Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Residing on one of Shanghai's most famous pedestrian shopping street, Radisson Collection Hotel, Hyland Shanghai offers guests an exceptional stay in the heart of the city. Stay within walking distance of Shanghai's famed attractions including the Bund and People's Square, enjoy a stroll in the beautiful Yu Garden, and soak up culture at one of the many nearby museums and theatres. The hotel promises a unique stay in China's cultural and financial hub with its unique blend of European hospitality, graceful Chinese touches, and elegant design. Enjoy alluring city views from the comfort of our rooms and suites, offering a mixture of classic and modern styles.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Chinese
Location
505 Nanjing East Road Huangpu District, Shanghai 200001 China
Name/address in local language
Radisson Collection Hotel, Hyland Shanghai
2,017 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Radisson Collection Hotel, Hyland Shanghai is celebrated for its prime location, making it a favorite for guests eager to shop and use the MTR. The atmosphere is appreciated for blending classic elegance with modern comfort, despite some finding it slightly outdated. Opinions on value and amenities vary, with some guests commending the offerings and others pointing out inconsistencies.
Rooms are recognized for their cleanliness and comfort, though calls for updates are common. While the service generally receives praise for its professionalism, experiences of unresponsiveness have been noted.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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This is probably the most central hotel you can get in Shanghai. There is an entrance directly on Nanjing road which is the pedestrian street where all main shops are. Very cool indeed! Overall, very happy about our choice. Very professional staff, all of them speaking good english, The rooms have a standard size with a nice view on the city centre. Breakfast is simply great!! there is absolutely everything, and it is extremely well organised. Thanks to its location, it was perfect for discovering the city during the day, and to relax with an evening stroll in the evening (although the temperature always close or above 35Celsius)! Strongly recommended!
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Date of stay: August 2024
Value
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Trip type: Travelled as a couple
Room Tip:Once booking the room, make sure to be specific with the request of a shower in the bathroom and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Collection Hyland Shanghai, 其他 at Radisson Collection Hotel, Hyland Shanghai
Responded 25 Aug 2024
Dear Alessio0575, We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Radisson Collection Hotel, Hyland Shanghai
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I would have given a one star rating had the hotel not responded to my complaint quickly and made amends for the following two night stay. I found it totally unacceptable that that a hotel has no operator answering my call and I had to go down to the reception twice and requested the receptionist to test the room phone .. the receptionist had no initiative to do this only to find out that the calls were simply not picked up by the concierge guy who said to me angrily that he was over burdened with work as management had cut cost to do away with an operator ! No apologies only justification ! The front desk lady was even more ridiculous, she simply asked me to go reprimand the staff who did not picked up the call. When checked in, there was no explanation of the privileges that is accorded to Executive room guests so when I returned to the hotel after 9 pm, I missed the time to order ironing of my clothes . Standing in front of the noodle stall where a kitchen staff was standing , I was about to order noodles and the staff simply turned away to continue cooking his fried eggs - no explanation nothing as to why he did not take my order ! The hotel management has to beefed up training for staff in terms of communication skills! I have reflected all my comments to George the customer relations manager and I hope he has taken steps to address the service issues ! Aside from staff service issues , the other downside is that the executive room I was staying is really dated and requires a make up ! My friend’s standard room was even more modernise than mine ! The upside - breakfast spread is reasonable although the food average . The club room for executive floor guest is a great place for guests to drop in for light snacks and drinks following our shopping sprees. It has a great view and much needed quietness from the unrelentless noise of the crowd at Nanjing East Walkway ! The greatest point of this hotel is its position . Right at the door step of Nanjing East Road walkway - 15 ins walk to the Bund and 30 mins walk to Yu Yuen ..you can shop till midnight , have late night supper , watch a movie, walk a musical , all within walking distance from the hotel !
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Date of stay: October 2024Trip type: Travelled with friends
Room Tip:Unless the hotel updated their executive room decoration and amenities, those looking for a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Collection Hyland Shanghai, 其他 at Radisson Collection Hotel, Hyland Shanghai
Responded 21 Oct 2024
Dear PatriciaS9271, Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. We are sorry that your experience did not meet your expectations; please allow we to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We will review the service process and retrain our staff, and strive to provide customers with a comfortable experience. Sincerely, Radisson Collection Hotel, Hyland Shanghai
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Average hotel. Evening meals average much better out of the hotel. Cannot comment on breakfast. Bar never opens during our stay so we used the one at the hotel nearby which was great. Rooms perfect bed … amazing sleep. Good views from the room.Cleaners fantastic.. rooms kept spotless. Concierge not great couldn’t/wouldn’t help with information on planning trips. So we asked at another hotel. Asked to book another room for a family member to stay and price extortionate got cheaper on line, staff on check in desk quite rude about it! So booked online would not have booked the 2nd room for family member if we were not staying there! Check out others properties around. But it does have nice views and quiet rooms with comfortable beds.
