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Grand Kempinski Hotel Shanghai

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#17 of 4,997 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Kempinski Hotel Shanghai
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988 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Kempinski Hotel Shanghai
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Showing 523: English reviews
Reviewed 18 March 2017 via mobile

I've been travelled around China more than a year and Kempinski is one of the best luxury hotels without doubt. This is my second time to choose this hotel and Kempinski never let me down. It's my first choice when I have a chance to stay in Shanghai. Their room is nice and secure. Conveniently situated near the Financial District...

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Helpful?
Thank Stephanie L
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Ms. Stephanie, Thank you for your excellent and detailed comments on your recent stay at our hotel and it is with utmost pleasure to read that you had again a very positive impression on our services. I enjoyed your highlighting our Front Desk staff which I also forwarded to them. My team and I look forward to welcoming you...

Reviewed 18 March 2017

The hotel is located in the city centre of Shanghai which is so convient for sightseeing, the food in the hotel is amazing and fresh, service is perfect, especially for the reception, they are very friendly and patient to me, they showed some nice place to visit nearby which is really helpful.

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Helpful?
Thank Jiawei N
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you for your excellent review on your recent stay at our property, highlighting our location and services, which I appreciated, especially complimenting our Front Desk staff, to whom I forwarded your motivating comment. My team and I look forward to welcoming you again to Grand Kempinski Shanghai in the near future. With kind regards, Rüdiger C. Hollweg...

Reviewed 17 March 2017

The hotel is of perfect location at Lujiazui area with just walk distance to the major office buildings around. Most of the residents I suppose shall be on business trips. The hotel room is OK, quiet, clean and spacious. House-keeping is quite efficient, with quick response. Facilities are also fine, though the swimming pool is small. I would like to...

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Helpful?
Thank Lydia M
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Ms. Lydia, Thank you for your positive comment on your recent stay and I am pleased that you enjoyed your stay and our services. I don´t quite understand your comment on the dimensions of our swimming pool, which is 20 x 8 meters and is certainly a nice large pool, not to speak about its gorgeous location on the...

Shanghai, China
Reviewed 16 March 2017

Booked an executive room with full view of the bund. It is a routine for a buesinessman like me is used to suffering jetlag. When night falls after 11, enjoy the tranquil to do some paper stuffs in executive lounge is the experience I have never done before. What I really was touched, staffs from the executive lounge never been...

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Helpful?
Thank Knightbelief
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you very much for your excellent comment on TripAdvisor, and I am pleased that you enjoyed your stay and especially our staff at the Executive Lounge. I passed your comment on to the team, which they appreciated. Thank you for staying with us and we all look forward to welcoming you to Grand Kempinski Shanghai during your...

Reviewed 16 March 2017 via mobile

Lady in red called Fiona was excellent staff at this hotel - stayed 3 nights and a super hotel with great service and staff - highly recommend - lady in red is the best - bar food and spa top class - views just amazing

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Helpful?
Thank Amit S
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you very much for your excellent review on your recent stay at Grand Kempinski Shanghai, which is much appreciated. Especially I enjoyed reading about Fiona, our Lady in Red, that she stood out as a valued employee. My team and I look forward to welcoming you again to our property in the near future. With kind regards,...

Shanghai, China
Reviewed 14 March 2017 via mobile

Arrived and check in was good, then I saw my room smelly and with a damaged carpet. Asked to change, I was shown the same room on a lower floor no smell, but damaged carpet. The associate just replied the rooms are old. So I kept my room. Meeting my friends over dinner, I realized that I was the only...

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Helpful?
Thank ThomasLudwig
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Mr. Ludwig, Thank you for your comment you left on TripAdvisor, in reference to your stay at Grand Kempinski Hotel Shanghai. It is with great regret to read about your experience of your rooming, as we pride ourselves to maintain well our property, and I hope you agree that our hotel is quite well maintained what Chinese call an...

