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Hilton Shanghai

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#50 of 4,940 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Shanghai
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2,290 Reviews from our TripAdvisor Community

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Showing 1,279: English reviews
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Reviewed 2 days ago NEWvia mobile

Nice hotel in good location but rooms could use a refurbishment. Staff is serviceminded vut quite formal. Penthouse bar nice but unfortunately a bit smoky. Gym is good with plenty of running and crosstrainer machines.

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Helpful?
Thank Kjell L
London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

It can be a real let-down when hotels carrying a household name underwhelm. This Hilton keeps the Hilton flag flying. Excellent, well-trained service all round. Very prompt check-in, with perks for Hilton Honours members. The room was great with a nice view (Pudong in the distance, view over the French quarter) which was well worth the price given the weather...

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1Thank carpe d
About Hotel's Favourite Review
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear carpe d, I appreciate your review of your recent experience at Hilton Shanghai. We are delighted to hear that you have enjoyed your stay with us. Thank you for your wonderful note on the services, the product and comments regarding our team member Alfred Liu. We hope that Hilton Shanghai would be your first choice of hotel when you...

Ko Samui, Thailand
Reviewed 2 days ago NEWvia mobile

This is my 2nd visit to the Hilton Shanghai hotel and I feel good to be back here again. During the check-in, the hotel's receptionist also recognized me as their returning guest, this is impressive! For this visit, my assigned room is located on the higher level and at the corner with bigger space. I also love the view from...

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Helpful?
Thank AorPhatthawut
Detroit, United States
Reviewed 3 days ago NEW

Love staying @ this hotel. The staff is very accommodating and I view this hotel as my home away from home when I am in Shanghai. My only regret is that the gift shop has been closed. But the venue is very nice, and I always look forward to staying at this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Thank rogervM6327QH
Dhaka, Bangladesh
Reviewed 3 days ago NEW

Location Very Good. Room is OK and Clean. Service is little poor. Not prompt. Need to more more prompt service, with honor. Also need Hilton Member more extra facility. I prefer always the HILTON Hotel, The Hotel is world famous Brand. So i have been stay this hotel many year's.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Mohammod Mizanu... R
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear Mohammod Mizanu... R, Thank you for taking the time to leave us feedback regarding your previous stay with us. We greatly appreciate this feedback and thank you for your loyalty to the Hilton brand. I sincerely apologise for any distress caused to you. In order for us to do better next timet it is of paramount importance to us...

Reviewed 1 week ago

the room was adequate although was supposed to be a higher level room .. the reception greeting was a bit disappointing... in fairness we did arrive 2 hours before actual check in time ... but we booked 2 rooms .. 1 for a non smoker and 1 for a smoker.. as in me .. my room was ready and yet...

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Helpful?
Thank Eddie B
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear Eddie B, Thank you for taking the time to share your experience with us. We hope to give our guests a perfect experience but on occasions may fall short of our goal. For this we sincerely apologize.We appreciate your comments and look forward to seeing next time you are in Shanghai! Regards, Gerd Knaust General Manager at Hilton Shanghai

Beijing, China
Reviewed 1 week ago

Hilton Shanghai has an excellent location in the very pleasant Jing'an District. I checked in via Hilton Honors App one day before arrival and chose a room on 30th floor - highly recommended for the view not only over the local area but right along Yan'an Elevated Road towards Pudong. Directly opposite my window was the large Jin'an Temple. Evening...

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Helpful?
Thank BJBruce
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear BJBruce, Thank you for staying with us and sharing such a generous feedback. We are really pleased to hear that you have enjoyed all the aspects of your stay including city view from the room, hotel location, swimming pool and the housekeeping & reception service. We are also very glad to know that you think our Hilton Honors App...

Hong Kong, China
Reviewed 1 week ago

The staff were very helpful and friendly, albiet pushy trying to up-sell a paid upgrade and/or join their Hilton program. Clean property, rooms are incredibly spacious for an Asian hotel. However the thermostat in the room didn't work. Normally not a huge issue except the temperature was in the negatives and it would have been good to warm the room...

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Thank bwattonline
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear bwattonline, Thank you for taking the time to leave us feedback regarding your previous stay with us. We are happy to hear we made you feel as comfortable as possible during your visit. We look forward to being of service to you again soon. Regards, Gerd Knaust General Manager at Hilton Shanghai

Fort Worth, Texas
Reviewed 1 week ago

Unlike my five-star review of the Hilton in Jinan (same week), this property and staff were just OK. First the good - hotel location, room cleanliness and friendly restaurant staff. The not-so-good - management was snarky, refused to honor my Diamond status because my room was booked by a travel agent (though the rate paid was more than the full...

