Waldorf Astoria Shanghai on the Bund

Waldorf Astoria Shanghai on the Bund

No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002 China
Traveller (4298)
Panorama at the Waldorf Astoria Shanghai on the Bund
360
Panoramas (11)
Room & Suite (1185)

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About

5.0
#29 of 2,569 hotels in Shanghai
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Combining the history and culture of the celebrated Shanghai Bund with a taste for 21st century sophistication, Waldorf Astoria Shanghai on the Bund offers a heritage ambiance, legendary service and timeless amenities to make your stay truly memorable and distinct. Housed within the two-building complex in phases are 260 well-appointed rooms and suites, stylish environments for dining and lounging, extensive banquet facilities with stunning views, luxury spa, fully-fitted gym, free WiFi and more, all crafted onto a picture perfect setting that speaks volume of the grandeur and finesse that is uniquely ours.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Wifi
Fitness / spa changing rooms
Fitness classes
Hot bath
Adult pool
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Additional bathroom
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Classic
Charming
Languages Spoken
English, Chinese

Location

No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002 China
Name/address in local language
5.0
5.0 of 5 bubbles5,332 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Waldorf Astoria Shanghai on the Bund is celebrated for its elegant ambiance and well-appointed amenities, with guests often lauding the comfortable rooms that boast impressive views. Its prime location near the Bund and shopping districts is consistently acknowledged. While cleanliness receives high marks for spotless rooms and thoughtful replenishment, service quality has received mixed feedback, with some guests encountering unresponsiveness. Opinions on value are divided; some guests question it, desiring a higher level of service. Bedrooms are generally praised, though soundproofing has been noted as an issue by a few.
Location
Convenient
Atmosphere
Elegant
Rooms
Modern
Value
Pricey
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed

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5,332Reviews22Q+A100Room tips
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Detailed Reviews
Noah C wrote a review Jan 2020
Melbourne, Australia
5.0 of 5 bubbles
The Waldorf Astoria was one of the best hotels I have ever stayed in. This property has a luxurious old style Shanghai design that does not disappoint in any areas. Rooms are comfortable with gorgeous views out onto the bund.Staff are personable who show great care for their guests. And the breakfast was outstanding with the best Bircher muesli I have ever had. I would, given the opportunity stay again.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WAShanghai, General Manager at Waldorf Astoria Shanghai on the Bund
Responded 12 Jan 2020
Dear noahc664, Glad to know your had such an enjoyable stay. Thank you for your gracious words. I'll share them with the team including the chef for his Bircher Muesli. Please do visit us again soon. Regards, Richard Saul
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Brandon wrote a review Sept 2022
Beijing, China
+1
5.0 of 5 bubbles
This is the second Waldorf hotel I stayed in. The most impressive is the beautiful scenery. When I lie in bed, I can see the skyline of Shanghai directly through the big window, which is an extraordinary experience.

What’s more, there are some excellent staff.
Before checking in, the phone asked me about the purpose and expectations of this trip, and upgraded the river view room as I wished, allowing me to enjoy the wonderful night view and moon during the Mid-Autumn Festival.
On the evening of September 10, the manager of the bar understood my heart and handled my billing problems in a good way.