Zug, Switzerland
Reviewed 13 March 2017

Everything fine, as expected. Check in and check out very fast and kind. Good restaurant (Chinese). Kind staff everywhere. Room facilities are OK, except the old carpet, a bit old bathroom and the desk lamp not working. Old alarm clock , impossible to switch my iPhone. Small fitness centre compared with the category of the hotel.

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Helpful?
Thank Tegui2014
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, thank you for your valuable comment on your recent stay at Grand Kempinski Hotel Shanghai. I am happy to read that you enjoyed your stay but also appreciate your comment on the carpet, which we plan to change in the near future in all rooms, and on the not functioning desk lamp. We also plan to extend our...

Kuala Lumpur
Reviewed 12 March 2017 via mobile

This is a busy hotel in a good location. I booked a room (river view) for 2 nights with my family. Overall everything is good. I particularly love the room design. It's very comfortable and i feel the design is timeless. The shower facility is tip top. Breakfast is good. Quality, quantity and varieties wise. Though we went at a...

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Helpful?
Thank DHwang
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, I would like to thank you for your positive comment on your recent stay at our hotel and I am pleased that you enjoyed your stay, your comfortable room and its design, as well as the restaurants. Please accept my sincere apologies for the incorrect handling of your reservation and the inconvenience during check in, which should not...

Jakarta, Indonesia
Reviewed 2 March 2017 via mobile

We stayed here for 4 nights and Our family was so satisfied with our decision to stay in this hotel. Will come back here for sure 🖒 5stars location just a few minutes walks to shanghai aquarium, disney store pudong, and malls

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1Thank Neschan
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you for your positive feedback on your recent stay at Grand Kempinski and I appreciate your highlighting our excellent location. Thank you for staying with us and I look forward to welcoming you and your family back to our hotel in the near future. With kind regards, Rüdiger C. Hollweg General Manager Grand Kempinski Hotel Shanghai rudiger.hollweg@kempinski.com

Reviewed 24 February 2017

The location of this hotel is great, right in the middle of the financial area and close to the bund. Walking distance from metro. Ideal for work as people can reach you easily. My flight was delayed 3 hrs and when I came to the hotel one staff member rushed out to greet me and took me straight to the...

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Helpful?
Thank Mahendra K
RudigerHollweg, General Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and your overall very good comments, which I appreciated. I am glad that our staff showed the right attitude when you arrived. My sincere apologies for the lack of service though when you met the driver at the airport. We have contacted our Limousine Service company about the incident and this...

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Within walking distance to the Oriental Pearl Tower and only a short drive away from the Jinmao Tower, The Bund, and other well-known landmarks of Shanghai. The Pudong and Hongqiao airports can also be reached within 45 minutes. The Hotel’s design combines contemporary and Oriental features, where guests can enjoy a variety of cuisines including Chinese, Mediterranean, Spanish and an international buffet at Elements. ... more   less 

Additional Information about Grand Kempinski Hotel Shanghai

Address: No.1288 Lujiazui Ring Road, Pudong District, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: ₹ 10,441 - ₹ 21,588 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Kempinski Hotel Shanghai 5*
Number of rooms: 686
Reservation Options:
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Also Known As:
Gran Melia Shanghai Hotel Shanghai
Hotel Style:
#13 Family Hotel in Shanghai
#13 Spa Hotel in Shanghai
#17 Luxury Hotel in Shanghai
#26 Business Hotel in Shanghai
#54 Romantic Hotel in Shanghai
#107 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Kempinski Hotel Shanghai staff and other travellers.
11 questions
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Questions? Get answers from Grand Kempinski Hotel Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River views, the higher the better”
nickallen007, 23 Apr 2017 | Read review
“Perfect location, best value for money, perfect service, gym”
Daria784, 10 Apr 2017 | Read review
“Amazing location to discover the business district of Shanghai and malls”
majed81, 8 Apr 2017 | Read review
“Nice views of the river from some rooms, ask for. Try the swimming pool.”
  • View from the Fitness centre
Tegui2014, 13 Mar 2017 | Read review
“Ask for a River View, you can see the Bund from most rooms.”
damons181, 23 Jan 2017 | Read review
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