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Date of stay: February 2024
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Collection Hyland Shanghai, 其他 at Radisson Collection Hotel, Hyland Shanghai
Responded 26 Feb 2024
Dear hcarri852053, Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We will review the service process and retrain our staff, and strive to provide customers with a warm and comfortable living environment and warm and caring service.If you have any comments or suggestions about our services, please feel free to email us at rchs@rc-hyland.com. We will attend to your feedback as soon as possible. Sincerely, Radisson Collection Hotel, Hyland Shanghai
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Upscale hotel, located on Shanghai's most popular pedestrian street; the Bund is about a 15-minute walk away. The room was very clean, very large and with lots of amenities: fridge, kettle, several sockets (European, USA, local, usb), free bottles of water every day, TV, etc.; the bathroom was very large and well maintained; in this hotel I found no internet limitations (eg google, whatsapp work well). Great breakfast, very varied and good standard, with local and international dishes. The staff (at reception, in the breakfast room, the various concierges) is very friendly and helpful, although in a few cases I had to help myself with the machine translation to make myself understood: we are still talking about a much better preparation and level of English than other places in China.
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Date of stay: June 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a good location with convenient transportation. The staff is very good and warm and thoughtful. The breakfast content is OK, but the seats are limited. Once I took the food and put it on the table, and then went to get a drink. In order to indicate that the seat was occupied, I put my glasses case on the table. When I returned to the table two minutes later, I found that my uneaten food had been taken away and other guests had occupied my seat. The management of the breakfast restaurant is unreasonable.
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Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is great, right in the pedestrian zone of the Nanjing Rd shopping street. Two subway stations within walking distance. Unfortunately, the room and especially the bathroom were extremely dirty, and even after complaining to reception, this did not improve. A cleaning crew was sent immediately, but we had to show them each stain separately. We then gave up. The disgusting sticky stains on the floor remained the same until we left. The cleaner said that the limescale stains on the wall in the shower were just water. Yes, I know that, but when I see these limescale stains, I also know how long it has been since the room was cleaned properly.
In addition, room service also lost a brand new T-shirt. We asked three times, but they always just said they would check it. Once the solution was suggested that we should just look in the room again, maybe we had misplaced it ourselves... We didn't get the T-shirt or an apology, let alone any other compensation. In general, the staff's language skills were limited. It took us 25 minutes to check out and we almost missed our flight because paying was so complicated. The breakfast is OK, there is a large selection. The only problem is that the hot dishes are often only lukewarm. All in all, I find the hotel very disappointing for a Radisson, the price/performance ratio is not right here.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:Man sollte genau prüfen, was man bereits bezahlt hat und was beim Checkout noch zu bezahlen ist
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I thought a Radisson Collection was the top brand in the Radisson family. Well, not this one! They really need to renovate. The only good thing was the price and location. As a VIP member they upgraded me but what an odd layout it was on that room. Hard to find electricity sticks for charger, probably 15-20 light switches, why not have one master?
Housekeeping woke me up in the middle of the night by knocking on the door! Honestly it scared the s**t out of me and I couldnt sleep more that night. The next morning the front desk just said ”sorry”. Nothing more, no compensation (at least not yet).
Breakfast has a huge selection (of non western food) but its like a hostel in there. Not enough tables, chairs that should have been gone to garbage long ago, dirty tables…
Will I come back? No Im pretty sure not.