There are also some small opinions. Landscape rooms can pay more attention to the cleaning of windows. The categories and tastes of breakfast can be done better. The phone ringing in the room is a little scary.
During the Mid-Autumn Festival, the hotel may be able to provide a little mooncakes in addition to welcoming fruits, which I recently stayed in Hyatt and Hilton have done.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Mohammed S wrote a review Jun 2020
London, United Kingdom
5.0 of 5 bubbles
We stayed for 3 nights in January 2020 arriving mid morning. Astra from the reception team checked us in and showed us the various amenities of the hotel. She put us in a gorgeous room overlooking The Bund, the views were fabulous especially in the evening when everything was lit up. We were staying here at the end of the trip and 3 relaxing days before heading back to London were just perfect. The breakfast each morning were fantastic with huge choice of delicious food. We also dined at Pelham's where the manageress really looked after us. Overall a fantastic stay with a big thank you to Astra and the Pelham's Restaurant team
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WAShanghai, General Manager at Waldorf Astoria Shanghai on the Bund
Responded 7 Jun 2020
Dear Mohammed S, Thank you for staying at the Waldorf Astoria Shanghai on the Bund and for your review. I am delighted that Astra and Lucy our Pelham's Assistant Manager impressed you so. I know they will be pleased to read your comments about them as well. All of us at the hotel look forward to your return, hopefully soon. Regards, Richard Saul
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Jesslyn C wrote a review Jan 2020
Hong Kong, China
+1
3.0 of 5 bubbles
Had a wonderful experience stayed at Waldorf Astoria Beijing before ,I have a high expectations for this hotel as well.The room is comfy, reasonably spacious but there is no basic toiletries supply.Although you can request for free but isn’t it tooth brush is a basic toiletries for the guests than other stuff like sewing kits . Another complaint is the air conditioning is really disappointing. The room was very warm and the temperature was not adjustable. Although we already lodged a complaint to the front desk but was not improving & we were sleeping in the warm room for 3 nights. Location is not really that ideal as it is between the 2 subway station,take about 20 mins to walk to either station.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WAShanghai, General Manager at Waldorf Astoria Shanghai on the Bund
Responded 12 Jan 2020
Dear jesslyn2102, I am sorry you were disappointed. Late last year Shanghai hotels were asked to comply with a measure to reduce plastic wastage by placing several one-time bathroom amenities which had until then been provided on request only free of charge. This applies to all hotels in Shanghai. Your comment about the heating is noted and we will definitely check your room. I do thank you for staying with us. Regards, Richard Saul
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Crystal C wrote a review Oct 2020
Macau, China
1.0 of 5 bubbles
Stayed for 4 nights and nothing close to a luxury experience. It is a complete shock compare to my last Waldorf Astoria experience in Chicago. Services were bare minimal, nothing personalise, lifeguard in the pool was dozing off and hide himself in the corner, breakfast variety is good but service is a total disaster. Our coffee refill request was denied and offer with a charge, 3 mins after the official breakfast hour. ( with the fact that no one was addressing our request). Definitely not recommended.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Saul, General Manager at Waldorf Astoria Shanghai on the Bund
Responded 8 Nov 2020
Dear crystalshc, I was sorry to read of your comments recently from your January visit. As we didn't measure up, please do contact me should you visit Shanghai again. I would like to make it up to you while demonstrating our normal (high) standards. Regards,
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presario1626 wrote a review Feb 2021
Washington DC, District of Columbia
2.0 of 5 bubbles
Booked 2 night's stay here during the Chinese new year long holiday. Overall an uneventful stay, not much different from other chain hotels. But one thing that baffles me when checking in is they give complimentary riverview room upgrade to other guest redeeming points, while they wanted to charge me $200 for the riverview upgrade as a diamond member, the thing that is different is the other guest had Chinese ID, and I am using US passport. Is this some kind of discriminating policy for overseas guests?.
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Date of stay: February 2021
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Saul, General Manager at Waldorf Astoria Shanghai on the Bund
Responded 22 Feb 2021
Dear presario1626, Thank you for staying with us recently. Your loyalty to Hilton is very much appreciated. I do ask your understanding though that in certain peak periods, such as Chinese New year, and Valentine's Day especially, Deluxe Panorama River view rooms are hotly sought after. We were able to offer some Hilton Honors guests a one-category upgrade nevetheless. This was applied to you also from a Deluxe to a Deluxe City View (on a higher floor). The other Hilton Honors guest you observed had reserved a Deluxe City View room so his upgrade was to a Deluxe Panorama River View room. Clearly you are disappointed but I hope you can accept this explanation.
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colecole wrote a review Dec 2020
Hong Kong, China
3.0 of 5 bubbles
I stayed in hotel for almost a month for a biz trip. The time I landed hotel after moving out from Govt assigned quarantine hotel, Waldorf just like a paradise. The room was cleaned and with sticker to share with you that it was disinfected. A new standard in COVID-19 time.
Let’s talk about the part that I impressed first. The location scored 100 which is next to the bund and I got an upgrade to suite with the long duration. The disinfected procedure gave you confidence. The indoor pool with hot bath is a great relax after work. And the pool helper Frank and Nina were amazing and super helpful.
For area of improvement, the #1 area need to elevate is the standard of food. I tried food at Grand Brasserie for breakfast, lunch at Wei Jing Ge the chinese restaurant , Snack at Long Bar are not impressed. The food looks great but taste so-so. Taste like the food was cooked by a newly set up team. The second area is the housekeeping. Generally it is good, only for last night I stayed, I found out a sock which was not belonged to me and just put on top of tv cabinet. An inconsistent services.
I ll still recommend the hotel as cleanliness is at high priority in current unusual time
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Saul, General Manager at Waldorf Astoria Shanghai on the Bund
Responded 13 Dec 2020
Dear Colecole, Thank you for staying with us and for your comments - good and bad - which we'll look into. Cleanliness is our highest priority now but so is enjoyment and food is critical to that end. I hope you will return and please do contact me directly to make arrangements. Regards,
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Vincent847758 wrote a review Jul 2021
1.0 of 5 bubbles
We have a great first impression when we arrive the hotel. It has a great location near the bund and the doormen are professional. But everything changed when we arrive the reception, there are only two staffs there and a long line waiting to check in or check out. They do not provide a lounge or a Hilton honor elite member check in line. After waiting for like 30 minutes, they realize to open one more counter which is still not enough for the long waiting line. After another several minutes waiting, I start the check in process and have been informed that my upgraded room showing on Hilton app is a mistake, they cannot provide an upgrade for me since the room is not ready until 6 pm. And they cannot provide me other premium rooms for diamond member upgrade unless I pay an extra 100 or 200 dollars. The same long line happened when I try to check out. They told me I cannot just drop the key. I need to wait for them to finish the check out process. Overall, the hotel is clean, the equipment is a little outdated, the location is great and the staff is lack of training. There is still a lot to improve for them.
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Review collected in partnership with Waldorf Astoria
Date of stay: July 2021
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
S. Li wrote a review Sept 2020
Chicago, Illinois
+1
5.0 of 5 bubbles
This is a long overdue review of the Waldorf Astoria Shanghai, where I stayed from 8/26 to 8/29.
这是一篇我早该写的关于上海华尔道夫的评论。我在那里从8月26日待到了8月29日。

