay at the Portman...

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Helpful?
Thank james n
Minneapolis, Minnesota
Reviewed yesterday NEW

Excellent location, very friendly, and great value. I have been in this hotel three time with last 12 months. Management of the hotel has significantly improved. After renovations, the environment is very comfortable. The level of service and environment is compatible with its band name. Would strongly recommend it.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank zhongq2017
Grand Gaube
Reviewed 2 days ago NEW

Heard a lot of Ritz from the past, however I am disappointed with the stay. It felt like B&B. From arrival to check in to departure, there is nothing special. My advise for the hotel is that: There is only so much you can do about the deco and facility, focus on the staff.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank xiaofengz715
Boston, Massachusetts
Reviewed 3 days ago NEW

One night at this hotel and honestly in my hundreds of thousands of miles of traveling each year, I have never seen such terrible service/treatment of a customer. Went to check in late mid-week. The usual ask for my passport, and then it went down hill. I was with a colleague who was from China. After 30 seconds of checking...

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Thank mikegol
Reviewed 3 days ago NEW

This is the first time I stayed at Ritz but the experience was so disappointing. The service is even worst than a 3 stars hotel. The front desk service was so bad, the food from room service was not good, and they even charged us incorrectly, luckily we checked the bills before we pay!!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 240harveyt
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear 240harveyt, Thank you very much for taking the time to provide us with feedback concerning your recent stay at The Portman Ritz-Carlton, Shanghai. Please accept my apologies that your stay with us did not fully meet your expectations. The genuine care and concern of our guests is our highest mission and it is our goal to create exceptional memories....

Miami, Florida
Reviewed 3 days ago NEW

The headboard leather was torn-out, the carpet was old and had big stains, the beds were small. The building on the outside looks very old. I wrote anticipating time of arrival and specified we were celebrating my husbands birthday, and that I was travelling with my 7 year old son. We didn't get any special treatment, eventhough I had anticipated...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank KASCNOV
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear KASCNOV, We thank you so much for taking the time to write a review on Trip Advisor following your last visit at The Portman Ritz-Carlton. Shanghai. The genuine care and comfort of our guests is our highest mission. Its with sincere regret that this was not evident throughout your stay. Please be assured that I have shared your collated...

Rochester, Michigan
Reviewed 4 days ago NEWvia mobile

Both my wife and I arrived in Shanghai on business a few days apart and stayed at The Portman Ritz-Carlton for two weeks. The hotel rooms are very nice and the staff is very friendly and I really can't say one bad thing about the hotel. The lobby bar is a nice spot to meet with colleagues for a drink....

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1Thank The_Lankan
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear The_Lankan, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Sydney, Australia
Reviewed 1 week ago

I have travelled to China about 6 times a year. I have stayed at Ritz Carlton Portman Shanghai every time for more than 2 years. It is one of the best hotel in Shanghai, China, not only the comfortable and warm environment but also the professional staff which make your trip enjoyable. Newly renovated lobby bar is beautiful for meeting...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank E2016CUedwardl
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear E2016CUedwardl, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Adelaide, Australia
Reviewed 1 week ago

Very excellent hotel for business, friendly staff, caring service, comfortable for everything! Stayed at Portman everytime when in Shanghai, feels like home in Shanghai! The best comfort part in work trips.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank nuox113
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear nuox113, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Alberta, Canada
Reviewed 1 week ago

They will look after you. The folks at the Portman always go the extra step to make sure you're enjoying yourself in Shanghai. They will look after everything. I have stayed here many times and will be back.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Z8619NLmichaelf
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Z8619NLmichaelf, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: ₹ 10,891 - ₹ 23,985 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#165 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor room which has great city views”
chinaman1997, 16 Apr 2017 | Read review
“Club level, away from lifts (44 FL)”
cbroo, 12 Apr 2017 | Read review
“Higher floor facing towards the centre of the city”
paulellis2017, 9 Apr 2017 | Read review
“3401 was quiet and isolated, no special view”
rbrech, 30 Mar 2017 | Read review
“Make sure to check your room clean before checking in”
kennethmcmullin, 24 Mar 2017 | Read review
5 of 5