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Helpful?
Thank Andy D
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear Andy D, Thank you very much for choosing to stay at Hilton Shanghai and for providing such positive comments to us regarding the hotel’s location its cleanliness and friendly restaurant staff. Regarding your feedback relating to your benefits as a Hilton Honors member. We appreciate your loyalty however, in order for you to receive your benefits as an Honors...

Bangkok, Thailand
Reviewed 2 weeks ago

have experienced a nice stay in the hotel and really a nice time to get a good view in the room to see the Jiang'An district. Also the reception has a nice welcome smile on his face and made a quick check-in process.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 236yangw
Gerd K, General Manager at Hilton Shanghai, responded to this review

Dear 236yangw, Following your recent stay here at Hilton Shanghai, I would like to thank you for having taken the time to post your comments.We are happy to hear we made you feel as comfortable as possible during your visit. We look forward to being of service to you again soon. Regards, Gerd Knaust General Manager at Hilton Shanghai

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The recently refurbished Hilton Shanghai hotel towers impressively above the city's former French Concession and is located in the heart of Shanghai's business and entertainment districts. Within walking distance of Shanghai's exclusive shopping streets, Nanjing Xi Lu and Huaihai Lu, this prestigious Shanghai hotel is close to Shanghai attractions such as Jing'an Temple and Jing'an Park. Pudong International Airport is a 50-minute drive away and Hongqiao Airport is only 20 minutes from the hotel. Hold your next conference in one of the 18 meeting rooms or choose the elegant Grand Ballroom at this Shanghai hotel. All contemporary Hilton Shanghai hotel Guest Rooms offer a spacious work area, wireless Internet access and large windows offering views of the city. Choose and Executive Room for access to the 38th floor Executive Lounge. After a busy day, relax in the spa, enjoy a game of squash or work out in fitness center at the Hilton Shanghai hotel. Choose from one of the hotel's 8 restaurants and bars and Dine on fresh seafood at People on Water, the Ningbonese Chinese cuisine restaurant and enjoy views of the impressive Shanghai skyline from the level 39 Penthouse Bar. ... more   less 

Additional Information about Hilton Shanghai

Address: No.250 Hua Shan Road,Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: ₹ 7,848 - ₹ 15,570 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Shanghai 4.5*
Number of rooms: 714
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hilton EMEA, Hotels.com, Cheap Tickets, Ctrip TA, Travelocity and Agoda so you can book your Hilton Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Shanghai Hotel Shanghai
Hilton International Shanghai
Shanghai Hilton International
Hotel Style:
#33 Spa Hotel in Shanghai
#37 Romantic Hotel in Shanghai
#44 Family Hotel in Shanghai
#46 Business Hotel in Shanghai
#50 Luxury Hotel in Shanghai
#104 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Shanghai staff and other travellers.
13 questions
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Questions? Get answers from Hilton Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“probably the upper level above the room i stayed in would be better..”
 of 5 bubbles 991eddieb, 13 Feb 2017 | Read review
“On-line check-in - go for upper floors on the side away from the lifts - the city views are excellent”
  • Evening view of Yan'an Elevated Road from 30th floor Hilton Shanghai
  • Looking along Yan'an Elevated Road towards downtown and Pudong from 30th floor Shanghai Hilton
  • Jing'an Temple (telephoto view) from 30th floor Hilton Shanghai
  • Early evening along Yan'an Elevated Road from 30th floor Hilton Shanghai
 of 5 bubbles BJBruce, 12 Feb 2017 | Read review
“Hotel is OK, but I would comparative shop for a better deal.”
 of 5 bubbles AndyD593, 9 Feb 2017 | Read review
“Corner room on club floor is the way to go!”
 of 5 bubbles luvtravel4adventure, 31 Jan 2017 | Read review
“Get a room as high as possible. The views are spectacular. If you have status with Hilton you will get upgraded.”
  • View from my room on the 33rd floor
  • View from Executive lounge on 38th floor
  • Heated mirror - look ma!  It doesn't fog up!
  • View at dawn from room
 of 5 bubbles AnubitipoZ, 23 Jan 2017 | Read review
5 of 5