I had an absolutely wonderful stay there. The property is so elegantly and luxuriously decorated. I booked the panorama river view room, and the hotel did not offer me a complimentary upgrade to a higher category. Still, the view of the Pudong skyline from the window of my room is one of the most stunning I’ve ever seen. I simply couldn’t get enough of it!
我在那里的旅程很完美。酒店装修很典雅豪华。我定的是江景房,酒店没有提供免费升级到更高房型。但仍然我房间的浦东天际线风景是我所见过的最震撼的之一。百看不厌。

The location can’t be beat. Located among the first row of buildings on the Bund, this hotel has a long history, rich culture, and proximity to every type of culinary experience on the Bund.
酒店的位置无可匹敌。坐落在外滩头排的建筑群,这家酒店有着厚重的历史和文化,并且紧邻着外滩丰富的各种美食。

The service is excellent. Everything happens in such a pleasantly seamless manner: the concierge booked hard-to-get restaurants for one prior to my arrival, the doorman opened the car door and held an umbrella for me when it was raining, the porters were always quick to help with luggage, and of course, I was always warmly greeted and politely responded to whenever I interacted with a staff member.
服务非常好。一切都无缝衔接:礼宾部在我到达之前帮我预订了很难订的餐厅,门童在下雨时帮我打开车门并打伞,他们也很快地帮我搬运行李,同时所有酒店员工都向我打招呼并且有礼貌地回答我的问题。