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Collection Hyland Shanghai, 其他 at Radisson Collection Hotel, Hyland Shanghai
Responded 28 Oct 2024
Dear saganaki, Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. Please accept our sincere apologies for the shortfalls you encountered as you have mentioned, and your feedback will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement. We appreciate your sharing your precious opinions, and hope that you will give us the opportunity to serve you again in the future. Sincerely, Radisson Collection Hotel, Hyland Shanghai
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This hotel was very modern and rooms were large with very comfortable beds. Location for shops etc was excellent. The only downside was that the breakfast items were limited and the hot food was cold, also I could not get the television set in the room to select any channels
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Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radisson Collection Hyland Shanghai, 其他 at Radisson Collection Hotel, Hyland Shanghai
Responded 16 Jan 2024
Dear dhamil837709 We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Radisson Collection Hotel, Hyland Shanghai
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Fantastic location with direct access to Nanjing street with its shops, The Bund, Metro and the local markets one street back or a short train trip away. Room spacious and has what you want. The hotel is little changed over the years and looks a bit tired. The bar has great staff but is over priced now that local bars have emerged as opposition as little as 100 metres away. Even more expensive that Marriott bar 200 metres down the road, which we tried and there you have the advantage of Marriott points and discounts which Sofitel didn't have. Reception very friendly and helpful as was the Concierge and security near elevators. Concierge offered us options to get to airport from the Metro, hard with bags as crowded and there are stairs in places, taxi or Uber. Taxi on way in was dirty, driver dishevelled, was ok but we had a hotel card with map and even then he was a bit lost. At 6am it cost 185 Yuan for 45 min trip. Uber in a clean modern car with driver in a suit knew exactly were to go 55 min trip at 4pm was a fixed 250 Yuan. Traffic can jam up and I have paid over 300 Yuan for the same trip in a taxi in poor traffic. So a big thanks to the concierge. Breakfast is in the 2nd floor near entrance so people coming and going can mean avoiding bags etc. The food is great but the place in our 5 day visit was at times a bit chaotic. Tables given to one person when they returned with food had been given to another, happened on several occasions. They need a system to show table is taken such as some hotels have with a plastic square ( yellow vacant and green taken). It can be an obstacle course particularly near the bread area as people are coming in at the same point, there are tables that are too close and chairs packed in. Try a new space. A/c was preset but the solution was available they opened the window for us which solved the overheating sauna conditions. Not a problem uncommon here and in Europe. Easy flat walking across most of the city but use the Metro as its about 3 Yuan compared to say a taxi 100 Yuan for the same distances. We have a portable internet dongle purchased for $160 Aust at Shanghai airport, unit remains yours and you can top up on return visits. That lets you get about. Download the Shanghai Metro app as it is helpful.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofitelSHHyland, Guest Relations Manager at Radisson Collection Hotel, Hyland Shanghai
Responded 8 Jan 2020
Dear Hugary1, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland
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I saw that the hotel offers two dinner with one night stay campaign.
Room facilities The suite is very large and suitable for family living, do not need extra bed. My daughter was playing so high in house. It’s an old hotel, but could be seen the gd maintenance.
WiFi The internet speed is stable and fast, which is an essential factor for staying in the hotel.
Room Landscape Look out the Shanghai Nanjing Rd Pedestrian Street, bring kids to take a walk after dinner on the Bund, walking closely.
comments about dinner experience @western restaurant Environment The stream never stops flowing. The restaurant is on the 2nd floor of the hotel. The waiter has arranged a window seat for me. As a Shanghai native, it has little leisure to enjoy the endless flow of Nanjing Rd. The night scene under the neon lamp is really different. “Mosaics salad” is large basin for salad, very yummy cheese bar as well as the combination of salami and smoked chicken. It’s health with oil and vinegar sauce. “Foie grad and beef fillet”The beef filet with foie gras and mashed potatoes is also to relieve the greasiness. “Opera dessert with ice cream”the most satisfactory combination, colorful ice cream and cake, it can be said the perfect combination of almonds and chocolate.
It’s great thoughtful and worth experiencing.
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Date of stay: May 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofitelSHHyland, Guest Relations Manager at Radisson Collection Hotel, Hyland Shanghai
Responded 17 May 2020
Dear Vivian-kly, Greetings from Sofitel Shanghai Hyland ! I am Salim, the guest experience manager, and I would like on the behalf of our heartists, to thank you for taking the time to review us. We are so happy to hear about your dining experience with us at Mosaic and we hope you had a comfortable stay. We are looking forward to welcoming you back very soon. Warm Regards, Salim Arafati Guest Experience Manager
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1-we were asked to provide a credit card and they charged us $200 if I remember correctly. We got back the amount after check out. I don’t think you can pay cash.
2-I don’t know.
3-we took the tube from Shanghai Pudong to the station. It took around one hour (17 or 18 stops)
4-I don’t know, we didn’t ask since we checked out really early.
1. It's a spa center in the hotel but not operated by hotel. Hotel has their own spa too. I believed it's a decent one!
2. Rooms hot? Nope, perfectly ok on my trips and room has own ac control.
3. I use train from hotel to most places in Shanghai and hotel is located in famous Nanjing Road East and train station jus 5mins walk
4. Take taxi from PVG to hotel by meter cost about CNY180 depending on traffic.
From the airport to the hotel, just go to taxi stand and give them hotel address. Unfortunately, I have never used any tours. I travelled in Shanghai by myself. Very easy
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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