Overall, I had an unforgettable experience at the Waldorf Astoria Shanghai.
总体而言,上海华尔道夫给我提供了一次难忘的体验。
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richard Saul, General Manager at Waldorf Astoria Shanghai on the Bund
Responded 22 Sept 2020
Dear sijunli2019, Thank you for staying with us recently and for your review. The view from our Deluxe River Panorama View rooms is spectacular day and night. I am glad you enjoyed it and the hotel services. Our team takes pride in creating unforgettable memories so I will surely share your review for their encouragement. I hope to welcome you back soon.
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epigramic wrote a review Apr 2023
Singapore, Singapore
+1
4.0 of 5 bubbles
The impression on arrival was not ideal. The main entrance is reached through a side alley which was dark and unmarked. Check in was efficient, Hhonors status acknowledged and benefits explained. River view room was spacious with comfortable sofa. Could not work out how to change channels on TV but had no time to watch it anyway. Bedding was comfortable and water replenished frequently. Aesop handwash but disappointingly Ferragamo toiletries (was in the Beijing WA and it was all Aesop toiletries there). Breakfast spread was good and served in a bright airy restaurant. Check out was a 30 minute ordeal as the front desk had difficulty processing the final invoice because of a late 9pm check out (but room was intentionally booked and paid for until the next day). Rush hour traffic around hotel can be bad and was advised by driver to budget 30-45 minutes to allow the car/taxi to arrive for pick up. Walking distance to the Bund and Nanjing shopping street.
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Sheldon K
Calabasas, California1,357 contribution227 helpful votes
It is a large hotel with great service, restaurants, and bar. Some rooms have a great view, but lower rooms on the river side have obstructions. Be specific about the room if a view is important for you.
Shinnik4Ever asked a question Dec 2019
Yaroslavl, Russia8 contributions2 helpful votes
What is the email address of reception or concierge? Thanks in advance
Answer from MAChivers
Belleair Beach, Florida255 contributions132 helpful votes
go to waldorfastoriashanghai com There is an email icon at the top that you can use to send them an email. I tried sending you the link, but TripAdvisor doesn't allow it.
chelsea1977 asked a question Nov 2019
Parma, Italy339 contributions221 helpful votes
Is there an immigration fast track service offered with Airport pick up?
Answer from laurentsabourin
Singapore, Singapore28 contributions50 helpful votes
No immigration fast track service offered by the hotel to the best of my knowledge might be best checked with their concierge
Answer from CMSHS
Perth, Australia91 contributions75 helpful votes
sorry I dont know the answer to that question
bigbrotherboss wrote a tip May 2024
Singapore, Singapore34 contributions1 helpful vote
5.0 of 5 bubbles
"Avoid May Day holiday and Golden Week"
Read full review
William S wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Strolling around the bund will make your travel memorable. Don’t forget your camera!"
Read full review
CH Law wrote a tip Apr 2024
Hong Kong, China57 contributions6 helpful votes
5.0 of 5 bubbles
"The quality and service standard of the hotel worth it's price."
Read full review
Jiu_mo wrote a tip Apr 2024
Hong Kong, China92 contributions14 helpful votes
5.0 of 5 bubbles
"Very handy to nice local food shops"
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KC wrote a tip Apr 2024
Kowloon, China171 contributions119 helpful votes
3.0 of 5 bubbles
"For Hilton Honors members, do not expected an upgrade / early check-in / late-check-out from your status."
Read full review
Not the right property for you?
There are more places to choose from in the Shanghai area.
PRICE RANGE
₹23,901 - ₹28,497 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
waldorf astoria shanghai on the bund hotel shanghai
LOCATION
ChinaShanghai RegionShanghaiThe Bund / Fuzhou Lu (Fuzhou Road) / Huangpu / Puxi (Downtown Shanghai)
NUMBER OF ROOMS
260
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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WALDORF ASTORIA SHANGHAI ON THE BUND - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Waldorf Astoria Shanghai on the Bund
Which popular attractions are close to Waldorf Astoria Shanghai on the Bund?
Nearby attractions include The Bund City Sculptures (0.3 km), Pudong Development Bank (Fazhan Yinhang) (0.3 km), and Rockbund Art Museum (0.1 km).
What are some of the property amenities at Waldorf Astoria Shanghai on the Bund?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Waldorf Astoria Shanghai on the Bund?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Waldorf Astoria Shanghai on the Bund?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Waldorf Astoria Shanghai on the Bund?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Waldorf Astoria Shanghai on the Bund?
Conveniently located restaurants include Salon de Ville, Goodfellas, and Long Bar at Waldorf Astoria Shanghai on the Bund.
Are there opportunities to exercise at Waldorf Astoria Shanghai on the Bund?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Does Waldorf Astoria Shanghai on the Bund have airport transportation?
Yes, Waldorf Astoria Shanghai on the Bund offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Waldorf Astoria Shanghai on the Bund located near the city centre?
Yes, it is 0.3 km away from the centre of Shanghai.
Are any cleaning services offered at Waldorf Astoria Shanghai on the Bund?
Yes, dry cleaning and laundry service are offered to guests.
Does Waldorf Astoria Shanghai on the Bund offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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